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- Tasks: Supervise housekeeping staff and ensure high standards of cleanliness and guest satisfaction.
- Company: Join a growing hotel chain focused on memorable guest experiences.
- Benefits: Enjoy service-based annual leave, discounts, and various employee perks.
- Why this job: Be part of a dynamic team that values teamwork and quality service.
- Qualifications: One year of supervisory experience in housekeeping and fluent English.
- Other info: Great career growth opportunities in an expanding company.
The predicted salary is between 24000 - 30000 ÂŁ per year.
Overview
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Housekeeping Supervisor you will assist the Head Housekeeper in supervising all aspects of housekeeping function – ensuring high standards are maintained.
Responsibilities
- People
- Supervise day-to-day staffing requirements, plan and assign work, and establish employee performance and development goals.
- Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance.
- Educate and train all employees in compliance with governmental and safety regulations.
- Ensure staff is properly trained and has the tools and equipment to carry out job duties.
- Promote teamwork and quality service through daily communication and coordination with other department heads.
- May assist with deep cleaning projects and assist housekeeping staff during high-volume periods.
- Financial
- Maintain proper inventory levels, managing cost per room for supplies and labour (for example: bed & bath linen reuse and laundry operation).
- Guest Experience
- Check public areas, guest rooms/suites, equipment, and linens are clean and in good repair; advise team members of areas of improvements.
- Perform housekeeping duties necessary, including making beds as well as vacuuming and cleaning guest suites to ensure guest satisfaction.
- Handle complaints and special requests to achieve complete guest satisfaction.
- Comply with special needs and requests of the guests, VIPs and repeat visitors.
- Responsible Business
- Maintain and order supplies and equipment in a timely and efficient manner while minimizing waste and maintaining “green” initiatives (for example: container recycling and cleaning agents).
- May maintain procedures for the security of lost and found items.
- Perform other duties as assigned.
What we need from you
- Minimum one year of housekeeping supervisory experience.
- Must speak fluent English. Other languages are advantageous.
Why you should apply
- Service-based annual leave (increasing up to a maximum of 5 extra days).
- Voluntary Medi-cash Scheme.
- Employee & Friends/Family discounted rates at Heeton-operated hotels.
- Life Assurance, Income Protection and Employee Assistance schemes.
- Referral scheme.
- Heeton is an expanding company which offers excellent career opportunities.
- Exclusive access to the employee recognition & reward scheme - Heeton Rewards.
- Numerous voluntary benefits, including buy holiday scheme, Cycle to Work and many more.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Assistant Head Housekeeper in Manchester employer: Heeton Hospitality UK
Contact Detail:
Heeton Hospitality UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Head Housekeeper in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for an Assistant Head Housekeeper role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your housekeeping knowledge and leadership skills. Think about examples from your past experience where you've successfully managed a team or handled guest complaints. This will show that you're ready to step up as a supervisor!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values, like Heeton. Check out our website for openings and make sure to tailor your application to highlight how you can contribute to maintaining high standards in housekeeping.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in making a lasting impression. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind.
We think you need these skills to ace Assistant Head Housekeeper in Manchester
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your housekeeping supervisory experience in your application. We want to see how you've led teams and maintained high standards, so don’t hold back on those details!
Tailor Your Application: Take a moment to customise your application for the Assistant Head Housekeeper role. Use keywords from the job description to show us you understand what we’re looking for and how you fit the bill.
Be Personable: We love a friendly vibe! When writing your application, let your personality shine through. Share your passion for guest satisfaction and teamwork – it’ll help us get to know you better.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity with Heeton.
How to prepare for a job interview at Heeton Hospitality UK
✨Know Your Housekeeping Standards
Familiarise yourself with the specific housekeeping standards and practices of the company. Be ready to discuss how you can maintain and elevate these standards, as well as share examples from your past experience that demonstrate your commitment to quality.
✨Showcase Your Leadership Skills
As an Assistant Head Housekeeper, you'll be supervising staff. Prepare to talk about your leadership style and provide examples of how you've successfully mentored or coached team members in the past. Highlight any conflict resolution experiences to show your ability to manage a team effectively.
✨Emphasise Guest Satisfaction
Guest experience is key in this role. Be prepared to discuss how you handle guest complaints and special requests. Share specific instances where you went above and beyond to ensure guest satisfaction, as this will demonstrate your commitment to providing a memorable experience.
✨Understand Financial Management
Since managing costs is part of the job, brush up on how to maintain inventory levels and manage supplies efficiently. Be ready to discuss any relevant experience you have in budgeting or cost control, and how you can contribute to the financial health of the housekeeping department.