Tennis Technical Lead - Data in London

You’ll spend the majority of the time either working remotely from home or from our London or Basingstoke office. You won’t be expected to travel often but may want or need to visit event(s) to get an in-person view of how Data generation and distribution is performing and works in our operational workflows. Approximate ratio 85% Office / Remote Work, 15% On Site / Travel.

Reporting to: Tennis Technical Manager

The Tennis Technical Team oversees all technical aspects of the department, including the planning and delivery of our technology at events, testing and roll out of new software releases and new products, and advising on hardware specifications. They also directly impact the long term product roadmaps for tennis through reporting bugs, feature requests and new ideas through to the Product and Development teams.

As Data Lead you will fit in as part of the technical pillar within Tennis. At each event there is a Technical Guarantee whose role it is to oversee our full technical delivery including the delivery of our data - this includes the hardware and software set up of Hawk-Eye’s Tennis Data Platform on site. It is this data platform that you as Data Lead will oversee and manage from event to event, ensuring we are producing data that is not only accurate but also distributed in a timely fashion to all contracted clients, meeting all quality of service requirements and service level agreements.

As part of the technical team you will also be regularly interacting with the Product team in order to report detailed findings on the Tennis Data Platform and to continuously move the product forward, ensuring that it is as easy to use as possible. You will also liaise with the Commercial team and Clients to understand all delivery requirements, new services & products requiring data feeds, and advise on the contractual commitments of Hawk-Eye’s data delivery. Equally you will play a pivotal role in educating the operations team to ensure they are best set up for success at every event.

The role is all about managing the day to day data services that we deliver across all our Tennis events that take place around the globe. In 2021 we rolled out our Tennis Data Platform which manages and produces a whole host of data feeds that are then distributed at various latencies to clients and third parties, as well as used internally to drive products. The management of this live service is essential as well as the storage of the historical data for future use. Data capture and delivery is one of the key foundational services that we provide in the tennis market requiring technical expertise, high attention to detail and well organised individuals to manage it.

Alongside the day to day management of live delivery, the Data Lead will also be driving and testing improvements while working to bring new features to the Tennis Data Platform that improve various aspects of Hawk-Eye’s overall service delivery at tennis events around the World. Equally, the Data Lead will be responsible for onboarding new clients, and supporting the testing of new feeds and features with existing clients.

Our data performance is constantly being assessed by meeting necessary contract service levels. A big part of this role will be producing and assessing data delivery reports, to provide both clients and senior tennis stakeholders with an accurate picture of our data performance from event to event, pinpointing areas of improvement and then helping to implement changes both technically and operationally to address those identified problem areas.

As well as being hands on with the data delivery and assessment, the ideal candidate for this role will also be capable of working with a team of people across operations, product and development teams, as well as clients. There will also be an expectation that this person can manage and coordinate a wider group of people through excellent communication and people management skills, in order to ensure both our live and post event data delivery is fully up to date throughout the tennis calendar year.

There is an expectation for them to have line management capabilities but it is not a requirement of this role.

Overview of Responsibilities

• Managing the data delivery schedule throughout the tennis calendar
• Day to day data configuration
• Quality control
• Report Generations (both internal and external)
• Data Delivery Assessment
• Operational Support
• Regression testing new releases of software & testing new features
• Keeping on top of data development deliverables & deadlines
• Onboarding and facilitating testing with new clients
• Reporting and Feeding back issues / improvements
• Data Storage Management
• Standardising/Aligning Old Data
• Data Access
• Managing and executing data reprocessing
• Full roadmap of the Data Delivery Platform

What we need from you

• University Degree or equivalent;
• Experience of working across a global business within a multicultural working environment;
• Experience introducing and executing new processes across a team;
• Excellent communication;
• Attention to detail;
• Proactive, organised, efficient with time, diligent, able to prioritise and be self-sufficient;
• A good understanding of the global tennis events framework;
• Willingness to learn about cloud-based architectures;
• Ability to be flexible with working hours;
• Have an interest in statistics;
• Some knowledge of programming languages
• Data Analytics Experience

Not necessary but advantageous:

• Experience using data and analytics tools such as Datadog and Splunk

We are…

• Brave: The Data Lead demonstrates courage by proactively facilitating collaboration between teams and stakeholders with diverse objectives, confidently navigating differences to achieve alignment and progress in problem-solving initiatives.
• Owners: Taking full ownership of their role, the Data Lead ensures the successful implementation of creative and operational strategies, driving excellence in processes and operations to meet the department's goals effectively.
• Inclusive: The Data Lead promotes an inclusive environment by actively fostering collaboration and open dialogue within the team, ensuring diverse perspectives are considered in communication, influence, and collaboration efforts to achieve shared objectives.

Equal Opportunity Employer

Hawk-Eye is committed to fostering an inclusive and diverse workplace. We ensure all employees are treated fairly, regardless of gender, marital status, race, nationality, religion, age, disability, or union membership status. We value diversity and strive to create an environment where everyone can reach their full potential.

Apply Today! This is a fantastic opportunity to join Hawk-Eye Innovations and make a significant impact in sports technology. If you're looking for a role where you can solve real-world problems at scale, we’d love to hear from you!