At a Glance
- Tasks: Manage train operations and ensure top-notch service for our customers.
- Company: Heidelberg Materials, a leader in sustainable construction materials.
- Benefits: Competitive salary, bonuses, generous pension, and family-friendly policies.
- Other info: Inclusive culture with active employee communities and continuous learning opportunities.
- Why this job: Join us to make a real impact in the sustainable building materials industry.
- Qualifications: Strong communication skills and experience in rail logistics preferred.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Operations Controller role at Heidelberg Materials UK
Operations Controller – Mendip Rail Limited
Location: Shepton Mallet
We are looking for an organised, decisive, and customer‑focused Operations Controller to support the smooth, efficient operation of the MRL train plan and wagon fleet. In this pivotal role, you’ll act as the first point of contact for MRL customers while ensuring daily rail logistics run safely, accurately, and on schedule.
This is an exciting opportunity for someone who thrives in a fast‑paced operational environment and enjoys problem‑solving, communication, and coordination across multiple stakeholders.
Key Responsibilities
Customer Interface & Service Delivery
- Be the primary point of contact for MRL customers, ensuring service level expectations are consistently achieved.
- Communicate train plans, updates, and issues promptly while arranging alternatives where necessary.
Operational Control & Decision Making
- Make time‑critical decisions to ensure the smooth day‑to‑day running of the train plan—from weekly planning to managing live daily operational issues.
- Prepare daily trip sheets for each quarry to ensure accurate loading and delivery requirements.
- Create and deliver the weekly train plan in collaboration with Supply Chain Partners.
- Advise depots of the agreed plan and coordinate swift solutions when issues arise.
Wagon Fleet Management
- Maintain control of the MRL wagon fleet to ensure availability meets customer demand.
- Organise defective wagon recoveries and offloads as required.
Reporting & Administration
- Accurately log and report all daily train movements, including concerns and deviations from plan.
- Input correct data to support invoice generation and performance reporting.
- Record, prepare, and manage transactional data for use by the Admin and Management teams.
Stakeholder Collaboration
- Liaise effectively with parent companies and key supply chain personnel to ensure operational excellence and continual value creation.
What We’re Looking For
- Strong organisational and problem‑solving skills.
- Ability to make confident operational decisions in time‑pressured environments.
- Clear communicator with excellent customer‑service focus.
- Experience in logistics, rail operations, or supply chain management is desirable.
Seniority level
- Mid‑Senior level
Employment type
- Full‑time
Job function
- Project Management
- Wholesale Building Materials and Construction
Operations Controller in Shepton Mallet employer: Heidelberg Materials UK
Heidelberg Materials UK is an exceptional employer, offering a dynamic work culture that prioritises innovation and sustainability in the construction materials sector. With a strong commitment to employee development, you will have ample opportunities for growth and advancement while working alongside a dedicated team focused on operational excellence. Located in a vibrant area, our company fosters a collaborative environment where your contributions directly impact the future of aggregates and recycling.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Controller in Shepton Mallet
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to Heidelberg Materials. A friendly chat can open doors and give you insights that might just land you that Operations Controller role.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Heidelberg Materials' commitment to sustainability and their operations. Show them you’re not just another candidate but someone who genuinely cares about their mission.
✨Tip Number 3
Practice your decision-making skills! As an Operations Controller, you'll need to make quick, effective choices. Try mock scenarios with friends or family to get comfortable with thinking on your feet.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Heidelberg Materials.
We think you need these skills to ace Operations Controller in Shepton Mallet
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Controller role. Highlight your experience in rail logistics or supply chain coordination, and don’t forget to showcase those strong communication and decision-making skills we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about working with us at Heidelberg Materials and how your skills align with our commitment to sustainability and innovation.
Showcase Your Organisational Skills:In your application, give examples of how you've successfully managed data and organised tasks in high-pressure situations. We want to see that you can keep everything running smoothly, just like you would in the day-to-day operations of the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our company culture there.
How to prepare for a job interview at Heidelberg Materials UK
✨Know Your Stuff
Before the interview, dive deep into Heidelberg Materials and their commitment to sustainability. Familiarise yourself with their operations, especially in rail logistics and supply chain coordination. This will not only show your interest but also help you answer questions more confidently.
✨Showcase Your Communication Skills
As an Operations Controller, strong communication is key. Prepare examples from your past experiences where you effectively communicated with customers or resolved issues under pressure. This will demonstrate your ability to meet service level expectations.
✨Be Ready for Decision-Making Scenarios
Expect situational questions that assess your decision-making skills. Think of times when you had to make critical decisions quickly, especially in a logistics context. Practising these scenarios can help you articulate your thought process during the interview.
✨Highlight Your Organisational Skills
The role requires excellent organisational abilities. Prepare to discuss how you manage data and keep track of multiple tasks. Bring examples of how you've successfully organised projects or managed logistics in the past to illustrate your capabilities.
