At a Glance
- Tasks: Manage 50 accounts and drive growth in a £2.5 million ARR portfolio.
- Company: Heidi, a leading SaaS provider in the UK healthcare sector.
- Benefits: Comprehensive health coverage and flexible working options.
- Other info: Opportunity for career advancement in a fast-paced environment.
- Why this job: Join a dynamic team and make a real impact in healthcare.
- Qualifications: 3-5 years of SaaS experience and strong multi-product knowledge.
The predicted salary is between 50000 - 65000 £ per year.
Heidi is seeking a Mid-Market Customer Success Manager to own around 50 accounts and manage a ~£2.5 million ARR portfolio across UK healthcare organizations. This role involves proactive pipeline management and collaboration with Account Executives for upselling.
The ideal candidate should have 3-5 years of SaaS experience, demonstrate multi-product fluency, and manage a high-volume portfolio effectively.
Full benefits including comprehensive health coverage and flexibility are offered.
Mid-Market Customer Success Manager - Revenue Owner (SaaS) in London employer: Heidi
Heidi is an exceptional employer that prioritises employee well-being and professional growth, offering a dynamic work culture where collaboration and innovation thrive. With comprehensive health coverage and flexible working arrangements, employees are empowered to balance their personal and professional lives while managing impactful portfolios in the UK healthcare sector. Join us to be part of a team that values your contributions and supports your career development in the fast-paced SaaS industry.
StudySmarter Expert Advice🤫
We think this is how you could land Mid-Market Customer Success Manager - Revenue Owner (SaaS) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the SaaS industry, especially those who work in customer success. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience managing accounts and driving revenue. This will help you stand out when discussing your fit for the role.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your answers, especially around upselling and pipeline management. The more comfortable you are, the better you'll perform.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who take the initiative. Plus, it gives us a chance to see your application in the best light possible.
We think you need these skills to ace Mid-Market Customer Success Manager - Revenue Owner (SaaS) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Mid-Market Customer Success Manager. Highlight your SaaS experience and any relevant achievements in managing accounts or upselling, as this will show us you’re the right fit for our team.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer success and how your skills align with managing a £2.5 million ARR portfolio. Be genuine and let your personality come through!
Showcase Your Multi-Product Fluency:Since we’re looking for someone who can handle multiple products, make sure to mention any experience you have with different SaaS solutions. This will help us see how you can effectively manage our diverse portfolio.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Heidi
✨Know Your Numbers
Make sure you’re familiar with key metrics related to customer success and revenue management. Be ready to discuss how you've managed portfolios in the past, especially if you can share specific figures or outcomes that demonstrate your impact.
✨Showcase Your SaaS Experience
Highlight your 3-5 years of experience in the SaaS industry during the interview. Prepare examples of how you've successfully navigated challenges in customer success and upselling, particularly in a high-volume environment.
✨Understand the Healthcare Sector
Since this role focuses on UK healthcare organisations, do your homework! Familiarise yourself with current trends and challenges in the sector. This will help you speak confidently about how you can add value to their specific needs.
✨Collaboration is Key
Emphasise your ability to work closely with Account Executives. Prepare to discuss instances where collaboration led to successful upselling or improved customer satisfaction. This shows you understand the importance of teamwork in driving revenue.
