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For Companies At a Glance
- Tasks: Create memorable experiences for guests through exceptional service and local insights.
- Company: Join one of the UK's fastest-growing hotel operators with a vibrant team culture.
- Benefits: Annual bonuses, career growth, extra leave days, and training opportunities.
- Other info: Dynamic role with opportunities to learn and grow in the hospitality industry.
- Why this job: Be the friendly face that makes guests feel at home and enhances their stay.
- Qualifications: Excellent customer service skills; hospitality experience preferred.
The predicted salary is between 20000 - 25000 £ per year.
About the role
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Guest Services Assistant, you'll not only be the person they rely on to handle check-in and check-out, prepare, and serve them food and drink, but you'll also offer local insights and anticipate every detail of a friction-free experience. You will also create the warm atmosphere that makes our guests feel at home.
Your day-to-day:
- Be the warm welcome that kicks off a memorable guest experience.
- Take and manage guest bookings, up-selling opportunities and tell them about ways to improve their stay.
- Handle cash and credit transactions in accordance with Heeton standard operating procedures.
- Set up, support, and service events.
- Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
- Stay safe all the time. Following our safety procedures, you will report all incidents and wear any protective gear needed.
- Take pride in your appearance and place as a brand ambassador.
- Work as part of a team to assist with Reception, Bar and Breakfast duties.
- Jump into other ad-hoc duties when your colleagues need your help.
- Ensure all public areas, including toilets and facilities, are cleaned, regularly checked and maintained to a high standard.
- Understand guest satisfaction scores and contribute to improving areas of focus.
- Respond to guest queries, requests, and complaints promptly and professionally, always providing a positive experience.
- Support in covering night shifts as required.
This list is not an exhaustive list of responsibilities, and additional tasks may be assigned at the discretion of your line manager in line with business needs.
What we need from you:
- Excellent customer service skills.
- Hospitality experience preferred.
- Must speak fluent English. Other languages preferred.
Why you should apply:
- Annual bonus for all Team Members.
- Fantastic career potential with one of the UK's fastest-growing hotel operators.
- Retention bonus on completion of 3- and 6-month service.
- Service-based annual leave (increase up to a maximum of 5 extra days).
- Training and development opportunities given to the role.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Guest Services Assistant employer: Heeton UK
Contact Detail:
Heeton UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the hotel and its values. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a Guest Services Assistant and how you'd handle them. Role-playing with a friend can help you feel more confident when it comes to real-life situations.
✨Tip Number 3
Dress to impress! As a brand ambassador, your appearance matters. Make sure you look polished and professional for your interview – it sets the tone for how you'll represent the hotel.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows good manners and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Guest Services Assistant
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your excellent customer service skills in your application. We want to see how you've gone above and beyond for guests in the past, so share specific examples that showcase your ability to create memorable experiences.
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to the Guest Services Assistant role. Mention how your previous experience aligns with the responsibilities listed in the job description, and let us know why you’re excited about this opportunity.
Be Professional Yet Approachable: While we love a friendly vibe, remember to keep your application professional. Use clear language and check for any typos or errors. We want to see your personality shine through, but professionalism is key!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Heeton UK
✨Know the Company
Before your interview, do a bit of homework on the hotel and its values. Understand what makes their guest experience unique and be ready to discuss how you can contribute to that. This shows genuine interest and helps you stand out.
✨Showcase Your Customer Service Skills
As a Guest Services Assistant, your ability to provide excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a difficult situation. This will demonstrate your capability in handling real-life scenarios.
✨Practice Common Interview Questions
Anticipate questions related to hospitality and customer service. Think about how you would handle specific situations, like a guest complaint or a busy check-in period. Practising these responses will help you feel more confident during the interview.
✨Dress the Part
First impressions matter! Dress smartly and professionally to reflect the brand's image. Being well-presented not only boosts your confidence but also shows that you take the role seriously and understand the importance of being a brand ambassador.