Heidi is hiring a commercially driven Mid-Market Customer Success Manager to own a portfolio of about 50 accounts and a ~£2.5M ARR book in UK mid-market healthcare. You’ll own renewals, expansions, and a multi-SKU strategy, forecasting with rigor and collaborating closely with Account Executives.
Ideal candidates have 3–5+ years in SaaS customer success or commercial roles with a real quota, strong data literacy, and comfort managing a large book across multiple stakeholders within healthcare.
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Mid-Market Customer Success Manager – SaaS HealthTech in London employer: Heidi
Heidi is an exceptional employer that fosters a collaborative and innovative work culture, where you can make a real impact on healthcare technology. With a focus on employee growth, you'll have opportunities to develop your skills while working closely with clinicians to create meaningful AI solutions. Located in a vibrant tech hub, we offer a dynamic environment that encourages rapid iteration and feedback, ensuring your contributions are valued and recognised.
