At a Glance
- Tasks: Provide top-notch customer service and support in a dynamic finance role.
- Company: Join Heidelberg Materials, a leader in sustainable construction materials.
- Benefits: Enjoy competitive salary, generous holiday, and flexible working options.
- Other info: Collaborative team culture with excellent career development opportunities.
- Why this job: Make a real impact in a senior role while driving innovation and process improvements.
- Qualifications: Experience in transactional finance and strong problem-solving skills required.
Heidelberg Materials UK (formerly Hanson UK) is one of the UK’s largest suppliers of construction materials, employing over 4,000 people and operating around 300 manufacturing sites in the UK. We are committed to building a more sustainable future and recognise that a diverse workforce is vital to our growth and advancement. We aim to promote a culture that values openness, transparency and individual achievement. At the centre of our actions lies the responsibility for the environment. As the front runner on the path to carbon neutrality and circular economy in the building materials industry, we are working on sustainable building materials and solutions for the future. We enable new opportunities for our customers through digitalisation.
Are you a detail‑driven finance professional who thrives on solving problems, improving processes, and supporting others to succeed? We’re looking for a Customer Accounts Senior Administrator to play a key role within our UK Customer Accounts function. This is a fantastic opportunity to step into a senior operational role, where your expertise, initiative, and customer‑focused mindset will make a real impact.
About the Role
As a Customer Accounts Senior Administrator, you’ll provide excellent customer service, guidance, and support to both internal and external customers, while ensuring transactional accuracy, compliance, and continuous improvement across the function. You’ll take ownership of non‑standard requests and escalations, support automation and efficiency initiatives, and act as a point of reference and mentor for administrators across the team.
Key Responsibilities
- Deliver outstanding customer service to internal and external stakeholders
- Process all transactional activities accurately through the relevant workflow tools
- Ensure compliance with defined processes and controls, driving efficiency and corrective actions where required
- Take ownership of and resolve non‑standard requests, complex queries, and escalations
- Allocate cash receipts and manage customer account transactions
- Manage and reconcile bank accounts
- Optimise use of the YAMBS automation tool
- Log, track, and clear invoice queries within SSC remit and support resolution across other business lines
- Identify root causes of issues and implement process improvements
- Support and train administrators where required
- Work accurately within agreed SLAs on a right‑first‑time basis
- Maintain high levels of integrity, confidentiality, and data accuracy
- Ensure appropriate records are maintained to enable accurate reporting
- Support departmental and wider SSC initiatives and personal development
- Work collaboratively as part of a team to achieve performance targets
- Support the Team Lead with departmental change and innovation
- Undertake additional tasks as requested by the Team Lead or SSC senior management
Financial & Non-Financial Accountabilities
Across the UK Customer Accounts function, you will be responsible for:
- High‑volume transactional processing requiring strong technical expertise
- Resolving escalated queries from administrators
- Identifying root causes and implementing sustainable process improvements
About You
- Educated to GCSE level (or equivalent)
- Strong experience in transactional finance or customer accounts
- Confident handling escalations and complex issues
- Highly organised with exceptional attention to detail
- Proactive mindset with a passion for continuous improvement
- Strong communication skills and confidence supporting and training others
- Comfortable working in a controlled environment with SLAs and compliance requirements
Why Join Us?
- A chance to play a senior, influential role within a critical finance function
- Opportunities to contribute to automation, innovation, and process transformation
- A collaborative team environment with a focus on development and progression
- Exposure to a large, UK‑wide business within a dynamic SSC setting
At Heidelberg Materials, we don’t just offer jobs we build careers. As a global leader in construction materials, we’re committed to innovation, sustainability, and, above all, our people.
Rewards & Benefits
- Competitive Package: Salary, bonus incentives, generous pension, and life assurance
- Work-Life Balance: 27 days holiday (plus bank holidays), agile/flexible working, holiday purchase, and sabbatical options
- Family-Friendly Policies: Enhanced support for maternity, paternity, adoption, IVF, neonatal care, and menopause
- Inclusive Culture: Paid volunteering day and active employee communities (LGBTQ+, Women in STEM, Armed Forces, and more)
- Wellbeing & Development: Employee Assistance Programme, retail discounts, and continuous learning opportunities
Customer Accounts Senior Administrator employer: Heidelberg Materials UK
Heidelberg Materials UK is an exceptional employer, offering a dynamic work culture that prioritises innovation and sustainability in the construction materials sector. With a strong commitment to employee development, you will have ample opportunities for growth and advancement while working alongside a dedicated team focused on operational excellence. Located in a vibrant area, our company fosters a collaborative environment where your contributions directly impact the future of aggregates and recycling.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Accounts Senior Administrator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Heidelberg Materials UK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Heidelberg Materials UK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Accounts Senior Administrator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Heidelberg Materials UK:Your cover letter is your chance to shine! Tell us why you want to work at Heidelberg Materials UK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Heidelberg Materials UK!
How to prepare for a job interview at Heidelberg Materials UK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
