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- Tasks: Manage train logistics and ensure smooth operations for MRL customers.
- Company: Heidelberg Materials UK, a leader in building materials.
- Benefits: Full-time role with opportunities for growth and development.
- Other info: Join a dynamic team focused on operational excellence and customer satisfaction.
- Why this job: Be the key player in a fast-paced environment and make impactful decisions.
- Qualifications: Strong organisational skills and experience in logistics or supply chain preferred.
The predicted salary is between 35000 - 45000 ÂŁ per year.
We are looking for an organised, decisive, and customer‑focused Operations Controller to support the smooth, efficient operation of the MRL train plan and wagon fleet. In this pivotal role, you’ll act as the first point of contact for MRL customers while ensuring daily rail logistics run safely, accurately, and on schedule. This is an exciting opportunity for someone who thrives in a fast‑paced operational environment and enjoys problem‑solving, communication, and coordination across multiple stakeholders.
Key Responsibilities
- Customer Interface & Service Delivery: Be the primary point of contact for MRL customers, ensuring service level expectations are consistently achieved. Communicate train plans, updates, and issues promptly while arranging alternatives where necessary.
- Operational Control & Decision Making: Make time‑critical decisions to ensure the smooth day‑to‑day running of the train plan—from weekly planning to managing live daily operational issues. Prepare daily trip sheets for each quarry to ensure accurate loading and delivery requirements. Create and deliver the weekly train plan in collaboration with Supply Chain Partners. Advise depots of the agreed plan and coordinate swift solutions when issues arise.
- Wagon Fleet Management: Maintain control of the MRL wagon fleet to ensure availability meets customer demand. Organise defective wagon recoveries and offloads as required.
- Reporting & Administration: Accurately log and report all daily train movements, including concerns and deviations from plan. Input correct data to support invoice generation and performance reporting. Record, prepare, and manage transactional data for use by the Admin and Management teams.
- Stakeholder Collaboration: Liaise effectively with parent companies and key supply chain personnel to ensure operational excellence and continual value creation.
What We’re Looking For
- Strong organisational and problem‑solving skills.
- Ability to make confident operational decisions in time‑pressured environments.
- Clear communicator with excellent customer‑service focus.
- Experience in logistics, rail operations, or supply chain management is desirable.
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Project Management, Wholesale Building Materials and Construction
Operations Controller employer: Heidelberg Materials UK
Contact Detail:
Heidelberg Materials UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Controller
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to Heidelberg Materials. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research the company and its operations. Be ready to discuss how your skills can help them keep their train plans running smoothly.
✨Tip Number 3
Show off your problem-solving skills during the interview. Share examples of how you've tackled challenges in fast-paced environments. They want to see you in action!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Operations Controller
Some tips for your application 🫡
Show Off Your Organisational Skills: In your application, make sure to highlight your organisational abilities. We want to see how you can manage multiple tasks and keep everything running smoothly, just like you would in the Operations Controller role.
Communicate Clearly: Since this role involves being the first point of contact for customers, it's crucial to demonstrate your communication skills. Use clear and concise language in your application to show us you can convey information effectively.
Problem-Solving Examples: We love a good problem-solver! Share specific examples in your application where you've successfully navigated challenges in a fast-paced environment. This will help us see how you think on your feet.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the Operations Controller position. We can't wait to hear from you!
How to prepare for a job interview at Heidelberg Materials UK
✨Know Your Operations Inside Out
Before the interview, dive deep into the specifics of rail logistics and operations. Familiarise yourself with the train planning process and how it impacts customer service. This knowledge will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully navigated operational challenges. Be ready to discuss how you made time-critical decisions and what the outcomes were. This will highlight your ability to thrive in a fast-paced environment, which is crucial for the Operations Controller position.
✨Communicate Clearly and Effectively
Since this role involves being the primary point of contact for customers, practice articulating your thoughts clearly. During the interview, focus on how you would communicate updates and issues to stakeholders. Good communication skills can set you apart from other candidates.
✨Demonstrate Your Organisational Skills
Be prepared to discuss how you manage multiple tasks and priorities. Share specific strategies or tools you use to stay organised, especially in high-pressure situations. This will reassure the interviewers that you can handle the demands of the Operations Controller role.