At a Glance
- Tasks: Create amazing customer experiences and build lasting relationships with parents.
- Company: Join Hegen, a top innovator in mother and baby products.
- Benefits: Inclusive culture, career growth opportunities, and a chance to make a real impact.
- Other info: Fast-paced environment with opportunities for personal and professional development.
- Why this job: Be the voice of customers and help shape their parenting journeys.
- Qualifications: Diploma or degree, strong communication skills, and a passion for customer service.
The predicted salary is between 30000 - 40000 € per year.
At Hegen, we redefine the parenting experience with award-winning innovations tailored for mothers and their little ones. As a trusted brand in mother and baby products, our mission is to empower mothers in their breastfeeding journey and to ease the transition into parenthood through meaningful products and services. Recognized as one of Singapore’s top 10 fastest growing companies, Hegen takes pride in creating practical solutions that combine thoughtful design, functionality, and sustainability for time‑strained parents.
About the Role
We are seeking an experienced and passionate Customer Success Associate to join us in establishing legacy touchpoints with customers and advancing Hegen’s mission. You will play a vital role in creating and nurturing customer experience, building meaningful relationships with lasting outcomes. As a go-to technical expert for Hegen’s products, you will communicate thoughtful solutions and work with cross‑functional teams to design the best possible outcome. Join us in shaping the journeys of parents and contributing to their success stories!
Responsibilities
- Design and manage the end‑to‑end customer experience process from pre‑sales to post‑service.
- Deliver exceptional service to all customers throughout the customer journey with the aim of driving customer satisfaction and inspiring customer loyalty.
- Perform daily administrative support by maintaining a record of issues faced by customers and resolve them by identifying and escalating the issues appropriately.
- Craft well‑deliberated and thoughtful responses to address customer concerns and issues.
- Pre‑empt and correct any issues that could affect customer satisfaction or retention.
- Be the voice of customer internally to influence better business decisions.
- Work closely with the quality team to translate customer issues into product improvements.
- Partner with community engagement team to build strong relationships with customers and drive brand advocacy.
- Conduct product training for customers and corporate partners via physical or virtual sessions.
Requirements
- Diploma or Bachelor’s degree in any discipline.
- Strong interest in customer operations within a retail, consumer goods or customer‑centric environment.
- Proficiency in at least two languages, including English, both written and spoken, is required.
- Prior experience using Hegen products and/or services will be an added advantage.
- Ability to understand the customer journey and empathise with customers across multiple touchpoints.
- Strong interpersonal and communication skills, with the ability to build meaningful relationships with individuals from diverse backgrounds.
- Customer‑focused, patient, and an attentive listener with a service‑oriented mindset.
- Demonstrated problem‑solving and critical thinking abilities, with a proactive approach to resolving customer concerns.
- Fast learner who is adaptable, resilient, and able to thrive in a dynamic, fast‑paced environment.
- Previous experience in a start‑up or high‑growth environment will be advantageous.
- Comfortable with data management, reporting, and digital tools such as Zendesk, Microsoft Office Suite, and Zoom.
- Able to work onsite from Monday to Friday, 9:00 AM to 6:00 PM, as well as two Saturdays per month.
Equal Opportunity & Data Protection Statement
Hegen is an equal opportunity employer and is committed to building an inclusive and diverse workforce. All employment decisions are based on merit, qualifications, and business needs. By submitting your application, you consent to the collection, use and disclosure of your personal data for recruitment and employment‑related purposes in accordance with applicable data protection laws.
Join Us
At Hegen, we are passionate about fostering a purpose‑driven, inclusive and collaborative work environment where every team member can thrive. We are committed to supporting personal growth and offering opportunities for career development at every stage of your journey. Join us in realising our bold vision of impacting 100 million mothers worldwide through innovation, compassion, and excellence. If you are inspired to make a difference and grow with a dynamic team, apply now and embark on an exciting journey with Hegen.
Customer Success Associate in London employer: Hegen Pte. Ltd.
At Hegen, we pride ourselves on being a leading employer that champions innovation and inclusivity in the parenting sector. Our collaborative work culture fosters personal growth and career development, empowering employees to make a meaningful impact on the lives of mothers and their little ones. With a commitment to sustainability and customer satisfaction, Hegen offers a dynamic environment where passionate individuals can thrive and contribute to our mission of transforming the parenting experience.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Associate in London
✨Tip Number 1
Get to know Hegen inside out! Familiarise yourself with their products and mission. This way, when you chat with them, you can show genuine enthusiasm and understanding of how you can contribute to their customer success goals.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and insights into the company culture. This can give you a leg up in your interviews and help you tailor your approach.
✨Tip Number 3
Practice your communication skills! As a Customer Success Associate, you'll need to be a great listener and communicator. Role-play common customer scenarios with friends or family to build your confidence and refine your responses.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Hegen team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer Success Associate in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer success shine through! We want to see how much you care about making a difference in the lives of parents and their little ones.
Tailor Your Responses:Make sure to customise your application to reflect the specific skills and experiences that align with the role. Highlight any relevant experience in customer operations or using Hegen products to show us you're the perfect fit!
Be Clear and Concise:Keep your writing straightforward and to the point. We appreciate well-structured applications that clearly communicate your thoughts and ideas without unnecessary fluff.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Hegen.
How to prepare for a job interview at Hegen Pte. Ltd.
✨Know the Product Inside Out
Before your interview, make sure you’re familiar with Hegen’s products and their unique features. Understanding how these products empower mothers will help you articulate your passion for customer success and demonstrate your ability to connect with customers on a deeper level.
✨Showcase Your Customer-Centric Mindset
Prepare examples from your past experiences where you’ve gone above and beyond for customers. Highlight your problem-solving skills and how you’ve turned challenges into positive outcomes. This will show that you truly understand the importance of customer satisfaction and loyalty.
✨Practice Active Listening
During the interview, be sure to listen carefully to the questions being asked. Respond thoughtfully and ask clarifying questions if needed. This not only demonstrates your communication skills but also shows that you value the interviewer’s insights, which is crucial for a role focused on building relationships.
✨Emphasise Your Adaptability
Given that Hegen is a fast-growing company, it’s important to convey your ability to thrive in dynamic environments. Share instances where you’ve successfully adapted to change or learned new tools quickly, as this will reassure them that you can handle the pace and demands of the role.
