At a Glance
- Tasks: Support eCommerce operations and enhance customer experiences in a luxury brand.
- Company: Heidi Klein, a renowned British swim and resortwear brand.
- Benefits: Structured learning, mentorship, and opportunities for growth in a creative environment.
- Other info: Collaborative culture with a focus on personal development and innovation.
- Why this job: Join a dynamic team and make an impact in the luxury digital space.
- Qualifications: 1-2 years in digital, e-commerce, or customer support; passion for luxury retail.
The predicted salary is between 30000 - 40000 £ per year.
Heidi Klein is a luxury British swim and resortwear brand, recognised for its refined design, impeccable fit, and timeless aesthetic. With a discerning global clientele and a rapidly evolving digital presence, we are focused on delivering seamless, elevated online experiences that reflect our commitment to craftsmanship, elegance, and modern luxury.
This role sits within the Digital team as a Digital Trading Assistant, supporting the day-to-day running and optimisation of the eCommerce and CRM channels. The role is designed with development in mind, and you will be closely supported and guided by the Head of Digital, with ongoing training provided across trading, CRM, analytics, and wider digital operations.
Key Responsibilities- Ecommerce Operations
- Support the execution of collection uploads including imagery, product descriptions, pricing, SEO, alt text, and metafields.
- Assist in maintaining accurate product tagging, navigation structure, and filtering to ensure a seamless customer journey.
- Help manage homepage updates, seasonal modules, banners, and on-site copy changes.
- Support website QA to ensure a consistently premium, luxury-standard online experience.
- Assist with product launches, promotional activity, and seasonal site refreshes.
- Contribute to weekly trade reporting, helping identify trends and opportunities.
- CRM & Retention
- Support day-to-day CRM activity across Klaviyo, Attentive, and Loyalty Lion.
- Assist in building, editing, and scheduling email and SMS campaigns and automated flows.
- Support segmentation across customer behaviour, lifecycle stage, product preference, geography, and spend.
- Assist in maintaining lifecycle journeys including welcome, abandon cart, post-purchase, win-back, VIP, and loyalty.
- Monitor key CRM metrics such as deliverability, engagement, list health, and subscriber growth.
- Customer Experience
- Manage day-to-day live chat operations, ensuring a seamless, responsive, and brand-aligned customer experience.
- Digital Support & Reporting
- Assist with performance reporting across Shopify, Google Analytics, and CRM platforms.
- Support accurate UTM tracking and landing page creation.
- Help execute A/B testing across email, SMS, and on-site content.
- Work closely with the Head of Digital and Brand to ensure all digital outputs align with brand tone, visual identity, and luxury positioning.
- 1–2+ years’ experience in either digital, e-commerce, CRM, or customer support (luxury or fashion experience desirable).
- Familiarity with Shopify (product uploads, tagging, and basic site updates).
- Exposure to CRM platforms such as Klaviyo, Attentive, and loyalty tools (e.g. Loyalty Lion) preferred but not essential.
- Strong written communication skills with confidence in customer-facing interactions.
- Comfortable managing live chat or real-time customer service channels.
- Basic understanding of email design tools such as Adobe Creative Suite or Canva.
- Interest in segmentation, lifecycle marketing, and customer retention strategies.
- Analytical mindset with exposure to GA, Shopify Analytics, or Excel.
- Strong attention to detail and high level of organisation.
- Proactive attitude with a willingness to learn and develop.
- Passion for luxury retail, digital commerce, and customer experience.
- Structured learning and development within a growing digital function.
- Direct mentorship and support from the Head of Digital.
- Exposure to end-to-end eCommerce, CRM, and trading strategy.
- Opportunity to grow within a design-led luxury brand.
- Collaborative, supportive, and creatively driven team culture.
Digital Trading Assistant in London employer: Heidi Klein
Heidi Klein is an exceptional employer, offering a unique opportunity to work within a luxury British swim and resortwear brand that values craftsmanship and modern elegance. As a Digital Trading Assistant, you will benefit from structured learning and direct mentorship from the Head of Digital, fostering your professional growth in a collaborative and creatively driven team culture. With a focus on delivering elevated online experiences, you'll be part of a dynamic environment that encourages innovation and supports your development in eCommerce and CRM.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Trading Assistant in London
✨Get Social with E-commerce Communities
Don't just scroll through your feeds; dive into e-commerce groups on platforms like Facebook and LinkedIn. Join discussions, ask for advice, and connect with industry pros—it’s a fantastic way to showcase your enthusiasm and snag some insider tips on potential internships!
✨Find the Right Events to Attend
Check out local or virtual e-commerce meetups and workshops. These events are goldmines for networking and often host recruitment opportunities. Make sure to have your pitch ready and don’t be shy about introducing yourself to recruiters!
✨Tap into Your Uni's Career Services
If you're still studying, your university’s career services can be your best mate. They often have exclusive listings for internships and can connect you with potential employers in the e-commerce space like Heidi Klein.
✨Showcase Your Passion Online
Start a blog or a social media account where you discuss e-commerce trends or your favourite brands. This not only shows your passion but also helps create a portfolio. Plus, it gives hiring managers a chance to see how you think—super helpful for landing that internship!
We think you need these skills to ace Digital Trading Assistant in London
Some tips for your application 🫡
Show Off Your Analytical Side:In the e-commerce world, being analytical is key. Highlight any experience you have with data analysis or customer behaviour insights in your CV. You could even mention specific tools you've used, like Google Analytics or Excel, to showcase your comfort with data-driven decision-making. Trust us, those numbers matter!
Demonstrate Your Passion for Digital Marketing:Your cover letter is the perfect chance to show your enthusiasm for e-commerce. Talk about any relevant projects, social media campaigns, or marketing courses you've completed. We love to see candidates who are genuinely interested in online shopping trends and consumer behaviour!
Focus on Learning Potential:Since this is an internship, we want to know how eager you are to learn and grow. In your cover letter, mention any specific areas of e-commerce you'd like to explore, like user experience or inventory management. Showing your drive to develop new skills can really set you apart!
Keep it Relevant and Concise:When you're putting together your CV and cover letter, stick to what’s relevant to the e-commerce industry. Tailor your experiences and achievements to align with the role at Heidi Klein. You don’t need to list every job you've ever had; just focus on what will wow us in this internship!
How to prepare for a job interview at Heidi Klein
✨Understand the E-Commerce Landscape
Before your interview with Heidi Klein, dive into the current trends within the e-commerce sector. Familiarise yourself with successful strategies that companies are using, like personalised marketing and user experience optimisation. This knowledge will help you impress by showing that you’re not just a passive candidate, but someone engaged with the market!
✨Get Ready to Talk Tech Tools
E-commerce relies heavily on specific tools like Shopify, Google Analytics, and SEO software. Brush up on these platforms and be prepared to discuss any experience you've had with similar tools. If you’ve worked on any projects or even personal ventures, be ready to showcase them as hands-on experience!
✨Show Your Passion for Learning
As an intern at Heidi Klein, they’ll be looking for someone eager to learn and grow. Be prepared to express why you’re interested in e-commerce and how this internship aligns with your career goals. Highlight any relevant coursework or projects from your studies that could demonstrate your commitment and enthusiasm.
✨Prepare for a Case Study Challenge
In e-commerce interviews, it’s not uncommon to encounter a case study or problem-solving scenario. Think about a few examples where you can analyse customer behaviour or suggest strategies to boost sales. Practising these scenarios beforehand will give you confidence and help you stand out during the interview.
