Product Marketing Manager, UKI in London

Who We Are

Healthcare needs a better rhythm: one that keeps care continuous and deeply human. Heidi is building an AI Care Partner that works alongside clinicians to make that possible. We’re a team of doctors, engineers, designers, researchers, and creatives building tools that help clinicians stay focused on what matters most: their patients. In just 18 months, Heidi has given back more than 18 million hours to healthcare professionals - supporting 73 million patient visits in 116 countries. Today, more than ten million patient visits per month are powered by Heidi worldwide. Backed by nearly $100 million in funding, we’re growing in the US, UK, Canada, and Europe, partnering with leading health systems including the NHS, Beth Israel Lahey Health, and Monash Health.

The Role

The UK isn't one market. It's three: NHS primary care, NHS trusts, and private healthcare. Each has different buyers, different funding models, different EPR systems, and a different relationship with AI. The message that wins in one segment can actively undermine you in another.

We've been growing in the UK without a dedicated product marketer. That's left gaps — enablement that doesn't reflect how UK buyers actually think, messaging that doesn't navigate the NHS political environment well, and a roadmap narrative that doesn't account for the realities of medical device approval timelines. The timing matters. Around 80% of UK healthcare organizations are expected to make AI decisions in the next 6 to 18 months. The window to shape how Heidi is understood, and to build the right relationships, is now.

You’ll be the first product marketer hired specifically for the UK, reporting to the Head of Marketing in the UK and working day-to-day with the UK GM, sales, marketing, and product teams. This is a high-ownership IC role. There are three markets to win.

What you’ll do

• Own UK positioning across all three segments
• Define who we win with in primary care, NHS trusts, and private healthcare — by buyer type and by stage of the sales cycle
• Build distinct narratives for each segment, not variations on one
• Understand the job UK buyers are actually hiring Heidi to do, and build messaging from that, not from the product feature list
• Pressure-test positioning with the field and iterate quickly — clarity over perfection
• Build regulatory-aware messaging
• Own the line between a claim that lands and a claim that creates legal risk
• Account for medical device approval timelines in how we tell the roadmap story
• Deliver enablement that holds up to clinical scrutiny
• Build the assets that win deals: segment-specific pitch decks, talk tracks, objection handling guides, one-pagers, and proof points that survive that scrutiny
• Ensure sales can tell the story confidently without you in the room
• Ship fast, gather feedback from the field, and improve
• Be the voice of the UK market internally
• Partner closely with the UK product team on Heidi Comms as it expands in the UK
• Feed market learnings back into Product, Sales, and Marketing to sharpen how we win across all three segments

What we’re looking for

• 5+ years owning GTM strategy — positioning, messaging, sales enablement, and go-to-market execution — at a tech company with a direct or field sales motion
• Experience in a regulated or politically complex environment
• Healthcare experience is a strong preference here
• Comfort with an unusual buyer dynamic
• A track record of partnering closely with sales
• An exceptional writer — clear, direct, and able to shift register from a clinician one-pager to a trust procurement business case without losing the thread
• Able to operate with autonomy on a lean, high-trust team

What do we believe in?

• Live Forever - Every release moves care forward: measured, safe, and built to last.
• Practice Ownership - Decisions follow logic and proof, not hierarchy.
• Small Cuts Heal Faster - Stability earns trust, speed delivers impact.
• Make others better - Feedback is direct, kindness is constant, and excellence lifts everyone.

Our mission is clear: expand the world’s capacity to care, and do it without losing the humanity that makes care worth delivering.

Why you should join Heidi

• Real product momentum.
• Equity from day one.
• Unmatched impact.
• Work alongside world-class talent.
• Your health, covered.
• Global parental leave.
• Fertility support.
• Learning & development.
• Home office budget.
• Recharge days after major milestones.
• Work from anywhere for up to 4 weeks per year.
• Clinical leave.
• Flexibility that works.

Heidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences. We're proud to be an equal opportunity employer and are proud to welcome all applicants as we're committed to promoting a culture of opportunity for all.