At a Glance
- Tasks: Lead operations for tennis events, ensuring smooth delivery and strategic growth.
- Company: Join Hawk-Eye Innovations, a leader in sports technology.
- Benefits: Competitive salary, flexible working, and opportunities for professional development.
- Other info: Inclusive workplace with a focus on diversity and employee growth.
- Why this job: Make a real impact in the exciting world of sports technology.
- Qualifications: Experience in operational leadership and strong team management skills.
The predicted salary is between 40090 - 57290 £ per year.
Location: UK Based - Approximately 90% Office/Remote, 10% on-site
Contract: Permanent, Full Time
Salary: £40,090-£57,290 depending on experience
Why Hawk-Eye & Why Tennis?
Join us at Hawk-Eye and be part of an exhilarating journey through the world of sports events. Our operations teams play a crucial role in delivering high-quality experiences at major sporting events worldwide.
- Technical: Testing, improving and stress testing our systems to enhance the performance of our delivery across the tours.
- Creative: Working closely with TV directors and external broadcasters to provide statistics and storytelling of insights across tennis matches during live broadcasts.
- Operations: Reviewing, improving and strategising how we improve the efficiency of delivery across the globe.
- Projects: On-site management of our service delivery across the globe.
- Broadcast Production: Rigging and directing live TV broadcasts across the Masters 1000s ATP tour.
Specific Job Overview
This critical role sits within the Tennis Management Team, maintaining a strong focus on people, scalable growth, and operational excellence to drive and execute our overarching departmental strategy and deliver on our mission of bringing innovations to every court.
Responsibilities
- Provide strategic leadership of the operations team with a sharp focus on resourcing and successful event delivery.
- Take ownership of the overarching staffing processes, communication, and scheduling framework for tennis.
- Play a key role in shaping the strategic direction of the department, providing high-level input and overseeing the execution of business growth strategies.
- Maintain a long-lens view (12+ months ahead) on global resources, forecasting initial scheduling and resourcing decisions.
- Champion the people within the Tennis department, ensuring they feel valued while generating a positive, healthy culture throughout the team.
- Act as a senior point of escalation for operational matters, providing leadership and mentorship to guide others through complex challenges.
- Oversee the strategic planning and resourcing for tennis events, establishing robust operational teams for handover to Project Managers.
- Drive cost and process optimisation by challenging existing models and operational norms.
- Collaborate directly with the Programme Manager on new product rollouts to forecast future resources, engaging multiple pillars to fully understand the future tennis landscape.
- Partner strategically with the Training and Development Manager to drive the progression of staff through established pathways.
- Co-lead weekly Operations stand-ups alongside the GM to keep all delivery pillars perfectly aligned.
Expectations
- Serve as the central operational leader for the department, bringing a sharp focus to resource management and successful event delivery.
- Cultivate strategic synergy between the Operations and Projects teams, ensuring comprehensive alignment between resourcing frameworks and on-the-ground project deliverables.
- Create a clean, scalable, and repeatable operational blueprint that can support rapid business growth and expansion across new tours or regions.
- Ensure a sustainable working model for the team, balancing working commitments to drive operator experience and long-term staff retention.
- Identify ways to increase profit and event-level financial efficiencies by thinking outside the box, challenging existing models, and reducing costs over long-term contracts.
- Keep the long-term vision in mind when iteratively updating, refreshing, and building out processes that pinpoint and improve department procedures.
Skills, Knowledge and Expertise
- Proven experience in senior operational leadership, with a strong ability to fill a critical leadership layer to line manage, mentor, and build high-performing teams.
- Exceptional conflict resolution skills, with the resilience to act as a definitive point of escalation for complex resourcing disputes.
- Strategic forecasting mindset with the ability to look 12+ months ahead to plan capacity, forecast resource needs, and identify future skill gaps.
- Strong commercial awareness, with a track record of driving financial efficiency and optimising P&L impact at the event level.
- Forward-thinking ability to challenge the status quo and design creative logistical solutions, such as implementing permanent infrastructure strategies to optimise operational delivery.
- Outstanding cross-functional communication, adept at seamlessly linking technical product rollouts to tangible operational and training delivery.
- Excellent organisational skills, balancing day-to-day oversight with continuous process improvement and long-term strategic vision.
Equal Opportunity Employer
Hawk-Eye is committed to fostering an inclusive and diverse workplace. We ensure all employees are treated fairly, regardless of gender, marital status, race, nationality, religion, age, disability, or union membership status. We value diversity and strive to create an environment where everyone can reach their full potential.
Apply Today! This is a fantastic opportunity to join Hawk-Eye Innovations and make a significant impact in sports technology. If you're looking for a role where you can solve real-world problems at scale, we’d love to hear from you!
Operations Manager - Tennis in Basingstoke employer: HEI
Hawk-Eye Innovations is an exceptional employer for Computer Vision Engineers, offering a dynamic hybrid working environment in Budapest that fosters collaboration and innovation. With a strong emphasis on continuous learning and professional growth, employees are encouraged to take ownership of their projects while enjoying exclusive perks such as access to sporting events and comprehensive wellness benefits. Join a passionate team dedicated to developing cutting-edge technology that shapes the future of elite sports.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager - Tennis in Basingstoke
✨Get Involved in Local Sports Communities
Dive into your local sports scene! Attend community games, coaching sessions, and meet-ups. Building relationships with coaches and team managers can help you uncover job opportunities before they even hit the job boards.
✨Leverage Internships and Volunteering
Even though you’re after a full-time role, don’t underestimate internships or volunteering in sports organisations. These positions not only give you hands-on experience but can also lead to permanent openings. Plus, it’s a fantastic way to make your face known in the industry!
✨Visit Sports Job Fairs
Keep an eye out for sports job fairs and career expos specific to the recreation management field. These events are goldmines for meeting hiring managers from organisations like HEI. Bring your A-game and be ready to chat about how you can contribute to their team!
✨Apply Through Our Website
Don't forget to check out openings on our site! Our listings will often include positions at excellent organisations in sports recreation management, including HEI. Applying directly through our platform increases your chances of getting noticed by recruiters. Let's get you that dream job!
We think you need these skills to ace Operations Manager - Tennis in Basingstoke
Some tips for your application 🫡
Show Off Your Passion for Sports:In your cover letter, let your enthusiasm for sports and recreation shine through! We want to see your genuine interest in the industry and how it's shaped your career choices. Sharing specific experiences, like managing a team or organising an event, can really make you stand out.
Highlight Relevant Experience:When crafting your CV, focus on any relevant internships, volunteer work, or part-time jobs related to sports and recreation management. Make sure to quantify your achievements – did you increase team participation by a certain percentage or successfully lead a project? Numbers speak volumes!
Tailor Your CV for Sports Management:Use a CV format that emphasises your skills in leadership, teamwork, and event coordination. Don’t forget to include specific training or certifications that relate to sports management, as these can set you apart from other applicants. We love seeing candidates with relevant qualifications!
Express Your Long-Term Goals:In your application, we want to see your career aspirations in sports management. Don’t hesitate to include how you envision your future in this industry and how joining HEI aligns with those goals. We’re looking for candidates who are not just a perfect fit for the role but are also excited about growing with us!
How to prepare for a job interview at HEI
✨Highlight Your Passion for Sports
When chatting with HEI, make sure to express your genuine love for sports and recreation. Share experiences that showcase your passion, whether it's managing a local sports team, organising events, or simply being an active participant in various activities. This helps them see you're not just a fit on paper, but also someone who truly cares about the field.
✨Showcase Your Management Skills
This role is all about managing resources and people, so be ready to discuss your leadership and organisational skills. Prepare some examples from your past experiences where you've successfully led a team or managed a project, particularly in a sports or recreation setting. Use the STAR (Situation, Task, Action, Result) technique to make your answers concise and impactful.
✨Be Prepared for Scenario-Based Questions
Expect case studies or scenario-based questions that assess your problem-solving and decision-making skills. You might be asked how you would handle a tricky situation, such as resolving a conflict between team members or managing a crisis during a major event. Think through these scenarios and practice how you’d articulate your thought process and solutions.
✨Demonstrate Enthusiasm for Team Collaboration
In the sports and recreation management field, teamwork is essential. During the interview, be prepared to discuss how you work within a team and foster a collaborative environment. Share success stories where teamwork led to a positive outcome, emphasising how you built relationships and encouraged participation among team members to achieve a common goal.
