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- Tasks: Become the go-to person for MRP enquiries and manage customer orders efficiently.
- Company: Join Hanson Quarry Products, a leader in the construction industry with a commitment to quality service.
- Benefits: Enjoy 27 days holiday, bonus incentives, and enhanced family leave options.
- Why this job: Be part of a supportive team focused on customer satisfaction and operational excellence.
- Qualifications: Minimum 3 years in customer service or operations; SAP and SyncroTess proficiency required.
- Other info: Opportunities for paid volunteering and community engagement are available.
The predicted salary is between 36000 - 60000 £ per year.
MRP Controller (JR10008373) Syston, England
Purpose of the role
To meet all customer and business requirements in the most cost-effective, professional, and timely manner whilst achieving a high level of customer service. To provide customers with a quality service for all enquiries, orders, deliveries, and associated administration in the most cost-effective way for Hanson Quarry Products. To support the internal distribution team by monitoring work, processing diversions/cancellations, and resolving issues.
Key accountabilities
- Become the point of contact for all MRP enquiries (including issues raised via DOMs, Plant supervisors, and drivers).
- Maintain all MRP data (including concrete plant inbound hours, source changes, safety stocks, etc.).
- Bridge communication between the Cement Planning team and the Concrete Readymix business line.
- Monitor the ZMARC report for overstocking or safety stock breaches.
- Identify opportunities for diversions to optimize stock management.
- Collaborate with pre-planners and allocators to prioritize loads correctly.
- Daily liaison with the allocations controller to address planning issues and suggest corrective actions.
- Monitor vehicles unable to unload full loads and ensure return amounts are processed correctly.
- Ensure handwritten tickets are processed through SAP before dispatching another order.
- Keep the ZMNRL report updated and accurate.
- Raise and process purchase orders for internal deliveries as needed.
- Perform regression testing when necessary.
Order Management
- Monitor ZMARC for orders stuck in transit and investigate anomalies.
- Process source changes promptly for accurate planning.
- Create, modify, or delete orders as required.
- Monitor email notifications for overstocking alerts.
Delivery Management
- Assist in managing late deliveries and safety stock breaches.
- Record exceptions daily, including reasons for part loads, returns, and breaches.
- Monitor SyncroTess for exceptional circumstances and resolve related issues.
- Address issues with incorrectly completed or canceled deliveries.
- Highlight early orders to pre-planners to ensure delivery windows.
- Coordinate diversions with allocators to adapt to demand changes.
General
- Coordinate with sales and operational staff across various departments.
- Ensure compliance with company policies.
- Prevent invoice and haulier queries through accurate admin processing.
- Enhance knowledge across business lines.
- Work with area teams and external departments to maintain high customer service levels.
- Monitor distribution operations and vehicle utilization.
- Resolve queries with weighbridges and plant supervisors promptly.
- Maintain good relationships with drivers and service providers.
- Handle customer complaints effectively, ensuring preventative measures.
- Demonstrate commitment to customer satisfaction.
- Understand and apply allocator planning processes and previous planning experience.
- Operate SyncroTess and SAP proficiently.
- Possess knowledge of the construction industry, products, and local/national geography.
Experience
- Minimum 3 years in customer sales, service, operations, or transport roles.
- Proficiency with SAP and SyncroTess.
What’s on Offer:
• Employer of choice: Recognitions including Armed Forces Covenant (Silver), Disability Confident, 5% Club (Platinum), and others.
• Compensation Package: Bonus incentives, pension schemes, life assurance.
• Work Life Balance: 27 days holiday (excluding bank holidays), holiday purchase, sabbatical.
• Family Friendly: Enhanced maternity, paternity, parental leave, and more.
• Social Value: Paid volunteering days, community engagement programs.
• Wellbeing: Employee Assistance Program, mental health support, discounts, and private medical cover.
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MRP Controller employer: Heidelberg Materials AG
Contact Detail:
Heidelberg Materials AG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land MRP Controller
✨Tip Number 1
Familiarise yourself with SAP and SyncroTess, as these are crucial tools for the MRP Controller role. Consider taking online courses or tutorials to enhance your proficiency, which will demonstrate your commitment and readiness for the position.
✨Tip Number 2
Network with professionals in the construction and logistics sectors. Attend industry events or join relevant online forums to connect with people who can provide insights into the role and potentially refer you to opportunities at StudySmarter.
✨Tip Number 3
Research the company’s values and recent projects. Understanding Hanson Quarry Products' operations and their approach to customer service will help you align your discussions during interviews and show that you’re genuinely interested in contributing to their success.
✨Tip Number 4
Prepare to discuss specific examples from your past experience that highlight your problem-solving skills and ability to manage customer inquiries effectively. This will showcase your capability to handle the responsibilities outlined in the job description.
We think you need these skills to ace MRP Controller
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the MRP Controller position. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Relevant Experience: Emphasise your experience in customer sales, service, operations, or transport roles, especially if you have over three years of relevant experience. Use specific examples to demonstrate your proficiency with SAP and SyncroTess.
Showcase Problem-Solving Skills: Since the role involves resolving issues and optimising stock management, include examples of how you've successfully handled similar challenges in previous positions. This will show your ability to think critically and act effectively under pressure.
Craft a Strong Cover Letter: Write a compelling cover letter that not only summarises your qualifications but also expresses your enthusiasm for the role and the company. Mention your commitment to customer satisfaction and how you can contribute to maintaining high service levels.
How to prepare for a job interview at Heidelberg Materials AG
✨Understand the Role Thoroughly
Before the interview, make sure you have a solid understanding of the MRP Controller role. Familiarise yourself with key responsibilities such as managing MRP data, liaising with various teams, and monitoring reports. This will help you answer questions confidently and demonstrate your suitability for the position.
✨Showcase Your Experience with SAP and SyncroTess
Since proficiency in SAP and SyncroTess is crucial for this role, be prepared to discuss your experience with these systems. Highlight specific examples of how you've used them in previous roles to manage orders, monitor stock levels, or resolve issues effectively.
✨Demonstrate Strong Communication Skills
As an MRP Controller, you'll need to bridge communication between different teams. During the interview, emphasise your ability to communicate clearly and effectively with various stakeholders, including sales, operations, and drivers. Share examples of how you've successfully resolved conflicts or improved collaboration in past roles.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle challenges. Think about situations where you've had to manage late deliveries, overstocking issues, or customer complaints. Prepare to explain your thought process and the actions you took to resolve these situations.
