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- Tasks: Lead the front desk team and ensure a seamless guest experience.
- Company: Heeton Concept Aparthotel offers stylish accommodations with a focus on exceptional service.
- Benefits: Enjoy competitive pay, exclusive discounts, and a range of employee perks.
- Why this job: Join a fast-growing company with fantastic career potential and a supportive culture.
- Qualifications: Previous hospitality experience and strong leadership skills are essential.
- Other info: We celebrate diversity and welcome applications from all backgrounds.
The predicted salary is between 28800 - 43200 £ per year.
We are committed to delivering exceptional service and creating unforgettable experiences for our guests. As a service-focused hotel, we prioritise professionalism, hospitality, and meticulous attention to detail. Our aparthotel offers a perfect balance of hotel comfort and home-like convenience, with stylish, modern accommodations designed for a seamless stay. From check-in to check-out, we take pride in providing a warm, welcoming, and hassle-free guest experience.
What We Offer Our Guest Service (Front Office) Supervisor
At Heeton Concept Aparthotel, we strive to create a workplace that is just as rewarding as the experience we provide for our guests. Thats why we offer a competitive pay and benefits package , including:
- Exclusive access to the employee recognition & reward scheme – Heeton Rewards
- Service-based annual leave (increasing up to a maximum of 5 extra days)
- Employee & Friends/Family discounted rates at Heeton-operated hotels
- Referral scheme
- Life Assurance, Income Protection and Employee Assistance schemes
- Numerous voluntary benefits, including buy holiday scheme, Cycle to Work, Medicash Health Plan, Childcare Scheme and many more
- Heeton is an expanding company which offers excellent career, training and development opportunities
- Fantastic career potential with one of the UK's fast-growing hotel operators
- Retention bonus on completion of 3 and 6-month service
Your Role
As Guest Service (Front Office) Supervisor, you will be at the heart of our guest experience, ensuring smooth front desk operations and providing leadership to the reception team. You will assist with daily tasks while ensuring a welcoming and professional atmosphere for guests and team members alike.
Key Responsibilities
- Oversee front desk operations, ensuring efficient check-ins and check-outs.
- Manage day-day staffing needs.
- Educate and train team members in compliance with UK laws and safety regulations.
- Ensure staff is properly trained and has the tools and equipment to carry out job duties.
- Ensure your team are properly trained on systems, security, service and quality standard.
- Lead and support the reception team, providing guidance and training.
- Deliver outstanding customer service, handling guest inquiries and requests.
- Manage reservations, billing, and administrative tasks.
- Work closely with other departments to enhance the overall guest experience.
- Ensure brand standards and company policies are maintained.
- Help prepare annual departmental operating budget and financial plans.
- Monitor budget and control labour costs and expenses with a focus on rate strategy, building initiatives and inventory management.
- Oversee night audit function and preparation of daily financial reports.
- Develop plans to increase occupancy and through walk-ins and upselling at the front desk.
What Were Looking For
- Previous experience in a front office or reception role within hospitality.
- Strong leadership and customer service skills.
- Ability to multitask and remain calm under pressure
- Excellent communication and problem-solving abilities.
- Knowledge of hotel management systems (e.g. Stayntouch) is a plus.
Heeton is all about building a workplace for the future, we believe in equal opportunities and celebrate diversity. We are an inclusive workplace, where everyone is welcome and can be natural and the best versions of themselves. We recognise that we are on a journey concerning diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds.
AMRT1_UKCT
Guest Service Supervisor employer: Heeton UK
Contact Detail:
Heeton UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Supervisor
✨Tip Number 1
Familiarize yourself with the specific hotel management systems mentioned in the job description, like Stayntouch. Having a solid understanding of these systems can set you apart from other candidates and show that you're ready to hit the ground running.
✨Tip Number 2
Highlight your leadership experience in previous roles. Be prepared to discuss specific examples where you've successfully managed a team or improved customer service, as this will demonstrate your capability to lead the reception team effectively.
✨Tip Number 3
Showcase your problem-solving skills by preparing examples of how you've handled difficult situations in the past. This could include managing guest complaints or resolving staffing issues, which are crucial for a Guest Service Supervisor.
✨Tip Number 4
Research Heeton Concept Aparthotel's values and commitment to exceptional service. Being able to articulate how your personal values align with theirs during the interview can make a strong impression and demonstrate your fit for the company culture.
We think you need these skills to ace Guest Service Supervisor
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your previous experience in front office or reception roles within the hospitality industry. Use specific examples that showcase your leadership and customer service skills.
Showcase Your Skills: Clearly outline your ability to multitask, remain calm under pressure, and solve problems effectively. These are key traits for a Guest Service Supervisor, so provide examples of how you've demonstrated these skills in past roles.
Tailor Your Application: Customize your CV and cover letter to reflect the values and expectations outlined in the job description. Mention your commitment to professionalism, hospitality, and attention to detail, as these are crucial for the role.
Express Your Passion for Hospitality: In your application, convey your enthusiasm for creating unforgettable guest experiences. Share any personal anecdotes or motivations that illustrate why you are passionate about working in the hospitality sector.
How to prepare for a job interview at Heeton UK
✨Showcase Your Customer Service Skills
As a Guest Service Supervisor, exceptional customer service is key. Be prepared to share specific examples of how you've handled guest inquiries or resolved issues in the past. Highlight your ability to create memorable experiences for guests.
✨Demonstrate Leadership Experience
Since this role involves leading a team, discuss your previous leadership experiences. Talk about how you've trained or supported team members and how you ensure a positive work environment. This will show that you're ready to take on the responsibilities of the position.
✨Familiarize Yourself with Hotel Management Systems
Knowledge of hotel management systems like Stayntouch can set you apart. If you have experience with such systems, be sure to mention it. If not, do some research beforehand to show your willingness to learn and adapt.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle pressure. Prepare for scenarios related to guest complaints or busy check-in periods, and think through how you would manage these situations effectively.
