At a Glance
- Tasks: Create memorable experiences for guests and manage bookings with a warm, friendly approach.
- Company: Heeton Concept Hotel, a fast-growing hotel operator in Liverpool.
- Benefits: Competitive pay, retention bonuses, and exclusive employee discounts.
- Other info: Great career growth opportunities and a fun work environment in the heart of Liverpool.
- Why this job: Join a vibrant team and make a real impact on guest experiences.
- Qualifications: Excellent customer service skills; hospitality experience is a plus.
The predicted salary is between 11 - 16 € per hour.
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Guest Service Assistant, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience through the day and night. You'll also create a warm atmosphere that makes our guests feel at home in any location.
Your day-to-day:
- Be the warm welcome that kicks off a memorable guest experience.
- Encourage guests to partake in our Le Club loyalty program.
- Take and manage guest bookings, and up-sell opportunities and tell them about ways to improve their stay.
- Handle cash and credit transactions.
- Start every stay right by swiftly checking guests in and out – take IDs, and hand out room keys.
- Stay one step ahead of guests' needs – record and act on their preferences, and handle their messages, requests, questions and concerns.
- Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
- Help with washing up and other kitchen duties when needed, recommend food and drink and help keep service on-track and up to standard.
- Serve food and drink.
- Stay safe all the time. Following our safety procedures, you'll report all incidents and wear any protective gear needed.
- Take pride in your appearance and place as a brand ambassador.
- Always know what events and activities are on the day's schedule.
- Jump into other ad-hoc duties when your colleagues need your help.
What we need from you:
- Excellent customer service skills.
- Hospitality experience advantageous.
- Must speak fluent English.
Why you should apply:
- Service-based annual leave (increasing up to a maximum of 5 extra days).
- Employee Friends/Family discounted rates at Heeton-operated hotels.
- Life Assurance, Income Protection and Employee Assistance Programme.
- Referral scheme.
- Numerous voluntary benefits, including buy holiday scheme, Cycle to Work, Medicash Health Plan and many more.
- Heeton is an expanding company which offers excellent career, training and development opportunities.
- Exclusive access to the employee recognition reward scheme - Heeton Rewards.
- Fantastic career potential with one of the UK's fast-growing hotel operators.
- Retention bonus on completion of 3 and 6-month service.
Heeton Concept Hotel – City Centre Liverpool boasts an excellent location in the heart of Liverpool's city centre. Just 1,650 feet from Liverpool ONE Shopping Centre, a 15-minute walk from Lime Street Railway Station. Tate Liverpool and The Beatles Story are a 15-minute walk away.
In line with the requirements of the Asylum Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Heeton Concept Hotel City Centre offers 154 stylish and spacious bedrooms, located on James Street in the heart of Liverpool's business district. Guests will enjoy the highest standards of quality throughout the hotel from our contemporary bedrooms, to our vibrant restaurant and bar located on the first floor. We proudly create a warm welcoming, safe environment, making your employment that extra bit special.
Guest Service Assistant in Liverpool employer: Heeton UK & Europe
Heeton Concept Hotel in Liverpool City Centre is an exceptional employer, offering a vibrant work culture where every team member plays a crucial role in creating memorable guest experiences. With competitive pay, a retention bonus, and numerous employee benefits including service-based annual leave and career development opportunities, Heeton fosters an environment that prioritises growth and recognition. Located in the heart of Liverpool, employees enjoy easy access to local attractions while being part of a fast-growing hotel operator committed to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Assistant in Liverpool
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the services, local attractions, and the vibe of Heeton Concept Hotel. This way, when you chat with guests, you can offer them personalised recommendations that make their stay unforgettable.
✨Tip Number 2
Practice your customer service skills! Role-play with friends or family to handle different guest scenarios. The more comfortable you are with various situations, the better you'll be at creating that warm atmosphere we all want for our guests.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or other platforms. They can give you insider tips about the interview process and what it’s really like to work at Heeton. Plus, it shows your genuine interest in the role!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from us. Don’t miss out on this opportunity to join our fantastic team!
We think you need these skills to ace Guest Service Assistant in Liverpool
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a touch of warmth and friendliness that reflects the guest service vibe we’re all about.
Tailor Your Experience:Make sure to highlight any relevant experience you have in hospitality or customer service. We love seeing how your past roles can contribute to creating memorable experiences for our guests!
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so make sure your skills and experiences are easy to read and understand. No need for fluff!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at Heeton Concept Hotel.
How to prepare for a job interview at Heeton UK & Europe
✨Know the Hotel Inside Out
Before your interview, take some time to research Heeton Concept Hotel and its offerings. Familiarise yourself with their services, local attractions, and any recent news about the hotel. This will not only show your enthusiasm but also help you answer questions more effectively.
✨Showcase Your Customer Service Skills
As a Guest Service Assistant, excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a difficult situation. This will demonstrate your ability to create memorable experiences for guests.
✨Practice Common Interview Questions
Anticipate questions related to hospitality and customer service. Think about how you would handle specific scenarios, like dealing with a dissatisfied guest or managing multiple requests at once. Practising these responses will help you feel more confident during the interview.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview, reflecting the brand image of Heeton Concept Hotel. This shows that you take the opportunity seriously and understand the importance of being a brand ambassador.
