At a Glance
- Tasks: Drive business growth through proactive sales and exceptional customer service.
- Company: Join Heidelberg Materials UK, a leader in sustainable construction materials.
- Benefits: Enjoy competitive salary, flexible working, and generous holiday allowance.
- Other info: Opportunities for training, development, and a supportive team culture.
- Why this job: Be part of a team making a real impact on sustainability in the industry.
- Qualifications: Strong communication skills and a proactive sales mindset are essential.
The predicted salary is between 30000 - 40000 € per year.
Heidelberg Materials UK (formerly Hanson UK) is one of the UK’s largest suppliers of construction materials, employing over 4,000 people and operating around 300 manufacturing sites in the UK. We are committed to building a more sustainable future and recognise that a diverse workforce is vital to our growth and advancement. We aim to promote a culture that values openness, transparency and individual achievement. At the centre of our actions lies the responsibility for the environment. As the front runner on the path to carbon neutrality and circular economy in the building materials industry, we are working on sustainable building materials and solutions for the future. We enable new opportunities for our customers through digitalisation.
About the Role
We are looking for a motivated and customer-focused Internal Sales Representative to join our team. In this role, you will manage a portfolio of customers within a defined geographical region, driving business growth through proactive sales activity and delivering an exceptional customer experience. You will work closely with the District Sales Manager (DSM) to ensure a joined-up commercial approach, while also supporting wider operational needs, including order management where required.
Key Responsibilities
- Sales Management
- Proactively generate new business through structured outbound calls and targeted follow-ups.
- Manage and grow an existing portfolio of customers, following agreed call plans and objectives.
- Build strong relationships with key decision-makers, clearly communicating our value and unique selling points.
- Price jobs and enquiries in line with agreed guidelines and volume targets.
- Support market analysis activity, including customer segmentation and competitor positioning.
- Identify opportunities to add value for customers and support their business success.
- Handle cash sale enquiries in line with company pricing policy.
- Sales Administration
- Respond efficiently to customer enquiries (verbal and written) in a timely manner.
- Produce accurate quotations that meet technical requirements and customer expectations.
- Maintain accurate records across systems and keep customers informed throughout the process.
- Resolve customer issues professionally, escalating where necessary.
- Liaise with internal teams regarding orders, pricing, and deliveries.
- Process payments for cash sales.
- Support team collaboration and contribute to a positive working environment.
- Order Management
- Support order placement and management when required.
- Accurately create, amend, and confirm customer orders within the SAP system.
- Ensure all order details are complete, including customer and delivery information.
- Work with transport and production teams to agree realistic delivery times.
- General
- Develop strong knowledge of company products, the industry, and customer markets.
- Build effective working relationships with customers, colleagues, and operational teams.
- Maintain a high standard of customer service at all times.
Key Performance Indicators
- Volume and margin performance for allocated plants
- Growth in customer numbers
- Increase in value-added products (VAPs)
- Cash sale volume and margin
- Reduction in customer queries
- Number of quotations generated
- Quote turnaround time
What We’re Looking For
- Strong communication and relationship-building skills
- A proactive, sales-driven mindset
- Excellent organisational and administrative skills
- Ability to work collaboratively within a team
- Customer-focused with a commitment to service excellence
- Previous sales or customer service experience (preferred)
Why Join Us?
- Opportunity to grow within a leading organisation
- Supportive team environment
- Training and development opportunities
- Competitive salary and benefits
Rewards & Benefits
- Competitive Package: Salary, bonus incentives, generous pension, and life assurance
- Work-Life Balance: 27 days holiday (plus bank holidays), agile/flexible working, holiday purchase, and sabbatical options
- Family-Friendly Policies: Enhanced support for maternity, paternity, adoption, IVF, neonatal care, and menopause
- Inclusive Culture: Paid volunteering day and active employee communities (LGBTQ+, Women in STEM, Armed Forces, and more)
- Wellbeing & Development: Employee Assistance Programme, retail discounts, and continuous learning opportunities
Internal Sales Agent employer: Heidelberg Materials
Heidelberg Materials UK is an exceptional employer, offering a supportive team environment and numerous opportunities for personal and professional growth. With a commitment to sustainability and a diverse workforce, employees benefit from competitive salaries, generous holiday allowances, and a culture that prioritises work-life balance and inclusivity. Join us in shaping the future of construction materials while enjoying a rewarding career in Syston.
StudySmarter Expert Advice🤫
We think this is how you could land Internal Sales Agent
✨Tip Number 1
Get to know the company inside out! Research Heidelberg Materials UK, their values, and their commitment to sustainability. This will help you tailor your conversations and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your pitch! You’ll want to be able to clearly communicate your sales experience and how it aligns with the role of Internal Sales Agent. Think about specific examples where you've driven business growth or built strong customer relationships.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge and potentially a referral, which can really boost your chances of landing that interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Heidelberg Materials UK.
We think you need these skills to ace Internal Sales Agent
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Internal Sales Agent role. Highlight your sales experience and customer service skills, as these are key to what we're looking for!
Showcase Your Communication Skills:Since strong communication is vital for this position, use clear and concise language in your application. Let us see how you can build relationships and convey value effectively.
Demonstrate Your Proactivity:We love a proactive mindset! Share examples of how you've taken initiative in previous roles, whether it’s generating new business or resolving customer issues.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into our system quickly.
How to prepare for a job interview at Heidelberg Materials
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of Heidelberg Materials UK and their commitment to sustainability. Familiarise yourself with their products and services, especially how they contribute to carbon neutrality and the circular economy. This will show your genuine interest in the company and its mission.
✨Show Off Your Sales Skills
Prepare specific examples from your previous experience that highlight your sales achievements and customer service skills. Think about times when you successfully managed a portfolio or built strong relationships with clients. Be ready to discuss how you can apply these skills to drive business growth in the Internal Sales Agent role.
✨Ask Smart Questions
Interviews are a two-way street, so come prepared with thoughtful questions. Ask about the team dynamics, the tools they use for order management, or how they measure success in the role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
✨Be Proactive and Positive
During the interview, demonstrate your proactive mindset by discussing how you would approach generating new business and managing customer relationships. Keep a positive attitude throughout the conversation, as this reflects the customer-focused approach that Heidelberg Materials UK values in their employees.
