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- Tasks: Create memorable experiences for guests by managing requests and maintaining a welcoming atmosphere.
- Company: Join a fast-growing hotel operator with a focus on customer service.
- Benefits: Enjoy exclusive rewards, flexible leave, and discounted rates at our hotels.
- Why this job: Be part of a dynamic team that values your contribution and offers career growth.
- Qualifications: Positive attitude, good communication skills, and a commitment to excellent customer service.
- Other info: Great training opportunities and a supportive work environment await you.
The predicted salary is between 20000 - 30000 £ per year.
When guests enter one of our hotels, they walk into a genuinely memorable experience. As a Guest Services Assistant, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction‑free experience. You’ll also create a warm atmosphere that makes our guests feel at home in any location.
What will you be doing?
- Cleaning public areas/meeting rooms, cleaning guest rooms and replenishing amenities to deliver an excellent Guest and Member experience.
- Managing guest requests; specifically, you will be responsible for performing the following tasks to the highest standards.
- Create an atmosphere where the guests feel welcome.
- Check in guests smoothly taking their IDs and handing out room keys.
- Stay one step ahead of guests' needs and ensure these are met.
- Vacuum rooms and corridors and undertake regular deep cleaning tasks.
- Deliver items to the rooms.
- Report any missing or damaged items to the reception team and own the responsibility to ensure that the items are replaced or repaired to create an uninterrupted or impaired stay for the Guest.
- Be environmentally aware.
- Dispose of waste accordingly.
- Clean public areas, meeting rooms/suites and bathroom.
- Manage guest requests in a timely and efficient manner.
- Comply with hotel security, fire regulations and all health and safety legislation.
- Carry out lost property procedures.
- Handle complaints and special requests to achieve complete guest satisfaction.
- Assist other departments wherever necessary and maintain good working relationships.
Skills
- Positive attitude
- Good communication skills
- Committed to delivering high levels of customer service
- Excellent grooming standards
- Ability to work on their own or in teams
- Flexible and reliable
Why you should apply
- Exclusive access to the employee recognition & reward scheme - Heeton Rewards
- Service‑based annual leave (increasing up to a maximum of 5 extra days)
- Employee & Friends/Family discounted rates at Heeton‑operated hotels
- Referral scheme
- Life Assurance, Income Protection and Employee Assistance schemes
- Numerous voluntary benefits, including buy holiday scheme, Cycle to Work, Medicash Health Plan and many more
- Heeton is an expanding company which offers excellent career, training and development opportunities
- Fantastic career potential with one of the UK's fast‑growing hotel operators
- Retention bonus on completion of 3 and 6‑month service
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates for the recruitment process.
Night Guest Service Assistant employer: Heeton UK
Contact Detail:
Heeton UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Guest Service Assistant
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the services, amenities, and local attractions. This way, when you chat with guests, you can offer them personalised recommendations that make their stay unforgettable.
✨Tip Number 2
Practice your communication skills! Whether it’s a warm greeting or handling a complaint, being able to express yourself clearly and positively is key. Role-play with friends or family to build your confidence.
✨Tip Number 3
Show off your flexibility! Be ready to adapt to different situations and guest needs. Highlighting your ability to think on your feet during interviews will show employers you’re the perfect fit for their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Night Guest Service Assistant
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and how you create a warm atmosphere for guests.
Tailor Your Application: Make sure to tailor your application to the Night Guest Service Assistant role. Highlight your relevant experience and skills that match the job description, like your commitment to delivering high levels of customer service and your positive attitude.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key skills and experiences stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Heeton!
How to prepare for a job interview at Heeton UK
✨Know the Company
Before your interview, take some time to research the hotel and its values. Understanding their commitment to guest satisfaction and the specific services they offer will help you align your answers with what they’re looking for.
✨Showcase Your Customer Service Skills
As a Night Guest Service Assistant, your ability to create a welcoming atmosphere is key. Prepare examples from your past experiences where you’ve gone above and beyond for customers, highlighting your positive attitude and communication skills.
✨Be Ready for Situational Questions
Expect questions that assess how you handle guest requests and complaints. Think of scenarios where you successfully resolved issues or improved a guest's experience, and be ready to share these stories during the interview.
✨Dress the Part
First impressions matter! Make sure you present yourself well by dressing smartly and maintaining excellent grooming standards. This shows that you understand the importance of professionalism in the hospitality industry.