Clinical Associate in London

Heidi is building an AI Care Partner that supports clinicians every step of the way, from documentation to delivery of care. We exist to double healthcare’s capacity while keeping care deeply human. In 18 months, Heidi has returned more than 18 million hours to clinicians and supported over 73 million patient visits. Today, more than two million patient visits each week are powered by Heidi across 116 countries and over 110 languages. Founded by clinicians, Heidi brings together clinicians, engineers, designers, scientists, creatives, and mathematicians, working with a shared purpose: to strengthen the human connection at the heart of healthcare. Backed by nearly $100 million in total funding, Heidi is expanding across the USA, UK, Canada, and Europe, partnering with major health systems including the NHS, Beth Israel Lahey Health, MaineGeneral, and Monash Health, among others.

The role involves ensuring that clinicians and healthcare organisations derive immediate, tangible value from Heidi by embedding it into day‑to‑day clinical practice with precision and minimal friction. This is a deeply operational, clinician‑facing role. You will work directly with end users to understand how care is delivered in practice, and then translate those workflows into effective Heidi usage. That includes configuring templates, shaping documentation outputs, and aligning the product to the realities of different specialties, settings, and consultation styles. You will be heavily involved in onboarding and implementation across a range of customer segments, with particular focus on enterprise deployments. A significant component of the role is in‑person delivery, requiring regular travel to customer sites to support rollouts, deliver training, and work directly with clinical teams during critical adoption phases.

What You’ll Do

• Support smooth onboarding of Heidi across new and existing customers, partnering closely with Customer Success Managers and Clinical Template Officers.
• Contribute to rollout planning by supporting discovery sessions, gathering documentation examples, and clarifying clinician workflows.
• Deliver and support training sessions for clinicians and operational staff, both live and asynchronously.
• Provide hands‑on support during go‑lives and early usage, especially where clinician documentation requirements are the blocker.
• Develop a strong understanding of Heidi and how clinicians use it across different specialties and care settings.
• Translate real‑world clinical workflows into best‑practice guidance that helps clinicians embed Heidi into daily practice.
• Act as a trusted clinical voice for users, answering questions and helping them understand how to get the best outcomes from Heidi.
• Support the template discovery process by collecting examples, understanding documentation needs, and clearly documenting requirements.
• Triage incoming template‑related questions and recommend the right next step (reuse, small edits, or escalation).
• Make small, high‑impact template adjustments to unblock onboarding and early adoption.
• Maintain simple, scalable guidance that enables Customer Success to self‑serve common questions.
• Capture and synthesise feedback from clinicians to improve onboarding playbooks, training materials, and template guidance.
• Partner with Product, Support, and Engineering to share insights from the field and help improve workflows and tooling over time.
• Contribute to evolving team processes that help Heidi scale implementation and clinical enablement.

What We’re Looking For

• Early‑career or recently practicing clinical professionals (medical, nursing, allied health, mental health).
• Strong interest in healthtech, AI, and improving clinical workflows.
• Clear, confident communicator with the ability to explain clinical concepts simply and practically.
• Organised and reliable, able to manage multiple onboarding tasks and support requests.
• Comfortable learning new tools and working in a fast‑moving, ambiguous environment.
• Proactive, curious, and motivated to make clinicians’ working lives easier.
• Experience with AI tools, CRMs or customer support platforms is helpful but not required.

What Success Looks Like

• Clinicians feel confident using Heidi early in their journey.
• Onboardings run smoothly with fewer workflow or documentation blockers.
• Customer Success teams are able to self‑serve common clinical and template questions.
• Enablement materials and guidance improve continuously through real‑world feedback.

Why you should Join Heidi

• Real product momentum. This is a rare chance to create a global impact as you immerse yourself in Australia’s fastest growing start-up.
• Equity from day one. When Heidi wins, you win. You’ll share directly in the success you help create.
• Unmatched impact. Play a pivotal role at a critical growth moment - all while working on a product that delivers tangible value to clinicians and patients every day.
• Work alongside world‑class talent. Join a team of operators and builders who’ve scaled unicorns.
• Global reach. Help shape our international expansion as we bring Heidi to key international markets.
• Growth and balance. Enjoy a personal development budget, dedicated wellness days, subsidised gym membership, and your birthday off to recharge.
• Flexibility that works. A hybrid environment, with 3 days in the office.

Heidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences. We are proud to be an equal opportunity employer and are committed to promoting a culture of opportunity for all.