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- Tasks: Support onboarding and training for SMB customers, ensuring they successfully adopt our platform.
- Company: Heidi is revolutionising healthcare with AI, making care more accessible and efficient.
- Benefits: Birthday off, wellness days, personal development budget, and equity options.
- Why this job: Join a fast-growing team and make a real impact in the healthcare sector.
- Qualifications: Strong organisational skills, customer-centric mindset, and analytical abilities.
- Other info: Dynamic environment with opportunities for rapid career growth and global impact.
The predicted salary is between 30000 - 42000 £ per year.
Join to apply for the Customer Success Associate role at Heidi. Heidi is on a mission to halve the time it takes to deliver world-class care. We believe that by 2050, every clinician will practice alongside AI systems that eliminate administrative burden and elevate the quality and accessibility of care everywhere. Today, our tools modernise clinical documentation and free clinicians to focus on what matters most, their patients.
We’re hiring a proactive, empathetic, and execution-focused Customer Success Associate to support the onboarding and training of our SMB customer groups in the UK. Based in our London office, you’ll be at the heart of ensuring clinicians not only adopt Heidi, but truly embed it into their daily practice.
Your key responsibilities will include:
- Onboarding & Training: Lead new customer onboarding, ensuring smooth account setup and configuration. Deliver engaging training sessions and office hours that help customers quickly realise value from Heidi.
- Customer Advocacy: Serve as the first point of contact, building strong relationships with SMB customers. Gather feedback, surface insights, and advocate for customer needs with internal teams.
- Drive Adoption & Engagement: Monitor customer activation metrics and ensure adoption milestones are met. Identify at-risk accounts early and partner with customers to resolve blockers.
- Retention & Success: Facilitate quarterly business reviews to showcase value, align on goals, and drive retention. Develop long-term relationships that result in satisfied, loyal customers.
- Process Improvement & Playbook Development: Support the creation and iteration of customer success playbooks, frameworks, and collateral.
This role could be a great fit if:
- You’re early in your operations/customer success career but have already shown strong ownership, work ethic, and operational instinct.
- You’ve worked in customer success/operations, implementation or other high-volume, high-autonomy environments.
- You’re highly organised and can confidently manage multiple accounts and competing priorities.
- You have a customer-centric mindset and are motivated to ensure customers feel supported.
- You have an analytical mindset - you’re comfortable diving into data to understand customer behaviour.
- You’re naturally curious and enjoy problem solving.
- You have a bias for action - you’re unafraid to get your hands dirty in an extremely fast-paced environment.
Our mission is clear: expand the world’s capacity to care, and do it without losing the humanity that makes care worth delivering.
Customer Success Associate employer: Heidi
Contact Detail:
Heidi Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Associate
✨Tip Number 1
Get to know the company inside out! Research Heidi's mission, values, and recent achievements. This will not only help you in interviews but also show your genuine interest in being part of their journey.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to customer success. Think about how you can demonstrate your proactive and empathetic approach, as these traits are key for the role.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can leave a lasting impression and shows that you’re genuinely interested in the position. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Customer Success Associate
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer success and how you can contribute to our mission.
Tailor Your Application: Make sure to customise your application for the Customer Success Associate role. Highlight your relevant experience and skills that align with what we’re looking for, especially in onboarding and training customers.
Show Your Problem-Solving Skills: We love candidates who can think on their feet! Share examples of how you've tackled challenges in previous roles, especially those related to customer engagement and support. It’ll show us you’re ready for the fast-paced environment at Heidi.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Heidi
✨Know the Product Inside Out
Before your interview, make sure you understand Heidi's platform and its impact on healthcare. Familiarise yourself with how it modernises clinical documentation and supports clinicians. This knowledge will help you demonstrate your passion for the role and show that you're ready to advocate for customers.
✨Showcase Your Customer-Centric Mindset
During the interview, highlight your experience in customer success or similar roles. Share specific examples of how you've supported customers in the past, focusing on your ability to build relationships and ensure their success. This will resonate well with the company's mission to empower clinicians.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Think of scenarios where you've had to resolve customer issues or improve processes. Be ready to discuss how you would approach onboarding new customers and ensuring they see value from Heidi quickly.
✨Demonstrate Your Analytical Skills
Since the role involves monitoring customer activation metrics, be prepared to discuss how you've used data to drive decisions in previous roles. Share examples of how you've identified patterns in customer behaviour and recommended actions to enhance engagement and retention.
