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- Tasks: Lead Front Office and Food & Beverage operations, ensuring top-notch customer service.
- Company: Heeton Hospitality UK, a dynamic hotel group focused on guest satisfaction.
- Benefits: Annual bonuses, exclusive employee rewards, and career growth opportunities.
- Other info: Exciting role with potential for personal and professional development.
- Why this job: Join a vibrant team and make a real difference in guest experiences.
- Qualifications: Management experience in Food & Beverage and knowledge of OPERA PMS required.
The predicted salary is between 30000 - 40000 £ per year.
Heeton Hospitality UK is seeking a Senior Guest Services Manager to oversee Front Office and Food and Beverage operations at their hotel in Rottingdean. The successful candidate will ensure high standards of customer service, team management, and compliance with health and safety regulations.
Previous management experience in Food & Beverage and familiarity with the OPERA PMS system are essential. The position offers career potential with annual bonuses and exclusive employee rewards.
Senior Guest Services & F&B Operations Leader employer: Heeton Hospitality UK
Contact Detail:
Heeton Hospitality UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Guest Services & F&B Operations Leader
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to guest services and F&B operations. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your management experience! Be ready to discuss specific examples of how you've led teams and improved customer service in previous roles. This will help you stand out as a candidate who can hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Senior Guest Services & F&B Operations Leader
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your previous management experience in Food & Beverage. We want to see how you've led teams and ensured high standards of service, so don’t hold back!
Get Familiar with OPERA PMS: If you’ve worked with the OPERA PMS system before, mention it! If not, maybe do a bit of research to show us you’re keen to learn. It’ll definitely give you an edge in your application.
Tailor Your Application: Don’t just send a generic CV and cover letter. We love it when candidates tailor their applications to our specific role. Show us why you’re the perfect fit for the Senior Guest Services Manager position!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll be able to keep track of your application status directly with us!
How to prepare for a job interview at Heeton Hospitality UK
✨Know Your Stuff
Make sure you’re well-versed in the OPERA PMS system and have a solid understanding of both Front Office and Food & Beverage operations. Brush up on your knowledge of health and safety regulations, as these will likely come up during the interview.
✨Showcase Your Leadership Skills
Prepare examples that highlight your previous management experience. Think about times when you successfully led a team or improved customer service standards. This will demonstrate your capability to manage and inspire a team effectively.
✨Customer Service is Key
Be ready to discuss how you ensure high standards of customer service. Share specific instances where you went above and beyond for guests, as this will show your commitment to creating a positive experience for them.
✨Ask Insightful Questions
Prepare thoughtful questions about the hotel’s operations and culture. This not only shows your interest in the role but also helps you gauge if the company aligns with your values and career goals.