At a Glance
- Tasks: Welcome guests and create memorable experiences at our award-winning Experiential Centre.
- Company: Join Hegen, a top innovator in mother and baby products, making a real impact.
- Benefits: Gain valuable experience in hospitality and customer service while working in a dynamic environment.
- Other info: This is a 6-month maternity cover role with immediate start preferred.
- Why this job: Be the face of Hegen and help mothers on their parenting journey with meaningful interactions.
- Qualifications: Diploma or degree in relevant fields; hospitality experience is a plus.
The predicted salary is between 30000 - 40000 £ per year.
At Hegen, we redefine the parenting experience with award-winning innovations tailored for mothers and their little ones. As a trusted brand in mother and baby products, our mission is to empower mothers in their breastfeeding journey and ease the transition into parenthood through meaningful products and services. Recognized as one of Singapore’s top 10 fastest growing companies, Hegen takes pride in creating practical solutions that combine thoughtful designs with functionality and sustainability for time-strapped parents.
The Hospitality & Guest Experience Associate will report to the Head of People & Workplace Experience, with the Deputy Head of Workplace Experience overseeing day-to-day operations and guidance. As the face of Hegen’s award-winning Experiential Centre, you will ensure that every guest interaction reflects our commitment to quality and excellence.
In this role, you will embody Hegen’s values, ensuring that every guest feels welcomed, prioritised, and engaged. Your professionalism, initiative, and ability to anticipate guest needs will be instrumental in delivering a seamless and elevated experience.
In addition to overseeing front-of-house operations, you will also take ownership of sales performance and inventory management within the Experiential Centre, ensuring both operational excellence and commercial effectiveness. This is a 6-month maternity cover position, with candidates who are able to commence immediately preferred.
Responsibilities:- You will oversee the daily Front of House operations, including welcoming guests upon arrival and providing a warm, engaging introduction to the Experiential Centre.
- You will manage the front desk and serve as the primary point of contact for all visitors, addressing enquiries and guiding guests through Hegen’s product offerings.
- You will support and drive in-centre sales by engaging customers, understanding their needs, and recommending suitable products.
- You will be responsible for inventory management, including monitoring stock levels, coordinating replenishment, and ensuring accuracy in stock tracking.
- You will maintain the overall upkeep and organisation of the Experiential Centre, ensuring that the space remains clean, well-presented, and inviting at all times.
- You will manage guest interactions, including addressing feedback, questions, or concerns in a timely and professional manner.
- You will support the execution of events and workshops hosted at the Experiential Centre, ensuring smooth on-site coordination and a seamless experience for all participants.
- You will gather and consolidate guest feedback, providing insights to the management team to support continuous improvement of service standards and operational processes.
- Diploma and/or Degree in retail management, hospitality, business management, marketing or related discipline.
- Relevant experience in hospitality, retail, customer-facing role is advantageous.
- Strong organisational and problem-solving skills, with a keen eye for detail.
- Demonstrated ability to support sales and manage operational responsibilities, including inventory.
- Positive, proactive team player with a strong sense of ownership.
- Excellent communication and interpersonal skills.
- Mandarin-speaking ability is required due to the nature of business operations and client interactions.
- Fast learner who is comfortable with technology and systems.
- Able to multitask effectively and perform well in a fast-paced environment.
- Demonstrated ability to thrive in an agile and entrepreneurial setting.
- Strong sense of aesthetics and presentation will be beneficial.
Hegen is an equal opportunity employer and is committed to building an inclusive and diverse workforce. All employment decisions are based on merit, qualifications, and business needs. By submitting your application, you consent to the collection, use and disclosure of your personal data for recruitment and employment-related purposes in accordance with applicable data protection laws.
At Hegen, we are passionate about fostering a purpose-driven, inclusive and collaborative work environment where every team member can thrive. We are committed to supporting personal growth and offering opportunities for career development at every stage of your journey. Join us in realising our bold vision of impacting 100 million mothers worldwide through innovation, compassion, and excellence. If you are inspired to make a difference and grow with a dynamic team, apply now and embark on an exciting journey with Hegen.
Hospitality & Guest Experience Associate (Maternity Cover, 6 Months) in London employer: Hegen Pte. Ltd.
At Hegen, we pride ourselves on being a leading employer in Singapore, offering a vibrant and inclusive work culture that empowers our team members to thrive. As a Hospitality & Guest Experience Associate, you will enjoy opportunities for personal growth and career development while contributing to our mission of supporting mothers through innovative products. With a focus on teamwork and excellence, Hegen provides a dynamic environment where your contributions are valued, and every day brings the chance to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality & Guest Experience Associate (Maternity Cover, 6 Months) in London
✨Tip Number 1
Get to know Hegen inside out! Familiarise yourself with their products and values. When you walk into that interview, you want to show that you’re not just another candidate but someone who truly understands and resonates with their mission.
✨Tip Number 2
Practice your people skills! As a Hospitality & Guest Experience Associate, you'll be the face of Hegen. Role-play with friends or family to nail down how you’d handle different guest interactions. The more comfortable you are, the better you'll shine in front of the interviewers.
✨Tip Number 3
Show off your sales savvy! Think of examples from your past experiences where you’ve successfully engaged customers or boosted sales. Be ready to share these stories during your interview to demonstrate your ability to drive performance at the Experiential Centre.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Hegen team. Let’s make this happen together!
We think you need these skills to ace Hospitality & Guest Experience Associate (Maternity Cover, 6 Months) in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about creating memorable experiences for our guests and how you align with Hegen's mission.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience in hospitality or customer service. We love seeing how your skills can contribute to our team, so don’t hold back on showcasing your strengths!
Be Personable:In your cover letter, adopt a friendly tone that reflects your personality. We’re looking for someone who can connect with our guests, so let us know how you would engage with them in a warm and welcoming way.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Hegen.
How to prepare for a job interview at Hegen Pte. Ltd.
✨Know the Brand Inside Out
Before your interview, dive deep into Hegen's mission and values. Familiarise yourself with their products and innovations, especially those that empower mothers. This knowledge will not only impress your interviewers but also help you articulate how you can contribute to their vision.
✨Showcase Your Customer Service Skills
As a Hospitality & Guest Experience Associate, your ability to engage with guests is crucial. Prepare examples from your past experiences where you went above and beyond for customers. Highlight your problem-solving skills and how you handled challenging situations to ensure a positive experience.
✨Demonstrate Your Sales Acumen
Since you'll be supporting in-centre sales, think of ways you've successfully driven sales in previous roles. Be ready to discuss strategies you used to understand customer needs and convert inquiries into sales. This will show your potential to contribute to Hegen's commercial effectiveness.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to manage guest interactions and operational responsibilities. Practice responses to questions like how you'd handle a dissatisfied guest or how you'd ensure the Experiential Centre remains inviting. This will demonstrate your readiness for the fast-paced environment.
