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- Tasks: Guide SMB customers to successfully adopt and utilise our innovative AI platform.
- Company: Heidi, a pioneering AI Care Partner transforming healthcare globally.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Make a real difference in healthcare while supporting clinicians and patients worldwide.
- Qualifications: Experience in customer success and a passion for technology and healthcare.
- Other info: Join a dynamic team dedicated to enhancing human connections in healthcare.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Customer Success Manager (SMB) role at Heidi.
Heidi is building an AI Care Partner that supports clinicians every step of the way, from documentation to delivery of care. We exist to double healthcare’s capacity while keeping care deeply human. In 18 months, Heidi has returned more than 18 million hours to clinicians and supported over 73 million patient visits. Today, more than two million patient visits each week are powered by Heidi across 116 countries and over 110 languages.
Founded by clinicians, Heidi brings together clinicians, engineers, designers, scientists, creatives, and mathematicians, working with a shared purpose: to strengthen the human connection at the heart of healthcare. Backed by nearly $100 million in total funding, Heidi is expanding across the USA, UK, Canada, and Europe, partnering with major health systems including the NHS, Beth Israel Lahey Health, MaineGeneral, and Monash Health, among others. We move quickly where it matters and stay grounded in what’s proven, shaping healthcare’s next era.
The SMB Customer Success Manager will be a trusted partner for our SMB customers, guiding them from their very first interaction with Heidi through to successful adoption of our platform. You’ll ensure customers feel supported, empowered, and set up for long‑term success.
Customer Success Manager (SMB) in London employer: Heidi
Contact Detail:
Heidi Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager (SMB) in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Heidi on LinkedIn. A friendly chat can give us insider info and maybe even a referral, which can really boost our chances.
✨Tip Number 2
Prepare for the interview by understanding Heidi's mission and values. We should be ready to discuss how our experience aligns with their goal of enhancing human connection in healthcare. It shows we’re genuinely interested!
✨Tip Number 3
Practice makes perfect! Let’s do mock interviews with friends or family. This helps us articulate our thoughts clearly and confidently, especially when discussing how we can support SMB customers effectively.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email reiterating our excitement about the role can leave a lasting impression. Plus, it shows we’re proactive and engaged!
We think you need these skills to ace Customer Success Manager (SMB) in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see why you’re excited about being a Customer Success Manager at Heidi and how you connect with our mission to enhance healthcare.
Tailor Your Experience: Make sure to highlight relevant experiences that align with the job description. We love seeing how your past roles have prepared you to support SMB customers and drive their success with our platform.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the role. Remember, less is often more!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Heidi
✨Know Your Stuff
Before the interview, dive deep into Heidi's mission and values. Understand how their AI Care Partner works and the impact it has on healthcare. This knowledge will not only impress your interviewers but also help you articulate how you can contribute to their goals.
✨Showcase Your Customer Success Skills
Prepare specific examples from your past experiences where you've successfully guided customers through challenges. Highlight your ability to build relationships and ensure customer satisfaction, as this is crucial for a Customer Success Manager role.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about Heidi’s approach to customer success and how they measure long-term success for their SMB clients. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
✨Be Yourself
Heidi values the human connection, so let your personality shine through during the interview. Be authentic and share your passion for helping others succeed. This will resonate well with the team and demonstrate that you align with their culture.
