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For Companies At a Glance
- Tasks: Provide hands-on IT support and troubleshoot hardware, software, and network issues.
- Company: Heidelberg Materials UK is a leading supplier of construction materials, committed to sustainability and innovation.
- Benefits: Enjoy a competitive salary, flexible working, 27 days holiday, and comprehensive benefits.
- Why this job: Join a supportive IT team where your ideas matter and grow your career in a dynamic environment.
- Qualifications: Experience in desktop support, strong knowledge of Windows OS, and excellent communication skills required.
- Other info: Opportunities for training and involvement in employee communities focused on diversity and wellbeing.
The predicted salary is between 37000 - 39000 £ per year.
Overview
On-Site Support Engineer role at Heidelberg Materials UK (formerly Hanson UK). Heidelberg Materials UK is one of the UK’s largest suppliers of construction materials, employing over 4,000 people and operating around 300 manufacturing sites in the UK. We’re committed to building a more sustainable future and value openness, transparency and individual achievement. Location: Ribblesdale Clitheroe. Salary: £37,000 – £39,000 + Benefits. Contract Type: Full-Time, Permanent.
We’re looking for a proactive and customer-focused Onsite Support Engineer to be the face of our IT team, covering the Northern area of the country. This is a hands-on role where you’ll be the go-to expert for infrastructure issues that require on-site resolution, ensuring the delivery of high-quality IT services across our UK operations.
What You’ll Do
- Provide hands-on technical support for hardware, software, and network issues.
- Troubleshoot and resolve incidents efficiently, escalating when necessary.
- Set up and maintain desktops, laptops, mobile devices, and peripherals.
- Collaborate with remote IT teams to ensure consistent service delivery.
- Maintain accurate documentation of support activities and asset inventory.
- Support onboarding/offboarding processes including device provisioning.
What We’re Looking For
- Proven experience in a desktop support or IT technician role.
- Strong knowledge of Windows OS, Microsoft 365, and basic networking.
- Excellent communication and customer service skills.
- Ability to work independently and manage multiple priorities.
- Relevant certifications (e.g., CompTIA A+, ITIL, Microsoft) are a plus.
- Specialist technical knowledge in Windows 11, Citrix technologies, Active Directory, Microsoft applications (including Office and Outlook/Exchange), desktop and laptop hardware, software deployment technologies, McAfee antivirus, remote control software, network administration, TCP/IP, printers (various types) and VPN.
Why Join Us
- Be part of a supportive and forward-thinking IT team.
- Opportunities for career development and training.
- A collaborative work environment where your input matters.
- Competitive salary and comprehensive benefits package.
At Heidelberg Materials, we don’t just offer jobs—we build careers. As a global leader in construction materials, we’re committed to innovation, sustainability, and, above all, our people.
Rewards & Benefits
- Armed Forces Covenant (Gold) | Disability Confident | 5% Club (Platinum) | Mates in Mind | Clear Assured | STEM Ambassador | MPQC Member
- Competitive Package: Salary, bonus incentives, generous pension, and life assurance
- Work-Life Balance: 27 days holiday (plus bank holidays), agile/flexible working, holiday purchase, and sabbatical options
- Family-Friendly Policies: Enhanced support for maternity, paternity, adoption, IVF, neonatal care, and menopause
- Inclusive Culture: Paid volunteering day and active employee communities (LGBTQ+, Women in STEM, Armed Forces, and more)
- Wellbeing & Development: Employee Assistance Programme, retail discounts, and continuous learning opportunities
Job Details
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Engineering and Information Technology
- Industries: Wholesale Building Materials
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On-Site Support Engineer employer: Heidelberg Materials UK
Contact Detail:
Heidelberg Materials UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land On-Site Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows 11, Citrix, and Microsoft 365. Having hands-on experience or even personal projects that showcase your skills with these tools can set you apart from other candidates.
✨Tip Number 2
Network with current or former employees of Heidelberg Materials UK on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to demonstrate your problem-solving skills through practical scenarios. Since this role involves troubleshooting, think of examples where you've successfully resolved technical issues in the past and be ready to discuss them.
✨Tip Number 4
Showcase your customer service skills during any interactions with the recruitment team. As the role is customer-focused, emphasising your ability to communicate effectively and handle client concerns will highlight your suitability for the position.
We think you need these skills to ace On-Site Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in desktop support or IT technician roles. Emphasise your knowledge of Windows OS, Microsoft 365, and any relevant certifications you hold.
Craft a Strong Cover Letter: Write a cover letter that showcases your customer service skills and proactive approach. Mention specific examples of how you've resolved technical issues in the past and how you can contribute to Heidelberg Materials' commitment to high-quality IT services.
Highlight Technical Skills: In your application, clearly list your technical skills related to the job description, such as experience with Windows 11, Citrix technologies, and network administration. This will help demonstrate your fit for the On-Site Support Engineer role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Heidelberg Materials UK
✨Know Your Technical Stuff
Make sure you're well-versed in the technical skills listed in the job description, especially Windows OS, Microsoft 365, and basic networking. Brush up on your knowledge of troubleshooting hardware and software issues, as you'll likely be asked to demonstrate your expertise.
✨Show Off Your Customer Service Skills
As an On-Site Support Engineer, you'll be the face of the IT team. Prepare to discuss how you've handled customer interactions in the past, focusing on your communication skills and ability to resolve issues efficiently while maintaining a positive attitude.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-life scenarios related to on-site support. Think about how you would approach troubleshooting a network issue or setting up a new device. Practising these scenarios can help you articulate your thought process during the interview.
✨Research Heidelberg Materials
Familiarise yourself with Heidelberg Materials' values and commitment to sustainability. Being able to align your personal values with the company's mission will show your genuine interest in the role and help you stand out as a candidate.