Polish Speaking Team Leader - International Transactions
Location: Chipping Sodbury
Department: Business Service Centre (BSC) – International Transactions
Language Requirement: Fluent Polish and English
Salary £32,2000 - £37,000 depending on experience
Lead a High-Performing International Transactions Team
We are looking for an experienced Polish Speaking Team Leader to join our International BSC Transactions team. This is an exciting opportunity to lead a team responsible for processing invoices, purchase requisitions, and other key business transactions across multiple Heidelberg Materials countries.
As Team Leader, you will ensure the delivery of high-quality, efficient, and timely transaction processing while supporting, coaching, and developing a team of administrators and senior administrators. You will play a key role in maintaining service excellence, driving continuous improvement, and building strong relationships with stakeholders across the business.
Key Responsibilities
- Lead, motivate, and develop a team of up to 10 employees processing high volumes of transactions.
- Ensure all activities are completed in line with established procedures, training, controls, and compliance requirements.
- Monitor performance against Service Level Agreements (SLAs) and drive a "right first time" culture.
- Support employee development through coaching, training, performance management, and regular feedback.
Transaction Processing
- Process and support the resolution of complex and non-standard transactions.
- Apply strong knowledge of systems, policies, and end-to-end processes to ensure accurate outcomes.
- Escalate and resolve issues where necessary to maintain service delivery standards.
Customer Service
- Provide professional, timely, and meaningful responses to customers, suppliers, and internal stakeholders.
- Build positive working relationships with stakeholders across Heidelberg Materials countries.
- Ensure a customer-focused approach is embedded within the team.
Problem Solving
- Investigate complex transaction issues and identify effective solutions.
- Carry out root cause analysis and provide recommendations to management.
- Support the resolution of service issues and prevent reoccurrence.
Subject Matter Expertise
- Develop and maintain expert knowledge of relevant transaction processes.
- Act as a key point of contact for process guidance and support.
- Deliver training and knowledge sharing across the wider team when required.
- Identify inefficiencies, process bottlenecks, and opportunities for improvement.
- Support and lead Continuous Improvement (CI) initiatives and projects.
- Contribute to the ongoing development of best practices and operational excellence.
About You
We're looking for someone who can combine strong leadership skills with operational excellence and stakeholder management.
- Fluent Polish and English language skills, both written and spoken.
- Previous experience leading or supervising a transactional, finance, shared services, or administrative team.
- Strong customer service and stakeholder management skills.
- Experience working within SLA-driven environments.
- Excellent problem-solving and analytical abilities.
- Ability to coach, develop, and motivate team members.
- Strong organisational skills with the ability to manage multiple priorities.
Why Join us?
At Heidelberg Materials, we don’t just offer jobs—we build careers. As a global leader in construction materials, we’re committed to innovation, sustainability, and, above all, our people.
We’re proud to be recognised as an Employer of Choice, with accreditations including:
- Armed Forces Covenant (Gold) | Disability Confident | 5% Club (Platinum) | Mates in Mind | Clear Assured | STEM Ambassador | MPQC Member
- Competitive Package: Salary, bonus incentives, generous pension, and life assurance
- Work-Life Balance: 27 days holiday (plus bank holidays), agile/flexible working, holiday purchase, and sabbatical options, Season and travel ticket loans
- Family-Friendly Policies: Enhanced support for maternity, paternity, adoption, IVF, neonatal care, and menopause
- Inclusive Culture: Paid volunteering day and active employee communities (LGBTQ+, Women in STEM, Armed Forces, and more)
- Wellbeing & Development: Employee Assistance Programme, retail discounts, and continuous learning opportunities
International Transactions Team Leader (Polish Speaking) in Chipping Sodbury employer: Heidelberg Materials UK
Heidelberg Materials UK is an exceptional employer, offering a dynamic work culture that prioritises innovation and sustainability in the construction materials sector. With a strong commitment to employee development, you will have ample opportunities for growth and advancement while working alongside a dedicated team focused on operational excellence. Located in a vibrant area, our company fosters a collaborative environment where your contributions directly impact the future of aggregates and recycling.
