At a Glance
- Tasks: Create memorable experiences for guests and manage bookings with a warm, friendly approach.
- Company: Heeton Concept Hotel, a fast-growing hotel operator in Liverpool.
- Benefits: Competitive pay, retention bonuses, and exclusive employee discounts.
- Other info: Great career growth opportunities and a fun work environment in the heart of Liverpool.
- Why this job: Join a vibrant team and make a real impact on guest experiences.
- Qualifications: Excellent customer service skills; hospitality experience is a plus.
The predicted salary is between 11 - 16 £ per hour.
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Guest Service Assistant, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience through the day and night. You'll also create a warm atmosphere that makes our guests feel at home in any location.
Your day-to-day:
- Be the warm welcome that kicks off a memorable guest experience.
- Encourage guests to partake in our Le Club loyalty program.
- Take and manage guest bookings, and up-sell opportunities and tell them about ways to improve their stay.
- Handle cash and credit transactions.
- Start every stay right by swiftly checking guests in and out – take IDs, and hand out room keys.
- Stay one step ahead of guests' needs – record and act on their preferences, and handle their messages, requests, questions and concerns.
- Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
- Help with washing up and other kitchen duties when needed, recommend food and drink and help keep service on-track and up to standard.
- Serve food and drink.
- Stay safe all the time. Following our safety procedures, you'll report all incidents and wear any protective gear needed.
- Take pride in your appearance and place as a brand ambassador.
- Always know what events and activities are on the day's schedule.
- Jump into other ad-hoc duties when your colleagues need your help.
What we need from you:
- Excellent customer service skills.
- Hospitality experience advantageous.
- Must speak fluent English.
Why you should apply:
- Service-based annual leave (increasing up to a maximum of 5 extra days).
- Employee Friends/Family discounted rates at Heeton-operated hotels.
- Life Assurance, Income Protection and Employee Assistance Programme.
- Referral scheme.
- Numerous voluntary benefits, including buy holiday scheme, Cycle to Work, Medicash Health Plan and many more.
- Heeton is an expanding company which offers excellent career, training and development opportunities.
- Exclusive access to the employee recognition reward scheme - Heeton Rewards.
- Fantastic career potential with one of the UK's fast-growing hotel operators.
- Retention bonus on completion of 3 and 6-month service.
Heeton Concept Hotel – City Centre Liverpool boasts an excellent location in the heart of Liverpool's city centre. Just 1,650 feet from Liverpool ONE Shopping Centre, a 15-minute walk from Lime Street Railway Station. Tate Liverpool and The Beatles Story are a 15-minute walk away.
In line with the requirements of the Asylum Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Heeton Concept Hotel City Centre offers 154 stylish and spacious bedrooms, located on James Street in the heart of Liverpool's business district. Guests will enjoy the highest standards of quality throughout the hotel from our contemporary bedrooms, to our vibrant restaurant and bar located on the first floor. We proudly create a warm welcoming, safe environment, making your employment that extra bit special.
Guest Service Assistant in Liverpool employer: Heeton UK & Europe
Heeton Concept Hotel in Liverpool City Centre is an exceptional employer, offering a vibrant work culture where every team member plays a crucial role in creating memorable guest experiences. With competitive pay, a retention bonus, and numerous employee benefits including service-based annual leave and career development opportunities, Heeton fosters an environment that prioritises growth and recognition. Located in the heart of Liverpool, employees enjoy easy access to local attractions while being part of a fast-growing hotel operator committed to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Assistant in Liverpool
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Heeton UK & Europe and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Guest Service Assistant in Liverpool
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Heeton UK & Europe that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Heeton UK & Europe.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Heeton UK & Europe get a sense of who you are beyond your experience!
How to prepare for a job interview at Heeton UK & Europe
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Heeton UK & Europe and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
