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- Tasks: Lead Front Office and Food & Beverage operations, ensuring top-notch customer service.
- Company: Heeton Hospitality UK, a dynamic hotel group focused on guest satisfaction.
- Benefits: Annual bonuses, exclusive employee rewards, and career growth opportunities.
- Other info: Exciting role with potential for personal and professional development.
- Why this job: Join a vibrant team and make a real difference in guest experiences.
- Qualifications: Management experience in Food & Beverage and knowledge of OPERA PMS required.
The predicted salary is between 30000 - 40000 £ per year.
Heeton Hospitality UK is seeking a Senior Guest Services Manager to oversee Front Office and Food and Beverage operations at their hotel in Rottingdean. The successful candidate will ensure high standards of customer service, team management, and compliance with health and safety regulations.
Previous management experience in Food & Beverage and familiarity with the OPERA PMS system are essential. The position offers career potential with annual bonuses and exclusive employee rewards.
Senior Guest Services & F&B Operations Leader in Rottingdean employer: Heeton Hospitality UK
Contact Detail:
Heeton Hospitality UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Guest Services & F&B Operations Leader in Rottingdean
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to guest services and F&B operations. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your management experience! When you get the chance to chat with potential employers, highlight specific examples of how you've led teams and improved customer service in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Senior Guest Services & F&B Operations Leader in Rottingdean
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your previous management experience in Food & Beverage. We want to see how you've led teams and ensured top-notch customer service in your past roles.
Get Familiar with OPERA PMS: If you’ve worked with the OPERA PMS system before, mention it! If not, maybe do a bit of research to show us you're keen to learn. It’ll definitely give you an edge in your application.
Tailor Your Application: Don’t just send a generic CV and cover letter. We love it when candidates tailor their applications to our specific role. Show us why you’re the perfect fit for the Senior Guest Services Manager position!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Heeton Hospitality UK
✨Know Your Stuff
Make sure you brush up on your knowledge of the OPERA PMS system. Familiarity with this software is crucial for the role, so be ready to discuss how you've used it in previous positions and how it can enhance guest services.
✨Showcase Your Leadership Skills
As a Senior Guest Services Manager, you'll need to demonstrate strong team management abilities. Prepare examples of how you've successfully led teams in the past, particularly in Food & Beverage operations, and how you handled challenges.
✨Customer Service is Key
Heeton Hospitality values high standards of customer service. Think of specific instances where you went above and beyond for guests, and be ready to share these stories during your interview to highlight your commitment to exceptional service.
✨Health and Safety Matters
Since compliance with health and safety regulations is essential, be prepared to discuss your experience in maintaining these standards. Bring up any relevant training or certifications you have, and how you've implemented safety protocols in your previous roles.