Forward Deployed Engineer in London

Who we are

Healthcare needs a better rhythm: one that keeps care continuous and deeply human. Heidi is building an AI Care Partner that works alongside clinicians to make that possible. We’re a team of doctors, engineers, designers, researchers, and creatives building tools that help clinicians stay focused on what matters most: their patients. In just 18 months, Heidi has given back more than 18 million hours to healthcare professionals — supporting 73 million patient visits in 116 countries. Today, more than two million patient visits each week are powered by Heidi worldwide. Backed by nearly $100 million in funding, we’re growing in the US, UK, Canada, and Europe, partnering with leading health systems including the NHS, Beth Israel Lahey Health, and Monash Health.

The Role

As a Forward Deployed Engineer, you'll be embedded with our most strategic customers — the person who makes Heidi actually work in the real world. You'll own the full technical lifecycle from first deployment through to a thriving, self-sufficient customer: standing up integrations, building custom clinical workflows, debugging production issues, and becoming a trusted technical partner to the clinicians and IT teams you work with. You're not handing off to someone else — you're seeing it through. You'll work closely with Product and Engineering to surface what customers actually need, acting as the field intelligence that shapes the roadmap.

What you'll do:

• Own end-to-end technical onboarding for enterprise customers — EMR integrations, SSO, SCIM provisioning, data pipelines, and security configuration.
• Work directly with clinical and operational stakeholders to design and build custom workflows that fit how care is actually delivered. This means writing code, not just writing specs.
• Be the escalation point for complex technical issues — diagnosing problems across the stack, coordinating with engineering, and closing the loop with the customer.
• Build tooling, scripts, and automation that make deployments faster, more reliable, and easier to scale.
• Translate what you see in the field into clear, actionable signal for Product and Engineering — you're closest to the customer, so your input matters most.
• Leave every customer more capable than you found them. Document, train, and build internal knowledge so customers can operate independently.

What we'll look for:

• 4+ years in a forward deploy, implementation engineering, or customer-facing technical role — ideally in SaaS, healthtech, or enterprise software.
• You write code. Python, JS, SQL — whatever gets the job done.
• Strong working knowledge of integration protocols: REST APIs, SAML/OIDC, SCIM, and ideally FHIR/HL7.
• Comfortable owning ambiguous, high-stakes problems end-to-end without a playbook.
• Sharp communicator — you can explain a complex integration failure to a CTO and a head nurse in the same breath.
• Experience working embedded with enterprise customers or health systems is a strong plus.

The Way We Work

1. Build to Last - We design for safety and reliability so clinicians, patients, and our teams can trust what we build every day.
2. Own Your Practice - Ideas rise on merit, not title, and everyone shares responsibility for the standards we set together.
3. Move Fast, Stay Steady - We move quickly but never at the cost of trust. Progress only matters if people can depend on what we make.
4. Make Others Better

Why you will flourish with us 🚀?

• Unmatched impact. The rare chance to help shape and redefine what healthcare looks like.
• Real product momentum. We’re not trying to generate interest, we’re channeling it.
• Equity from day one. When Heidi wins, you win. You’ll share directly in the success you help create.
• Work alongside world-class talent. Learn from some of the best engineers and creatives, joining a diverse team.
• Growth and balance. Enjoy a £500 personal development budget, dedicated wellness days, and your birthday off to recharge.
• Flexibility that works. A hybrid environment, with 3 days in the office.