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- Tasks: Provide exceptional service, clean guest areas, and manage requests for a top-notch experience.
- Company: Join one of the UK's fastest-growing hotel operators with a vibrant team culture.
- Benefits: Enjoy staff rates, complimentary stays, and a discretionary annual bonus.
- Other info: Flexible hours and opportunities for apprenticeships with HIT training.
- Why this job: Kickstart your career in hospitality while making guests feel at home.
- Qualifications: Positive attitude, good communication skills, and a commitment to customer service.
The predicted salary is between 22000 - 26000 £ per year.
As a Night Auditor, you are responsible for providing exceptional service to guests. Cleaning public areas/meeting rooms, cleaning guest rooms and replenishing amenities to deliver an excellent Guest and Member experience. A Night Auditor will also be required to manage guest requests. Specifically, you will be responsible for performing the following tasks to the highest standards:
- Create an atmosphere where the guests feel welcomed
- Check in guests smoothly taking their IDs and handing out room keys
- Stay one step ahead of guests' needs and ensure these are met
- Vacuum rooms and corridors
- Undertake regular deep cleaning tasks
- Deliver items to the rooms
- Report any missing or damaged items to the reception team and own the responsibility to ensure that the items are replaced or repaired so to create an uninterrupted or impaired stay for the Guest
- Be environmentally aware
- Dispose of waste accordingly
- Clean public areas, meeting rooms/suites and bathrooms
- Manage guest requests in a timely and efficient manner
- Comply with hotel security, fire regulations and all health and safety legislation
- Carry out lost property procedures
- Handle complaints and special requests to achieve complete guest satisfaction
- Assist other departments wherever necessary and maintain good working relationships
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Positive attitude
- Good communication skills
- Committed to delivering high levels of customer service
- Excellent grooming standards
- Ability to work on their own or in teams
- Flexible and reliable
Qualifications:
- Minimum secondary education attainment
- Must speak fluent English. Other languages preferred.
Why you should apply:
- Discretionary annual bonus for all Team Members
- Fantastic career potential with one of the UK's fastest growing hotel operators
- Employees staff rates across our properties
- Complimentary overnight stays in our properties
- Retention bonus on completion of 3- and 6-month service
- Service based annual leave (increase up to a maximum of 5 extra days)
- Apprenticeships with HIT training
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Night Auditor in Rottingdean employer: Heeton Hospitality UK
Contact Detail:
Heeton Hospitality UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Auditor in Rottingdean
✨Tip Number 1
Get to know the hotel industry! Research the company you're applying to and understand their values and culture. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn or at industry events. They can provide insider tips and might even refer you for the Night Auditor position, giving you a leg up in the application process.
✨Tip Number 3
Practice your interview skills! Prepare for common questions related to customer service and problem-solving. Role-play with a friend or use online resources to boost your confidence before the big day.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Don’t miss out on this opportunity!
We think you need these skills to ace Night Auditor in Rottingdean
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the Night Auditor role and how you can contribute to creating a welcoming atmosphere for our guests.
Tailor Your Application: Make sure to tailor your application to the job description. Highlight your relevant experience in customer service and any cleaning or hospitality roles you've had. This shows us that you understand what we’re looking for and that you’re a great fit for the team.
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’d be an excellent Night Auditor!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and quick to do!
How to prepare for a job interview at Heeton Hospitality UK
✨Know the Role Inside Out
Before your interview, make sure you understand what a Night Auditor does. Familiarise yourself with the tasks listed in the job description, like managing guest requests and maintaining cleanliness. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this role is all about providing exceptional service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during the interview to demonstrate your commitment to high levels of customer service.
✨Dress to Impress
First impressions matter! Make sure you arrive looking polished and professional. Good grooming standards are essential for a Night Auditor, so dress smartly to reflect the image you’d want to project to guests.
✨Prepare Questions for Them
Interviews are a two-way street. Prepare thoughtful questions about the hotel’s culture, team dynamics, or how they handle guest complaints. This shows that you’re engaged and serious about finding the right fit for both you and the company.