Heidi is seeking a Support Engineering Team Lead to drive the engineers at the sharp end of customer problems—investigating, triaging and resolving the hardest issues, and turning signals into durable product improvements. You will lead by example, coaching engineers, improving investigation quality, and building scalable rituals.
As a player-coach, you’ll own queue health, SLAs, and escalation quality, partnering with Product and Engineering to resolve issues quickly and scale reliability.
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Support Engineering Lead — Scale Healthcare AI in London employer: Heidi Health Corp.
Heidi is an exceptional employer dedicated to transforming healthcare through innovative AI solutions, offering a dynamic work culture that prioritises real-world impact and employee well-being. With a strong focus on professional growth, employees benefit from generous learning budgets, flexible working arrangements, and comprehensive health support, all while contributing to meaningful advancements in patient care. Join us to be part of a passionate team that values collaboration, creativity, and the drive to make a difference in the healthcare landscape.
