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- Tasks: Guide SMB customers to successfully adopt our AI Care Partner platform.
- Company: Heidi, an innovative AI healthcare company transforming patient care.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Why this job: Join a mission-driven team making a real impact in healthcare worldwide.
- Qualifications: Experience in customer success and a passion for technology.
- Other info: Dynamic, fast-paced environment with a focus on human connection.
The predicted salary is between 36000 - 60000 £ per year.
Heidi is building an AI Care Partner that supports clinicians every step of the way, from documentation to delivery of care. We exist to double healthcare’s capacity while keeping care deeply human. In 18 months, Heidi has returned more than 18 million hours to clinicians and supported over 73 million patient visits. Today, more than two million patient visits each week are powered by Heidi across 116 countries and over 110 languages.
Founded by clinicians, Heidi brings together clinicians, engineers, designers, scientists, creatives, and mathematicians, working with a shared purpose: to strengthen the human connection at the heart of healthcare. Backed by nearly $100 million in total funding, Heidi is expanding across the USA, UK, Canada, and Europe, partnering with major health systems including the NHS, Beth Israel Lahey Health, MaineGeneral, and Monash Health, among others.
The SMB Customer Success Manager will be a trusted partner for our SMB customers, guiding them from their very first interaction with Heidi through to successful adoption of our platform. You’ll ensure customers feel supported, empowered, and set up for long-term success.
Customer Success Manager (SMB) in London employer: Heidi Health Ltd
Contact Detail:
Heidi Health Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager (SMB) in London
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare tech space, especially those connected to Heidi. Use LinkedIn to connect and engage with potential colleagues or industry leaders; you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by understanding Heidi's mission and values. Familiarise yourself with how they support clinicians and enhance patient care. This will help you articulate how your skills align with their goals during the interview.
✨Tip Number 3
Showcase your customer success experience! Be ready to share specific examples of how you've helped clients achieve their goals. Highlight your ability to build relationships and drive adoption, as this is key for the SMB Customer Success Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Heidi team and contributing to their mission.
We think you need these skills to ace Customer Success Manager (SMB) in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about helping SMB customers succeed with our platform. Share your personal connection to healthcare or customer success to make your application stand out.
Tailor Your Experience: Make sure to highlight relevant experiences that align with the Customer Success Manager role. We’re looking for specific examples of how you've supported customers in the past. Use the job description as a guide to match your skills with what we’re after!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Make it easy for us to see why you’d be a great fit for the team!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Heidi!
How to prepare for a job interview at Heidi Health Ltd
✨Know Your Stuff
Before the interview, dive deep into Heidi's mission and values. Understand how the AI Care Partner works and its impact on healthcare. This will not only show your genuine interest but also help you articulate how you can contribute to their goals.
✨Showcase Your Customer Success Skills
Prepare specific examples from your past experiences where you've successfully guided customers through challenges. Highlight your ability to build relationships and ensure customer satisfaction, as this is crucial for a Customer Success Manager role.
✨Ask Thoughtful Questions
During the interview, don’t hesitate to ask insightful questions about the company’s growth plans or how they measure customer success. This demonstrates your engagement and helps you understand if the role aligns with your career aspirations.
✨Be Personable and Authentic
Heidi values the human connection in healthcare, so let your personality shine through. Be yourself, share your passion for helping others, and express why you’re excited about the opportunity to work with SMB customers at Heidi.
