At a Glance
- Tasks: Lead technical setups and integrations for healthcare accounts, ensuring smooth deployments.
- Company: Join Heidi, a pioneering tech company transforming healthcare with AI.
- Benefits: Equity, comprehensive health coverage, flexible work options, and generous learning budgets.
- Other info: Dynamic team culture focused on meaningful change and personal growth.
- Why this job: Make a real impact in healthcare while working with cutting-edge technology.
- Qualifications: Experience in technical delivery and strong problem-solving skills required.
The predicted salary is between 60750 - 74250 £ per year.
We’re Heidi. We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. In just 18 months, our clinical AI products have absorbed the administrative chaos of 73 million patient visits. Today, we support over 2.5 million patient sessions a week across 190+ countries. Healthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s healthcare capacity and strengthen the human connection at its heart.
The Software Implementation Engineer is a hands-on technical delivery role at the centre of complex NHS deployments. At Heidi, the CSM owns the customer from day one: the relationship, the rollout plan, the path to renewal. The Implementation Engineer is the technical arm they lean on: the person who personally configures SSO with the customer's IT team, sets up and provisions tenants, delivers EHR integrations through to go-live, configures agents and custom builds, and gives every technical problem a fast diagnosis and the right owner.
Your ownership begins upon acceptance of the enterprise handover. It ends when the agreed technical scope has passed its acceptance criteria, customer sign-off has been recorded, the final configuration has been documented and the implementation has transferred into hypercare or BAU support.
Success in this role looks like:
- Hands-on delivery — you personally set up, configure and validate the technical footprint of an account: identity, provisioning, integrations, agents, data flows.
- Technical ownership — every technical problem at your accounts gets a fast diagnosis and a clear owner.
- Fast unblocking — technical blockers that would stall a launch for weeks get diagnosed, sequenced and resolved in days.
- Clean boundaries — you hand net-new build work to FDEs as precise, prioritised requirements they can act on without rework.
- Trusted translation — customer IT and security teams treat you as a peer.
This is a delivery-accountable role, so your job is to make the technical side of every account work: identity live, tenants configured, integrations delivered, agents built, security questions answered, and technical problems solved before they become escalations.
What you’ll do:
- Technical Onboarding & Account Setup - Own the technical setup of new enterprise accounts end to end: tenant and workspace configuration, user provisioning and seat structure, environment readiness.
- Integration Delivery - Receive the validated integration design and signed SOW from presales. Confirm implementation prerequisites, elaborate the agreed design where necessary, configure the Heidi components, perform technical testing, support customer UAT and execute the technical go-live activities within the implementation plan you own.
- Product-technical Configuration - Set up agentic workflows, agents and custom builds to fit each account’s clinical and operational workflows.
- Technical Escalation & Resolution - During active implementation and hypercare, be the first technical port of call for CSMs.
- Information Governance & Security Enablement - Provide accurate technical input and evidence for DPIAs, security questionnaires and IT-assurance requests.
- Handover acceptance and scope control - Review the signed SOW, discovery notes, technical decision record, architecture, acceptance criteria, success measures and open risk log before technical implementation begins.
How we show up:
- Build for the next decade, not next quarter.
- Lead, don't wait.
- Follow the evidence.
- Own the outcome.
- Ship, measure, go again.
- Live in clinicians' reality.
Why Heidi? You’ll join a team focused on real-world impact over imaginary valuations and glossy PR. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we’d like to see. True A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule.
Our Benefits:
- Equity from day one.
- Your health, covered.
- Global parental leave.
- Fertility support.
- Learning & development.
- Home office budget.
- Recharge days after major milestones.
- Work from anywhere for up to 4 weeks per year.
- Clinical leave.
- Flexibility that works.
Heidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences. We're proud to be an equal opportunity employer and are proud to welcome all applicants as we're committed to promoting a culture of opportunity for all.
Senior Implementation Engineer in London employer: Heidi
Heidi is an exceptional employer that fosters a collaborative and innovative work culture, where you can make a real impact on healthcare technology. With a focus on employee growth, you'll have opportunities to develop your skills while working closely with clinicians to create meaningful AI solutions. Located in a vibrant tech hub, we offer a dynamic environment that encourages rapid iteration and feedback, ensuring your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Implementation Engineer in London
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Heidi or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Heidi.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Heidi.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Heidi that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Senior Implementation Engineer in London
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Heidi.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Heidi and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Heidi
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Heidi uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
