Customer Accounts Senior Administrator

The Heidelberg Materials UK Shared Service Centre (SSC) works alongside the business providing administrative support functions and customer excellence. The Customer Accounts (CA) department is responsible for risk analysis and assessment of customer credit limits, collection of accounts receivable, and proactive management of all aspects of customer accounts.

Key Responsibilities

• Deliver outstanding customer service to internal and external stakeholders.
• Process all transactional activities accurately through the relevant workflow tools.
• Ensure compliance with defined processes and controls, driving efficiency and corrective actions where required.
• Take ownership of and resolve non-standard requests, complex queries, and escalations.
• Allocate cash receipts and manage customer account transactions.
• Manage and reconcile bank accounts.
• Optimise use of the YAMBS automation tool.
• Log, track, and clear invoice queries within SSC remit and support resolution across other business lines.
• Identify root causes of issues and implement process improvements.
• Support and train administrators where required.
• Work accurately within agreed SLAs on a right-first-time basis.
• Maintain high levels of integrity, confidentiality, and data accuracy.
• Ensure appropriate records are maintained to enable accurate reporting.
• Support departmental and wider SSC initiatives and personal development.
• Work collaboratively as part of a team to achieve performance targets.
• Support the Team Lead with departmental change and innovation.
• Undertake additional tasks as requested by the Team Lead or SSC senior management.

Financial & Non-Financial Accountabilities

Across the UK Customer Accounts function, you will be responsible for high-volume transactional processing requiring strong technical expertise, resolving escalated queries from administrators, and identifying root causes and implementing sustainable process improvements.

About You

• Educated to GCSE level (or equivalent).
• Strong experience in transactional finance or customer accounts.
• Confident handling escalations and complex issues.
• Highly organised with exceptional attention to detail.
• Proactive mindset with a passion for continuous improvement.
• Strong communication skills and confidence supporting and training others.
• Comfortable working in a controlled environment with SLAs and compliance requirements.

At Heidelberg Materials, we don’t just offer jobs; we build careers. As a global leader in construction materials, we’re committed to innovation, sustainability, and, above all, our people.

Rewards & Benefits

• Competitive Package: Salary, bonus incentives, generous pension, and life assurance.
• Work-Life Balance: 27 days holiday (plus bank holidays), agile/flexible working, holiday purchase, and sabbatical options.
• Family-Friendly Policies: Enhanced support for maternity, paternity, adoption, IVF, neonatal care, and menopause.
• Inclusive Culture: Paid volunteering day and active employee communities (LGBTQ+, Women in STEM, Armed Forces, and more).
• Wellbeing & Development: Employee Assistance Programme, retail discounts, and continuous learning opportunities.

At Heidelberg Materials UK, we strive to create an inclusive and respectful workplace where every individual can bring their unique skills and background to contribute to the success of our business. We understand that a diverse workforce is key to our growth and development, and we aim to foster a culture that values openness, transparency, and individual achievement.

If you're interested in joining our team, we encourage you to apply, even if your experience or skill set doesn't perfectly align with the job description. Creating a candidate home page is optional, when asked, but you can use this to quickly see the progress of your application(s). You may still be the right fit for this or other roles within our company.

Heidelberg Materials is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

We understand that women may face unique challenges in their careers, and we are committed to providing a supportive environment to help you thrive. Our family-friendly policies, such as enhanced maternity and parental leave, neonatal care, and adoption support, will provide you with the flexibility and support you need to balance your personal and professional commitments.

We also offer a range of benefits, such as access to our Employee Assistance Program, trained mental health first aiders, discounted private medical benefits and much more, to ensure your wellbeing is prioritized.