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- Tasks: Supervise housekeeping and laundry functions to maintain high standards across our London hotels.
- Company: Join a team dedicated to creating memorable experiences for guests in our vibrant hotel chain.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for career growth in a dynamic environment.
- Why this job: Be part of a passionate team that values excellence and makes a real impact on guest satisfaction.
- Qualifications: Previous experience in housekeeping or supervisory roles is preferred; strong leadership skills are a must.
- Other info: This role offers a chance to develop your management skills in a fast-paced hospitality setting.
The predicted salary is between 28800 - 43200 £ per year.
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Housekeeping Supervisor youll help the Head Housekeeper in supervising all aspects of housekeeping and laundry function across the London Cluster ensuring high standards are maintained.
Your day-to-day
- Manage day-to-day staffing requirements, plan and assign work and establish performance and development goals for employees. Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance
- Educate and train all employees in compliance with governmental and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties
- Promote teamwork and quality service through daily communication and coordination with other department heads
- May assist with deep cleaning projects and/or assist housekeeping staff during high-volume periods
- Maintain proper inventory levels, managing cost per room for supplies and labor (for example: bed & bath linen reuse and laundry operation).
- Check public areas, guest rooms/suites, equipment, and linens are clean and in good repair advise team members of areas of improvements
- Perform housekeeping duties necessary, including making beds as well as vacuuming and cleaning guest suites to ensure guest satisfaction
- Handle complaints and special requests to achieve complete guest satisfaction
- Comply with special needs and requests of the guests, VIPs and repeat visitors
- Maintain and order supplies and equipment in a timely and efficient manner while minimizing waste and maintaining green initiatives (for example: container recycling and cleaning agents)
- May maintain procedures for the security of lost and found items
- Perform other duties as assigned.
What we need from you
- Minimum secondary education attainment
- Minimum one year of housekeeping supervisory experience
- Must speak fluent English.
- Other languages preferred.
Why you should apply
- Service-based annual leave (increasing up to a maximum of 5 extra days)
- Voluntary Medi-cash Scheme
- Employee & Friends/Family discounted rates at Heeton-operated hotels and Hilton Go
- Referral scheme
- Life Assurance, Income Protection and Employee Assistance programmes
- Heeton is an expanding company which offers excellent career opportunities.
- Exclusive access to the employee recognition & reward scheme – Heeton Rewards
- Numerous voluntary benefits, including buy holiday scheme, Chilcare, Cycle to Work and many more.
Our central London base puts you within easy reach of some of the world's most famous cultural attractions, with the Royal Albert Hall, London Olympia Exhibition Hall, National History Museum and the Victoria & Albert Museum all within a 10-minute drive. From the vibrant mural that greets you in the lobby to our 116 beautifully designed en suite bedrooms.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process
AMRT1_UKCT
Cluster Housekeeping Supervisor employer: Heeton UK
Contact Detail:
Heeton UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cluster Housekeeping Supervisor
✨Tip Number 1
Familiarize yourself with the specific housekeeping standards and practices used in the hospitality industry. Understanding what makes a memorable guest experience will help you demonstrate your commitment to maintaining high standards during the interview.
✨Tip Number 2
Highlight any previous supervisory experience you have in housekeeping or related fields. Be ready to discuss how you've successfully managed teams, resolved conflicts, and ensured quality control in your past roles.
✨Tip Number 3
Research the specific hotels within the London Cluster where you'll be working. Knowing their unique features and guest demographics can help you tailor your responses and show that you're genuinely interested in contributing to their success.
✨Tip Number 4
Prepare examples of how you've implemented efficient processes in previous housekeeping roles. Being able to share concrete instances of improving workflow or enhancing guest satisfaction will set you apart from other candidates.
We think you need these skills to ace Cluster Housekeeping Supervisor
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Cluster Housekeeping Supervisor position. Understand the key responsibilities and expectations, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in housekeeping or supervisory roles. Use specific examples that demonstrate your ability to manage staff and maintain high standards.
Showcase Your Skills: Make sure to highlight skills that are relevant to the role, such as attention to detail, organizational skills, and the ability to work under pressure. Mention any experience with laundry functions as well.
Craft a Compelling Cover Letter: Write a personalized cover letter that reflects your passion for hospitality and your understanding of the importance of a memorable guest experience. Address how you can contribute to maintaining high standards in the housekeeping department.
How to prepare for a job interview at Heeton UK
✨Show Your Leadership Skills
As a Housekeeping Supervisor, you'll be expected to manage and lead a team. Be prepared to discuss your previous experiences in supervising staff, how you handle conflicts, and how you motivate your team to maintain high standards.
✨Demonstrate Attention to Detail
Housekeeping is all about the details. During the interview, highlight specific examples of how you've ensured cleanliness and organization in past roles. Mention any systems or checklists you use to maintain high standards.
✨Discuss Your Time Management Abilities
In this role, you'll need to manage staffing requirements and assign work efficiently. Be ready to talk about how you prioritize tasks and manage time effectively, especially during busy periods.
✨Prepare Questions About the Role
Show your interest in the position by preparing thoughtful questions about the housekeeping operations in the London Cluster. Ask about the team dynamics, challenges they face, and what success looks like in this role.
