Internal Sales Team Leader in Chipping Sodbury

Heidelberg Materials UK (formerly Hanson UK) is one of the UK’s largest suppliers of construction materials, employing over 4,000 people and operating around 300 manufacturing sites in the UK. We are committed to building a more sustainable future and recognise that a diverse workforce is key to our growth and development. We aim to foster a culture that values openness, transparency and individual achievement. At the centre of our actions lies the responsibility for the environment. As the front runner on the path to carbon neutrality and circular economy in the building materials industry, we are working on sustainable building materials and solutions for the future. We enable new opportunities for our customers through digitalisation.

We are looking for a proactive and motivated Internal Sales Team Leader to join our South West Sales Hub, office based in Chipping Sodbury. This role is a fantastic opportunity for someone who is passionate about leadership, customer excellence, and driving high‐performing sales delivery within Aggregates, Asphalt, and Recycled Materials. If you’re enthusiastic about leading people, improving customer experience, and driving commercial success, we’d love to hear from you.

About the Role

As Internal Sales Team Leader, you will lead, coach, and develop the internal sales team to deliver exceptional service and strong commercial performance. You will champion proactive selling, support key customer relationships, and ensure the team works efficiently, accurately, and in alignment with the South West commercial strategy. This role plays a pivotal part in enhancing customer experience and ensuring our “Right First Time” standards are consistently achieved.

Key Responsibilities

• Lead, develop, and support the Internal Sales Team to achieve targets and provide outstanding customer service
• Set and review individual sales goals and monitor performance to ensure productivity and growth
• Drive proactive sales activity and help grow the customer base across Aggs/Asphalt/Recycled products
• Maintain strong relationships with key accounts and align activity with regional commercial priorities
• Review customer call quality and uphold high communication standards across the team
• Ensure adherence to pricing policies and accurate processing of customer orders
• Manage and standardise the service and material complaints process
• Produce sales reports and forecasts to support regional management
• Maintain forward sales programmes, sales chasing, and won/lost reporting
• Handle customer enquiries efficiently while promoting Heidelberg Materials' branded products
• Collaborate with operational, commercial, and logistics teams to enhance customer experience
• Support forecasting, ensuring accurate visibility of forward demand and distribution needs

What We’re Looking For

• Strong leadership skills with experience guiding teams in a customer‐focused environment
• Excellent communication and relationship‐building abilities
• Commercial awareness and confidence in managing sales processes, pricing, and performance
• A proactive mindset with the ability to drive continuous improvement
• Ability to work collaboratively across departments and influence positive outcomes
• Working understanding of standard software packages (Microsoft, SAP)

At Heidelberg Materials, we don’t just offer jobs—we build careers. As a global leader in construction materials, we’re committed to innovation, sustainability, and, above all, our people.

Rewards & Benefits

We’re proud to be recognised as an Employer of Choice, with accreditations including: Armed Forces Covenant (Gold), Disability Confident, 5% Club (Platinum), Mates in Mind, Clear Assured, STEM Ambassador, MPQC Member.

Competitive Package: Salary, bonus incentives, generous pension, and life assurance.

Work-Life Balance: 27 days holiday (plus...