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- Tasks: Lead the front desk team and ensure a smooth guest experience during night shifts.
- Company: Join Heeton Concept Aparthotel, a fast-growing hotel operator in the UK.
- Benefits: Enjoy competitive pay, exclusive discounts, and a range of employee benefits.
- Other info: Diverse and inclusive workplace with fantastic career growth opportunities.
- Why this job: Make a real impact on guest experiences while developing your leadership skills.
- Qualifications: Experience in hospitality, strong leadership, and excellent customer service skills.
The predicted salary is between 25000 - 30000 £ per year.
At Heeton Concept Aparthotel, we strive to create a workplace that is just as rewarding as the experience we provide for our guests. That’s why we offer a competitive pay and benefits package, including:
- Exclusive access to the employee recognition & reward scheme - Heeton Rewards
- Service-based annual leave (increasing up to a maximum of 5 extra days)
- Employee & Friends/Family discounted rates at Heeton-operated hotels
- Referral scheme
- Life Assurance, Income Protection and Employee Assistance schemes
- Numerous voluntary benefits, including buy holiday scheme, Cycle to Work, Medicash Health Plan, Childcare Scheme and many more
Heeton is an expanding company which offers excellent career, training and development opportunities with fantastic career potential as one of the UK's fast-growing hotel operators. We also offer a retention bonus on completion of 3 and 6-month service.
Your Role: As a Nights Guest Service (Front Office) Supervisor, you will be at the heart of our guest experience, ensuring smooth front desk operations and providing leadership to the reception team. You will assist with daily tasks while ensuring a welcoming and professional atmosphere for guests and team members alike.
Key Responsibilities:
- Oversee front desk operations, ensuring efficient check-ins and check-outs.
- Manage day-to-day staffing needs.
- Educate and train team members in compliance with UK laws and safety regulations.
- Ensure staff is properly trained and has the tools and equipment to carry out job duties.
- Lead and support the reception team, providing guidance and training.
- Deliver outstanding customer service, handling guest inquiries and requests.
- Manage reservations, billing, and administrative tasks.
- Work closely with other departments to enhance the overall guest experience.
- Ensure brand standards and company policies are maintained.
- Help prepare annual departmental operating budget and financial plans.
- Monitor budget and control labour costs and expenses with a focus on rate strategy, building initiatives and inventory management.
- Oversee night audit function and preparation of daily financial reports.
- Develop plans to increase occupancy through walk-ins and upselling at the front desk.
What We’re Looking For:
- Previous experience in a front office or reception role within hospitality.
- Strong leadership and customer service skills.
- Ability to multitask and remain calm under pressure.
- Excellent communication and problem-solving abilities.
- Knowledge of hotel management systems (e.g. Stayntouch) is a plus.
Heeton is all about building a workplace for the future; we believe in equal opportunities and celebrate diversity. We are an inclusive workplace, where everyone is welcome and can be natural and the best versions of themselves. We recognise that we are on a journey concerning diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds.
Nights Guest Service Supervisor employer: Heeton Hospitality UK
Contact Detail:
Heeton Hospitality UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Nights Guest Service Supervisor
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Nights Guest Service Supervisor role.
✨Tip Number 2
Prepare for the interview by researching Heeton Concept Aparthotel and understanding their values. Show us how your experience aligns with their mission of providing outstanding guest experiences and how you can contribute to their growing team.
✨Tip Number 3
Practice common interview questions related to leadership and customer service. We want to hear about your past experiences and how you've handled challenges in front office roles. Be ready to share specific examples!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining the Heeton family.
We think you need these skills to ace Nights Guest Service Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Nights Guest Service Supervisor role. Highlight your previous experience in front office or reception roles, and don’t forget to showcase your leadership skills and customer service expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team at Heeton. Mention specific experiences that relate to the key responsibilities listed in the job description.
Show Off Your Personality: We want to see the real you! Don’t be afraid to let your personality shine through in your application. We value authenticity and want to know how you can contribute to our welcoming atmosphere.
Apply Through Our Website: For the best chance of success, make sure to apply through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Heeton Hospitality UK
✨Know the Company Inside Out
Before your interview, take some time to research Heeton Concept Aparthotel. Understand their values, mission, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Nights Guest Service Supervisor, you'll need strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team or handled challenging situations. Highlight how you can motivate and train staff to deliver exceptional customer service.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle guest inquiries. Think of specific scenarios where you’ve had to multitask or remain calm under pressure. Practising these responses will help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows that you're not just interested in the job, but also in how you can contribute to the company’s growth.