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- Tasks: Create memorable experiences for guests and manage night operations with a warm touch.
- Company: Join Heeton Concept, a fast-growing hotel operator with a welcoming culture.
- Benefits: Enjoy exclusive rewards, flexible leave, and discounts at our hotels.
- Other info: Excellent training and career growth opportunities await you!
- Why this job: Be the friendly face that makes guests feel at home while developing your career.
- Qualifications: Positive attitude, great communication skills, and a commitment to customer service.
The predicted salary is between 24000 - 30000 £ per year.
When guests enter one of our hotels, they walk into a genuinely memorable experience. As a Nights Guest Services Supervisor, you will be the person they rely on to handle transactions, offer local insights, and anticipate every detail of a friction-free experience, while also creating a warm atmosphere that makes our guests feel at home in any location.
This is a multi-site role for Heeton Concept Aparthotel Edinburgh Queen Street and Stewart Aparthotel by Heeton Concept. Located less than a two-minute walk from each other, these hotels offer our guests a home away from home.
Your day-to-day:
- Be the warm welcome that kicks off a memorable guest experience.
- Manage administrative duties diligently, such as night audit and banking reconciliations.
- Take and manage guest bookings, up-selling opportunities, and inform them about ways to improve their stay.
- Handle cash and credit transactions.
- Ensure the highest safety and compliance standards are upheld through the night shift.
- Stay one step ahead of guests' needs, record and act on their preferences, and handle their messages, requests, questions, and concerns.
- Be a trusted contact for all guests, assisting with anything from bill issues to local knowledge, and loop in management when necessary.
- Report all incidents and wear any protective gear needed, following safety procedures.
- Take pride in your appearance and act as a brand ambassador.
- Always know what events and activities are on the day's schedule.
- Assist with other ad-hoc duties when colleagues need help.
A Nights Guest Services Supervisor always works on behalf of our Guests and other Team Members; to successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Positive attitude.
- Good communication skills.
- Committed to delivering high levels of customer service.
- Excellent grooming standards.
- Ability to work independently or in teams.
- Flexible and reliable.
Why you should apply:
- Exclusive access to the employee recognition & reward scheme - Heeton Rewards.
- Service-based annual leave (increasing up to a maximum of 5 extra days).
- Employee & Friends/Family discounted rates at Heeton-operated hotels.
- Referral scheme.
- Life Assurance, Income Protection, and Employee Assistance schemes.
- Numerous voluntary benefits, including a buy holiday scheme, Childcare, Cycle to Work, Medicash Health Plan, and many more.
- Heeton is an expanding company which offers excellent career, training, and development opportunities.
- Fantastic career potential with one of the UK's fast-growing hotel operators.
- Retention bonus on completion of 3 and 6 months of service.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates for the recruitment process.
Nights Guest Services Supervisor employer: Heeton UK
Contact Detail:
Heeton UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Nights Guest Services Supervisor
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with guests and what values they promote. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle guest complaints or requests. Role-playing these situations can help you feel more confident and prepared to impress during the interview.
✨Tip Number 3
Don’t forget to highlight your soft skills! As a Nights Guest Services Supervisor, being approachable and having excellent communication skills are key. Share examples from your past experiences that showcase these abilities.
✨Tip Number 4
Apply through our website for the best chance at landing the job! We love seeing candidates who take the initiative to connect directly with us. Plus, it shows you're genuinely interested in joining our team!
We think you need these skills to ace Nights Guest Services Supervisor
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and how you create memorable experiences for guests.
Tailor Your Application: Make sure to tailor your application to the Nights Guest Services Supervisor role. Highlight your relevant experience and skills, especially those that align with creating a warm atmosphere and delivering high levels of customer service.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Heeton UK
✨Know the Company Inside Out
Before your interview, take some time to research Heeton Concept and their hotels. Understand their values, mission, and what makes them unique in the hospitality industry. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Nights Guest Services Supervisor, you'll need to demonstrate excellent customer service skills. Prepare examples from your past experiences where you've gone above and beyond for guests. Highlight your ability to handle difficult situations with a positive attitude and how you create memorable experiences.
✨Be Ready for Scenario Questions
Expect scenario-based questions during your interview. Think about how you would handle specific situations, like a guest complaint or a last-minute booking. Practising these scenarios can help you articulate your thought process and decision-making skills effectively.
✨Dress to Impress
First impressions matter, especially in the hospitality industry. Make sure to dress smartly and maintain excellent grooming standards for your interview. This not only reflects your professionalism but also shows that you understand the importance of being a brand ambassador for Heeton.