At a Glance
- Tasks: Lead the Front of House operations and create memorable guest experiences.
- Company: Join Hegen, a leader in mother and baby products with a focus on quality.
- Benefits: Gain valuable experience in a dynamic environment with a supportive team.
- Other info: Maternity cover role for 6-8 months with immediate start preferred.
- Why this job: Be the face of an award-winning centre and make a real impact on customer satisfaction.
- Qualifications: 3 years in hospitality or retail, strong communication skills, and Mandarin-speaking required.
The predicted salary is between 30000 - 40000 € per year.
At Hegen, we provide mother and baby products. The Front of House Manager will report to the Head of People & Workplace Experience, with the Deputy Head of Workplace Experience overseeing day‑to‑day operations and guidance. As the face of Hegen’s award‑winning Experiential Centre, you will ensure that every guest interaction reflects our commitment to quality and excellence. In this role, you will embody Hegen’s values, ensuring that every guest feels welcomed, prioritised, and engaged. Your professionalism, initiative, and ability to anticipate guest needs will be instrumental in delivering a seamless and elevated experience. In addition to overseeing front‑of‑house operations, you will also take ownership of sales performance and inventory management within the Experiential Centre, ensuring both operational excellence and commercial effectiveness. This is a maternity cover role (8 months), with candidates who are able to commence immediately preferred.
Responsibilities
- You will oversee the daily Front of House operations, including welcoming guests upon arrival and providing a warm, engaging introduction to the Experiential Centre.
- Your professional and personable approach will set the tone for a positive and memorable experience.
- You will manage the front desk and serve as the primary point of contact for all visitors, addressing enquiries and guiding guests through Hegen’s product offerings.
- You are expected to maintain a strong understanding of our products and services in order to communicate confidently and effectively.
- You will support and drive in‑centre sales by engaging customers, understanding their needs, and recommending suitable products.
- You will contribute to overall sales performance by converting walk‑in traffic into meaningful customer experiences and purchases.
- You will be responsible for inventory management, including monitoring stock levels, coordinating replenishment, and ensuring accuracy in stock tracking.
- You will also ensure that all product displays are well‑stocked, visually appealing, and aligned with brand standards.
- You will maintain the overall upkeep and organisation of the Experiential Centre, ensuring that the space remains clean, well‑presented, and inviting at all times.
- This includes working closely with team members to ensure that displays, materials, and fixtures are current and in optimal condition.
- You will manage guest interactions, including addressing feedback, questions, or concerns in a timely and professional manner.
- Your ability to listen actively and respond thoughtfully will be key in upholding a high standard of customer satisfaction.
- You will support the execution of events and workshops hosted at the Experiential Centre, ensuring smooth on‑site coordination and a seamless experience for all participants.
- You will gather and consolidate guest feedback, providing insights to the management team to support continuous improvement of service standards and operational processes.
Requirements
- At least 3 years of relevant experience in hospitality, retail, facilities, or office management roles, preferably within a customer‑facing environment.
- Strong organisational and problem‑solving skills, with a keen eye for detail.
- Demonstrated ability to support sales and manage operational responsibilities, including inventory.
- Positive, proactive team player with a strong sense of ownership.
- Excellent communication and interpersonal skills.
- Mandarin‑speaking ability is required due to the nature of business operations and client interactions.
- Fast learner who is comfortable with technology and systems.
- Able to multitask effectively and perform well in a fast‑paced environment.
- Demonstrated ability to thrive in an agile and entrepreneurial setting.
- Strong sense of aesthetics and presentation will be beneficial.
Equal Opportunity & Data Protection Statement
Hegen is an equal opportunity employer and is committed to building an inclusive and diverse workforce. All employment decisions are based on merit, qualifications, and business needs. By submitting your application, you consent to the collection, use and disclosure of your personal data for recruitment and employment‑related purposes in accordance with applicable data protection laws.
Front of House Manager (Maternity Cover, 6-8 Months) in London employer: Hegen Pte. Ltd.
At Hegen, we pride ourselves on fostering a vibrant and inclusive work culture that prioritises employee growth and development. As a Front of House Manager, you will be part of a dynamic team dedicated to delivering exceptional customer experiences in our award-winning Experiential Centre, located in a welcoming environment that encourages creativity and collaboration. With competitive benefits and a commitment to excellence, Hegen is an excellent employer for those seeking meaningful and rewarding employment in the mother and baby product industry.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Manager (Maternity Cover, 6-8 Months) in London
✨Tip Number 1
Get to know the company inside out! Research Hegen's products and values so you can chat confidently about them during your interview. This shows you're genuinely interested and ready to embody their commitment to quality.
✨Tip Number 2
Practice your people skills! As a Front of House Manager, you'll be the face of Hegen. Role-play common guest interactions with a friend to nail down your warm and engaging approach. The more comfortable you are, the better you'll connect with guests.
✨Tip Number 3
Show off your organisational skills! Be prepared to discuss how you've managed inventory or sales in past roles. Bring examples of how you’ve kept things running smoothly, as this will highlight your ability to handle the operational side of the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to jump into the fast-paced environment at Hegen.
We think you need these skills to ace Front of House Manager (Maternity Cover, 6-8 Months) in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you embody Hegen’s values. A warm and engaging tone can make a big difference.
Tailor Your Experience:Make sure to highlight your relevant experience in hospitality or customer-facing roles. We’re looking for someone who can manage front-of-house operations smoothly, so share specific examples of how you've done this in the past!
Be Detail-Oriented:Pay attention to the details in your application. From spelling and grammar to ensuring you’ve addressed all the key responsibilities mentioned in the job description, a polished application shows us you care about quality and excellence.
Apply Through Our Website:We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Hegen Pte. Ltd.
✨Know the Company Inside Out
Before your interview, take some time to research Hegen and its products. Understand their values and mission, especially how they relate to mother and baby products. This will help you align your answers with what they stand for and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
As a Front of House Manager, your ability to engage with guests is crucial. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your problem-solving skills and how you’ve handled challenging situations to ensure a positive experience.
✨Demonstrate Your Sales Acumen
Since this role involves driving sales, be ready to discuss your previous successes in sales performance. Think of specific instances where you converted walk-ins into sales or improved inventory management. This will illustrate your capability to contribute to Hegen's commercial effectiveness.
✨Practice Active Listening
During the interview, practice active listening. This means not just hearing but understanding the questions being asked. Respond thoughtfully and ask clarifying questions if needed. This skill is essential for managing guest interactions and will reflect your professionalism.
