Heidi Health Corp. is seeking a Support Engineering Team Lead to drive engineers, triage the hardest issues, and translate signals into product improvements. This role focuses on coaching, escalation management, and end-to-end ownership of queue health and outcomes.
You will work with Customer Support, Customer Success, Product, and core Engineering to resolve issues quickly and scale reliability across our healthcare platform.
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Senior Support Engineering Lead — Scale & Incidents in London employer: Heidi Health Corp.
Heidi is an exceptional employer dedicated to transforming healthcare through innovative AI solutions, offering a dynamic work culture that prioritises real-world impact and employee well-being. With a strong focus on professional growth, employees benefit from generous learning budgets, flexible working arrangements, and comprehensive health support, all while contributing to meaningful advancements in patient care. Join us to be part of a passionate team that values collaboration, creativity, and the drive to make a difference in the healthcare landscape.
