Night Receptionist in Leeds

To provide a professional, friendly and efficient reception service throughout the night, ensuring the safety, security and comfort of guests while completing all night audit and administrative duties accurately and in line with Hampton by Hilton brand standards. You’ll also create a warm atmosphere that makes our guests feel at home.

Guest Service:

• Deliver exceptional customer service to all guests, creating a welcoming and positive experience.
• Complete guest check-ins and check-outs efficiently and accurately.
• Handle guest enquiries, requests and complaints professionally, escalating where necessary.
• Process reservations, amendments and cancellations.
• Provide local area information and recommendations to guests.
• Support the hotel's commitment to guest satisfaction and brand service standards.

Night Audit & Administration:

• Complete the nightly audit process and reconcile daily revenue.
• Balance cash, credit card and other payment transactions.
• Prepare and distribute daily management and financial reports.
• Ensure all guest accounts are accurate and up to date.
• Verify room rates, postings and charges.
• Complete end-of-day procedures within the property's PMS system.

Health, Safety & Security:

• Maintain the security of the hotel during overnight hours.
• Conduct regular security walks and checks throughout the property.
• Respond appropriately to emergencies, incidents and fire alarms.
• Ensure all health, safety and fire procedures are followed.
• Monitor access to the hotel and manage late-night arrivals.

Operational Duties:

• Set up and replenish breakfast items where required, supporting the morning team.
• Work as part of the time to assist with Reception, Bar, Restaurant and Kitchen duties
• Maintain cleanliness and presentation standards within the reception and lobby areas.
• Coordinate with housekeeping and maintenance teams regarding overnight issues.
• Handle telephone calls, emails and guest correspondence.
• Assist with preparing arrivals, departures and VIP requirements for the following day.
• Encourage & influence guests to partake in the Hilton Honors loyalty program

What we need from you: Key Skills & Experience

Essential:

• Previous customer service experience.
• Excellent communication and interpersonal skills.
• Must speak fluent English
• Good numerical accuracy and attention to detail.
• Ability to work independently and remain calm under pressure.
• Competent computer skills, including hotel reservation systems and Microsoft Office.
• Flexible approach to working overnight shifts, weekends and public holidays.

Desirable:

• Previous hotel reception or night audit experience.
• Experience using hotel PMS systems such as Opera
• Knowledge of Hilton brand standards.

Personal Attributes:

• Friendly, approachable and professional manner.
• Strong organisational skills.
• Reliable and trustworthy.
• Positive and proactive attitude.
• Excellent problem-solving ability.
• Ability to multitask effectively in a fast-paced environment.

Why you should apply:

• Service-based annual leave (increasing up to a maximum of 5 extra days)
• Employee & Friends/Family discounted rates at Heeton-operated hotels
• Referral scheme
• Life Assurance, Income Protection and Employee Assistance schemes
• Numerous voluntary benefits, including buy holiday scheme, Cycle to Work, Medicash Health Plan and many more
• Heeton is an expanding company which offers excellent career, training and development opportunities
• Exclusive access to the employee recognition & reward scheme - Heeton Rewards
• Retention bonus on completion of 3 and 6-month service
• On-site parking

Hilton's Vision: To fill the earth with the light and warmth of hospitality -by delivering exceptional experiences - every hotel, every guest, every time.

First Direct Arena, Leeds Grand Theatre, and shopping at Victoria Leeds are all about a 10-minute walk from our hotel near the city centre. Trinity Leeds designer shops, The University of Leeds, Leeds Beckett University, and the railway station are all within a mile.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process

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