Senior People Partner - EMEA in London

We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. In just 18 months, our clinical AI products have absorbed the administrative chaos of 73 million patient visits. Today, we support over 2.5 million patient sessions a week across 190+ countries. Healthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world's healthcare capacity and strengthen the human connection at its heart.

The role of our People Partners is to be embedded partners to leaders and teams. We're looking for a Senior People Partner to own the people agenda across EMEA. Based in London and reporting to the Head of People Enablement & Operations, you'll hold primary responsibility for the UK & Ireland alongside our growing footprint in France and Germany, plus our teams in South Africa and the UAE. As Heidi expands, your remit expands with it.

This is a broad regional role built on judgment, coaching, influence and business impact. You'll partner with leaders on performance, talent, organizational design, leadership capability and team effectiveness, and you'll help us navigate the people implications of scaling into new markets through a mix of local entities and Employer of Record arrangements.

What you'll do:

• Own People partnership across EMEA, becoming the trusted partner to leaders and teams in the UK & Ireland, Europe, South Africa and the UAE.
• Translate regional business priorities, growth plans and talent needs into a clear set of people priorities.
• Coach managers through performance, feedback, accountability and complex employee matters, building their confidence rather than their dependency on you.
• Challenge leaders directly and honestly to raise performance, leadership capability and team effectiveness.
• Partner on organizational design, workforce planning, team structure and succession as the region scales, spotting capability and talent gaps before they bite.
• Bring clear, balanced judgment to performance calibration, talent reviews, promotions and reward decisions, and help leaders stretch and retain our strongest people.
• Work with People Operations and external partners to navigate employment requirements across multiple jurisdictions, including EOR-employed teams.
• Use people data and business context to surface trends, risks and opportunities, and simplify, automate and apply AI to strip out low-value admin.

If we'd worked together the last 6 weeks:

• You'd have coached a manager through a difficult performance conversation they'd been avoiding, and they'd have run the second one without you.
• You'd have sat in calibration with a leadership team and changed a rating that didn't hold up to the evidence.
• You'd have worked out how we support a new team hired through an EOR in a market we'd never employed in before, and written down the approach so the next market is faster.
• You'd have flagged a capability gap in a scaling team eight weeks before it became a hiring emergency.
• You'd have killed a process the region didn't need and replaced it with something a manager can actually run.

What you'll need:

• 5+ years partnering senior leaders in fast-growing, high-accountability environments, across multiple countries or jurisdictions.
• A romantic streak about software. You believe great products can transform someone's day.
• Strong talent judgment. You spot performance risk and high-potential talent early.
• Comfort with ambiguity and rapid international growth.
• Passion for AI, shown through hands-on building, prototyping, or side projects.
• You default to building over requesting.
• You're confident in your thinking and open to being wrong.

Why Heidi?

You'll join a team focused on real-world impact over imaginary valuations and glossy PR. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we'd like to see. True A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre.

Building what we're building isn't always easy. But we didn't choose easy, we chose to build something that actually matters. We hold ourselves to a higher standard because healthcare demands it.

We take care of you. We offer comprehensive private medical and dental cover through Bupa, 24/7 mental health, coaching and wellbeing support through Sonder, a £100/month Healthy Heidi's wellness stipend, a £500 home office budget, a £700 annual learning and development budget, 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave, fertility support up to £7,000, up to four weeks of work from anywhere per year, Recharge Days after major milestones and busy periods, 10 days per year of clinical leave for eligible clinical roles, and a hybrid working environment with 3 days in the office.