Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the front desk team and ensure a seamless guest experience.
- Company: Heeton Concept Aparthotel offers stylish accommodations with a focus on exceptional service.
- Benefits: Enjoy competitive pay, employee discounts, and a range of perks like life assurance and a buy holiday scheme.
- Why this job: Join a fast-growing company with fantastic career potential and a commitment to diversity and inclusion.
- Qualifications: Previous hospitality experience, strong leadership skills, and excellent communication abilities required.
- Other info: We celebrate diversity and welcome applications from all backgrounds.
The predicted salary is between 28800 - 43200 £ per year.
We are committed to delivering exceptional service and creating unforgettable experiences for our guests. As a service-focused hotel, we prioritise professionalism, hospitality, and meticulous attention to detail. Our aparthotel offers a perfect balance of hotel comfort and home-like convenience, with stylish, modern accommodations designed for a seamless stay. From check-in to check-out, we take pride in providing a warm, welcoming, and hassle-free guest experience.
What We Offer Our Guest Service (Front Office) Supervisor
At Heeton Concept Aparthotel, we strive to create a workplace that is just as rewarding as the experience we provide for our guests. That's why we offer a competitive pay and benefits package, including:
- Exclusive access to the employee recognition & reward scheme - Heeton Rewards
- Service-based annual leave (increasing up to a maximum of 5 extra days)
- Employee & Friends/Family discounted rates at Heeton-operated hotels
- Referral scheme
- Life Assurance, Income Protection and Employee Assistance schemes
- Numerous voluntary benefits, including buy holiday scheme, Cycle to Work, Medicash Health Plan, Childcare Scheme and many more
- Heeton is an expanding company which offers excellent career, training and development opportunities
- Fantastic career potential with one of the UK's fast-growing hotel operators
- Retention bonus on completion of 3 and 6-month service
Your Role
As Guest Service (Front Office) Supervisor, you will be at the heart of our guest experience, ensuring smooth front desk operations and providing leadership to the reception team. You will assist with daily tasks while ensuring a welcoming and professional atmosphere for guests and team members alike.
Key Responsibilities
- Oversee front desk operations, ensuring efficient check-ins and check-outs.
- Manage day-to-day staffing needs.
- Educate and train team members in compliance with UK laws and safety regulations.
- Ensure staff is properly trained and has the tools and equipment to carry out job duties.
- Ensure your team are properly trained on systems, security, service and quality standards.
- Lead and support the reception team, providing guidance and training.
- Deliver outstanding customer service, handling guest inquiries and requests.
- Manage reservations, billing, and administrative tasks.
- Work closely with other departments to enhance the overall guest experience.
- Ensure brand standards and company policies are maintained.
- Help prepare annual departmental operating budget and financial plans.
- Monitor budget and control labour costs and expenses with a focus on rate strategy, building initiatives and inventory management.
- Oversee night audit function and preparation of daily financial reports.
- Develop plans to increase occupancy through walk-ins and upselling at the front desk.
What We're Looking For
- Previous experience in a front office or reception role within hospitality.
- Strong leadership and customer service skills.
- Ability to multitask and remain calm under pressure.
- Excellent communication and problem-solving abilities.
- Knowledge of hotel management systems (e.g. Stayntouch) is a plus.
Heeton is all about building a workplace for the future, we believe in equal opportunities and celebrate diversity. We are an inclusive workplace, where everyone is welcome and can be natural and the best versions of themselves. We recognise that we are on a journey concerning diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds.
Guest Service Supervisor employer: Heeton UK
Contact Detail:
Heeton UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Supervisor
✨Tip Number 1
Familiarise yourself with the specific hotel management systems mentioned in the job description, like Stayntouch. Having a solid understanding of these systems can set you apart from other candidates and show your commitment to the role.
✨Tip Number 2
Highlight your leadership experience in previous roles, especially in hospitality. Be ready to share examples of how you've successfully managed teams or improved guest experiences, as this will demonstrate your capability to lead the reception team effectively.
✨Tip Number 3
Prepare to discuss how you handle high-pressure situations. Think of specific instances where you maintained calm and provided excellent customer service during busy times, as this is crucial for a Guest Service Supervisor.
✨Tip Number 4
Research Heeton Concept Aparthotel's values and recent developments. Being knowledgeable about the company will not only help you tailor your responses but also show your genuine interest in becoming part of their team.
We think you need these skills to ace Guest Service Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in front office or reception roles within hospitality. Emphasise your leadership skills and customer service experience, as these are key for the Guest Service Supervisor position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional guest experiences. Mention specific examples of how you've successfully managed teams or improved service standards in previous roles.
Highlight Relevant Skills: In your application, focus on skills that align with the job description, such as multitasking, communication, and problem-solving abilities. If you have experience with hotel management systems like Stayntouch, be sure to include that too.
Showcase Your Understanding of Company Values: Demonstrate your understanding of Heeton's commitment to professionalism and hospitality. Mention how you can contribute to creating a welcoming atmosphere and maintaining brand standards in your application.
How to prepare for a job interview at Heeton UK
✨Showcase Your Customer Service Skills
As a Guest Service Supervisor, your ability to deliver outstanding customer service is crucial. Prepare examples from your previous roles where you successfully handled guest inquiries or resolved issues, demonstrating your commitment to creating unforgettable experiences.
✨Demonstrate Leadership Qualities
Highlight your leadership experience during the interview. Discuss how you've managed teams in the past, trained staff, and ensured compliance with regulations. This will show that you're ready to lead the reception team effectively.
✨Familiarise Yourself with Hotel Management Systems
If you have experience with hotel management systems like Stayntouch, be sure to mention it. If not, do some research on common systems used in the industry. Showing that you're proactive about learning can set you apart from other candidates.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle pressure. Think of scenarios where you had to multitask or resolve conflicts, and be ready to explain your thought process and the outcomes.
