At a Glance
- Tasks: Manage healthcare accounts and drive revenue growth in a dynamic SaaS environment.
- Company: Heidi Health Ltd, a leader in Healthcare AI based in Greater London.
- Benefits: Flexible hybrid work, comprehensive benefits, and a competitive salary.
- Other info: Opportunity for professional growth in a supportive and innovative workplace.
- Why this job: Join a mission-driven team and make a real difference in healthcare.
- Qualifications: 3-5 years in SaaS, strong data skills, and experience managing portfolios.
The predicted salary is between 50000 - 60000 £ per year.
Heidi Health Ltd in Greater London is looking for a commercially driven Mid-Market Customer Success Manager to manage a portfolio of approximately 50 healthcare accounts with a revenue of around £2.5M. You will actively own your commercial pipeline and work closely with Account Executives to achieve renewal and expansion goals.
The ideal candidate has 3-5 years of experience in a SaaS environment, is adept at managing a high-volume portfolio, and possesses strong data literacy. The role offers a hybrid workplace with flexibility for remote work and a comprehensive benefits package.
Mid-Market CS Manager – Healthcare AI, Revenue Owner employer: Heidi Health Ltd
Heidi Health Ltd is an exceptional employer that prioritises employee well-being and professional growth within the dynamic healthcare AI sector. With a hybrid work model, employees enjoy flexibility while being part of a collaborative culture that fosters innovation and success. The company offers a comprehensive benefits package and ample opportunities for career advancement, making it an ideal place for those seeking meaningful and rewarding employment in Greater London.
StudySmarter Expert Advice🤫
We think this is how you could land Mid-Market CS Manager – Healthcare AI, Revenue Owner
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare and SaaS sectors. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for those interviews! Research Heidi Health Ltd, understand their products, and think about how your experience aligns with managing a high-volume portfolio. Show them you’re the perfect fit!
✨Tip Number 3
Don’t underestimate the power of follow-ups. After an interview, drop a quick thank-you email. It keeps you on their radar and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Mid-Market CS Manager – Healthcare AI, Revenue Owner
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the job description. Highlight your experience in managing SaaS accounts and any relevant achievements that showcase your ability to drive revenue and manage a high-volume portfolio.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for the Mid-Market Customer Success Manager role. Share specific examples of how you've successfully managed customer relationships and achieved renewal goals in the past.
Show Off Your Data Skills:Since strong data literacy is key for this role, don’t forget to mention any tools or methodologies you’ve used to analyse data and drive decisions. We want to see how you can leverage data to enhance customer success!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Heidi Health Ltd
✨Know Your Numbers
As a Mid-Market Customer Success Manager, you'll need to demonstrate your data literacy. Brush up on key metrics related to customer success and revenue management. Be ready to discuss how you've used data to drive decisions in previous roles.
✨Showcase Your Portfolio Management Skills
Prepare examples of how you've successfully managed a high-volume portfolio in the past. Highlight specific strategies you employed to maintain customer satisfaction and achieve renewal goals. This will show that you understand the demands of the role.
✨Collaborate Like a Pro
Since you'll be working closely with Account Executives, think of instances where you've collaborated effectively with sales teams. Share stories that illustrate your ability to align customer success initiatives with sales objectives, as this is crucial for achieving expansion goals.
✨Embrace the Hybrid Work Culture
With the role offering flexibility for remote work, be prepared to discuss how you manage your time and productivity in a hybrid environment. Share any tools or techniques you use to stay organised and connected with your team, as this will resonate well with the company's culture.
