Internal Sales Agent

Heidelberg Materials UK (formerly Hanson UK) is one of the UK’s largest suppliers of construction materials, employing over 4,000 people and operating around 300 manufacturing sites in the UK. We are committed to building a more sustainable future and recognise that a diverse workforce is vital to our growth and advancement. We aim to promote a culture that values openness, transparency and individual achievement.

At the centre of our actions lies the responsibility for the environment. As the front runner on the path to carbon neutrality and circular economy in the building materials industry, we are working on sustainable building materials and solutions for the future. We enable new opportunities for our customers through digitalisation.

About the Role

We are looking for a motivated and customer-focused Internal Sales Representative to join our team. In this role, you will manage a portfolio of customers within a defined geographical region, driving business growth through proactive sales activity and delivering an exceptional customer experience. You will work closely with the District Sales Manager (DSM) to ensure a joined-up commercial approach, while also supporting wider operational needs, including order management where required.

Key Responsibilities

• Sales Management
  • Proactively generate new business through structured outbound calls and targeted follow-ups.
  • Manage and grow an existing portfolio of customers, following agreed call plans and objectives.
  • Build strong relationships with key decision-makers, clearly communicating our value and unique selling points.
  • Price jobs and enquiries in line with agreed guidelines and volume targets.
  • Support market analysis activity, including customer segmentation and competitor positioning.
  • Identify opportunities to add value for customers and support their business success.
  • Handle cash sale enquiries in line with company pricing policy.
• Sales Administration
  • Respond efficiently to customer enquiries (verbal and written) in a timely manner.
  • Produce accurate quotations that meet technical requirements and customer expectations.
  • Maintain accurate records across systems and keep customers informed throughout the process.
  • Resolve customer issues professionally, escalating where necessary.
  • Liaise with internal teams regarding orders, pricing, and deliveries.
  • Process payments for cash sales.
  • Support team collaboration and contribute to a positive working environment.
• Order Management
  • Support order placement and management when required.
  • Accurately create, amend, and confirm customer orders within the SAP system.
  • Ensure all order details are complete, including customer and delivery information.
  • Work with transport and production teams to agree realistic delivery times.
• General
  • Develop strong knowledge of company products, the industry, and customer markets.
  • Build effective working relationships with customers, colleagues, and operational teams.
  • Maintain a high standard of customer service at all times.

Key Performance Indicators

• Volume and margin performance for allocated plants
• Growth in customer numbers
• Increase in value-added products (VAPs)
• Cash sale volume and margin
• Reduction in customer queries
• Number of quotations generated
• Quote turnaround time

What We’re Looking For

• Strong communication and relationship-building skills
• A proactive, sales-driven mindset
• Excellent organisational and administrative skills
• Ability to work collaboratively within a team
• Customer-focused with a commitment to service excellence
• Previous sales or customer service experience (preferred)

Why Join Us?

• Opportunity to grow within a leading organisation
• Supportive team environment
• Training and development opportunities
• Competitive salary and benefits

Rewards & Benefits

• Competitive Package: Salary, bonus incentives, generous pension, and life assurance
• Work-Life Balance: 27 days holiday (plus bank holidays), agile/flexible working, holiday purchase, and sabbatical options
• Family-Friendly Policies: Enhanced support for maternity, paternity, adoption, IVF, neonatal care, and menopause
• Inclusive Culture: Paid volunteering day and active employee communities (LGBTQ+, Women in STEM, Armed Forces, and more)
• Wellbeing & Development: Employee Assistance Programme, retail discounts, and continuous learning opportunities

At Heidelberg Materials UK (previously known as Hanson UK) we strive to create an inclusive and respectful workplace where every individual can bring their unique skills and background to contribute to the success of our business.

As part of our commitment to promoting diversity, we are actively working to encourage more individuals to consider careers within the construction industry. We believe in building a workplace that is dedicated to promoting inclusivity and diversity.

If you're interested in joining our team, we encourage you to apply, even if your experience or skill set doesn't perfectly align with the job description. Creating a candidate home page is optional, when asked, but you can use this to quickly see the progress of your application(s). You may still be the right fit for this or other roles within our company.

Heidelberg Materials is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

We understand that women may face unique challenges in their careers, and we are committed to providing a supportive environment to help you thrive. Our family-friendly policies, such as enhanced maternity and parental leave, neonatal care, and adoption support, will provide you with the flexibility and support you need to balance your personal and professional commitments.

We also offer a range of benefits, such as access to our Employee Assistance Program, trained mental health first aiders, discounted private medical benefits and much more, to ensure your wellbeing is prioritised.