Asphalt Planner

Heidelberg Materials UK (formerly Hanson UK) is one of the UK’s largest suppliers of construction materials, employing over 4,000 people and operating around 300 manufacturing sites in the UK. We are committed to building a more sustainable future and recognise that a diverse workforce is key to our growth and development. We aim to foster a culture that values openness, transparency and individual achievement. At the centre of our actions lies the responsibility for the environment. As the front runner on the path to carbon neutrality and circular economy in the building materials industry, we are working on sustainable building materials and solutions for the future. We enable new opportunities for our customers through digitalisation.

We are looking for an organised, commercially minded Asphalt Planner to play a pivotal role in ensuring first‑class service to our customers and seamless coordination across internal teams. If you thrive in a fast‑paced environment, enjoy problem‑solving, and excel at balancing customer needs with operational efficiency, this role could be for you.

Purpose of the Role

To ensure the best possible service is provided to customers and internal departments, whilst taking commercial, economic and quality considerations fully into account.

Key Responsibilities

• Identify customer requirements and make the most effective and economic use of company resources to ensure customer satisfaction
• Negotiate delivery times to the mutual benefit of both the customer and the company
• Decide delivery priorities during supply constraints and liaise closely with weighbridge teams
• Proactively work with weighbridge personnel to anticipate and resolve potential service issues
• Manage forward programming by communicating with customers regarding future orders and utilising spare capacity
• Negotiate delivery programmes that deliver value for both customers and the business
• Monitor daily delivery programmes and keep customers informed of delivery status
• Accurately capture and amend customer orders
• Maintain and update dispatch comments with accurate and timely information
• Investigate and resolve customer queries efficiently
• Use desktop text systems to update key personnel on planning and delivery issues
• Build strong working relationships with customers and internal departments
• Manage customer complaints, escalating to third parties where appropriate
• Produce Order Centre reports as required
• Maintain a consistently professional demeanour at all times
• Act as the company representative for planning‑related issues outside normal working hours

What We’re Looking For

• Strong planning and organisational skills
• Excellent communication and negotiation abilities
• A practical, solutions‑focused mindset
• Confidence working with customers and internal stakeholders
• Ability to perform under pressure and manage changing priorities
• High attention to detail and a commitment to service quality

Why Join Us?

This is a vital role within our operation, offering real responsibility, variety, and the opportunity to build strong relationships across the business and with our customers. You’ll be trusted to make decisions that directly impact service delivery and customer satisfaction. At Heidelberg Materials, we don’t just offer jobs we build careers. As a global leader in construction materials, we’re committed to innovation, sustainability, and, above all, our people.

Rewards & Benefits

• Competitive Package: Salary, bonus incentives, generous pension, and life assurance
• Work-Life Balance: 27 days holiday (plus bank holidays), agile/flexible working, holiday purchase, and sabbatical options
• Family-Friendly Policies: Enhanced support for maternity, paternity, adoption, IVF, neonatal care, and menopause
• Inclusive Culture: Paid volunteering day and active employee communities (LGBTQ+, Women in STEM, Armed Forces, and more)
• Wellbeing & Development: Employee Assistance Programme, retail discounts, and continuous learning opportunities