At a Glance
- Tasks: Create memorable experiences for guests and lead a dynamic team.
- Company: Join a leading hotel brand known for exceptional service.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Other info: Exciting environment with chances to connect with diverse guests.
- Why this job: Be the friendly face that makes every guest feel at home.
- Qualifications: Strong customer service skills and a passion for hospitality.
The predicted salary is between 30000 - 40000 £ per year.
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Guest Services Manager, you'll not only be the person they rely on to handle check-in and check-out, prepare, and serve them food and drink, but you'll also offer local insights and anticipate every detail of a friction-free experience. You will help to lead and develop a team that can assist with both Front Office and Food and Beverage operations. You will also create the warm atmosphere that makes our guests feel at home while executing brand and/or company standards, and build awareness of the hotel in the local community.
Your day-to-day responsibilities include:
- Be the warm welcome that kicks off a memorable guest experience.
- Encourage guests to partake in the IHG loyalty program.
- Manage all Front Office and Food and Beverage Outlet operations to consistently meet high standards as defined by the IHG brand standards and Heeton standards.
- Maintain exceptional levels of customer service.
- Take and manage guest bookings, up-selling opportunities and tell them about ways to improve their stay.
- Handle cash and credit transactions in accordance with Heeton standard operating procedures.
- Start every stay right by swiftly checking guests in accordance with IHG brand standards.
- Prepare and serve food and drinks in the bar and restaurant in compliance with Food Safety standards.
- Help with washing up and other kitchen duties when needed.
Guest Services Manager employer: Heeton UK
At Heeton Hotels, we pride ourselves on creating a warm and welcoming environment for both our guests and employees. As a Guest Services Manager, you will thrive in a supportive work culture that values teamwork and personal growth, with opportunities for professional development and career advancement. Located in a vibrant community, you'll enjoy unique benefits such as employee discounts, flexible working hours, and the chance to make a meaningful impact on guest experiences every day.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Manager
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at hotels or restaurants. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your personality! When you get an interview, let your warmth and enthusiasm shine through. Remember, as a Guest Services Manager, you're all about creating memorable experiences, so make sure they feel that vibe from you.
✨Tip Number 3
Research the company culture! Before your interview, dive into what makes the hotel special. Knowing their values and how they treat guests will help you tailor your answers and show you're the perfect fit for their team.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from passionate candidates. It shows you're genuinely interested in being part of our team and helps us spot you in the crowd.
We think you need these skills to ace Guest Services Manager
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for guest services and what makes you tick.
Tailor Your Experience:Make sure to highlight your relevant experience in guest services, especially in Front Office and Food and Beverage operations. We love seeing how your past roles have prepared you for this position!
Be Specific About Your Skills:Mention specific skills that align with our brand standards, like exceptional customer service or cash handling. The more detail you provide, the better we can see how you fit into our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Heeton UK
✨Know the Brand Inside Out
Before your interview, make sure you research the hotel brand thoroughly. Understand their values, mission, and what sets them apart in the hospitality industry. This knowledge will help you demonstrate your alignment with their standards and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Guest Services Manager, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for guests. Highlight how you handled difficult situations or turned a negative experience into a positive one. This will illustrate your ability to create memorable experiences for guests.
✨Demonstrate Leadership Qualities
Since you'll be leading a team, it's important to showcase your leadership skills. Think of instances where you've successfully managed a team or mentored others. Be ready to discuss your approach to motivating staff and ensuring high standards in both Front Office and Food and Beverage operations.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the role and the company culture. Ask about their expectations for the Guest Services Manager and how they measure success. This not only shows your interest but also helps you determine if the role is the right fit for you.
