At a Glance
- Tasks: Lead and drive Meetings & Events revenue while managing client relationships and event planning.
- Company: Join the vibrant team at DoubleTree by Hilton London Kensington.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Fast-paced role with potential for career advancement in a renowned hotel brand.
- Why this job: Make a real impact in the hospitality industry and create unforgettable events.
- Qualifications: Experience in Meetings & Events Sales and strong leadership skills required.
The predicted salary is between 37800 - 46200 £ per year.
We are seeking a proactive, commercially focused Cluster Meetings & Events Sales Manager to lead and drive Meetings & Events revenue across Adam House and Double Tree by Hilton London Kensington for a fixed period of 6 months.
This role has full accountability for the Meetings & Events department, including sales strategy, revenue delivery, business development, client relationships, forecasting, event planning, and team leadership.
The successful candidate will be responsible for generating new business, growing key accounts, increasing market share, and ensuring the seamless execution of events through close collaboration with operational teams.
Key Responsibilities
Sales & Business Development
- Lead the Meetings & Events sales strategy across both venues -
- Adam House & Double Tree by Hilton London Kensington)
- Proactively generate new business through networking, client meetings, sales calls, and site visits.
- Develop and manage relationships with corporate clients, agencies, and key accounts.
- Negotiate contracts and convert enquiries into confirmed business.
- Monitor market trends and competitor activity to identify opportunities for growth.
Revenue & Performance Management
- Deliver Meetings & Events revenue and profitability targets.
- Manage departmental budgets, forecasts, and reporting.
- Track performance against KPIs, ensuring strong conversion and enquiry response rates.
- Drive continuous improvement in revenue, market share, and customer satisfaction.
Event Planning & Delivery
- Oversee the client journey from enquiry to event completion.
- Prepare proposals, contracts, and event schedules.
- Coordinate with operational teams to ensure all events are delivered smoothly and to the highest standards.
- Attend key events and act as the main escalation point for clients when required.
- Ensure all client requirements are communicated effectively and executed flawlessly.
- Lead, coach, and develop the Meetings & Events team.
- Set clear objectives and performance expectations.
- Create a positive, high-performing sales culture focused on accountability and results.
- Foster strong collaboration between Sales and Operations to deliver exceptional guest experiences.
Success in this Role
Success will be measured by
- Achievement of Meetings & Events revenue and profit targets.
- Growth in new business and key account production.
- Conversion of enquiries into confirmed events.
- Client satisfaction and repeat business.
- Effective leadership of the Meetings & Events team.
- Seamless delivery of events across both venues.
- Knowledge, Skills & Experience -
What We're Looking For
- Proven experience in Meetings & Events Sales within hospitality, hotels, conference venues, or serviced office environments.
- Strong track record of proactive business development and revenue growth.
- Experience managing key accounts and delivering sales targets.
- Excellent communication, presentation, and negotiation skills.
- Commercially driven, highly organised, and results oriented.
- Strong leadership skills with the ability to inspire and develop teams.
- Knowledge of the London corporate and events market would be advantageous.
- Experience within a branded hotel environment.
Personal Attributes
- Guest-focused and commercially minded.
- Passionate about developing people and creating high-performing teams.
- Able to work under pressure and adapt to changing priorities.
- Positive, professional, and resilient.
- Strong decisionmaker with excellent attention to detail.
This job spec covers the main areas of duties and responsibilities of; however, this list is not exhaustive and is only a guideline of the typical duties that may be asked of you.
The duties and responsibilities may be modified at any time to meet the changing needs of the business.
You will be expected to comply with any reasonable request or duties directed.
- Double Tree by Hilton London Angel Kings Cross
Cluster Meeting & Events Sales Manager in London employer: Heeton Hospitality UK
Doubletree by Hilton in Kensington is an exceptional employer that prioritises employee growth and development, offering flexible shifts to accommodate work-life balance. With a vibrant work culture focused on guest satisfaction, team members are empowered to create memorable experiences while enjoying competitive benefits and opportunities for advancement within the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Cluster Meeting & Events Sales Manager in London
✨Get Your Foot in the Door with Walk-Ins
In the hospitality and food service game, a personal touch goes a long way. Instead of waiting for listings, why not walk into local restaurants, cafes, or hotels? Bring your best smile and a CV, and show them that you're eager to join their team right on the spot!
✨Tap into Seasonal Hiring Trends
With temporary roles often popping up during busy seasons, like summer or festive times, keep an eye out for openings as these businesses ramp up. Joining local community groups on social media can also help you stay ahead of the game: think pop-up events, seasonal fairs, or any openings in your area!
✨Utilise Your Network in the Industry
We all know people in the hospitality world, right? Now's the time to message those friends or acquaintances who might already be working in restaurants or bars. They could give you the insider scoop on who’s hiring or even put in a good word for you – it’s all about that inside connection!
✨Apply Through Us for Quick Visibility
Don't forget you can apply for temporary roles directly through our website! It’s not just about the big chain restaurants; many smaller, local places look there for quick hires. Plus, it helps us get you on the radar of employers looking for passionate workers like you, so what are you waiting for?
We think you need these skills to ace Cluster Meeting & Events Sales Manager in London
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality-food-service game, your ability to connect with customers is key. Make sure to highlight any relevant experience in your CV, like working in cafes or restaurants, and emphasise your skills in teamwork and communication. Don't forget to mention any customer service training or certifications you've got under your belt!
Flexibility is Your Best Friend:Since this is a temporary role, you'll want to showcase your flexibility in your application. In your cover letter, mention your availability and willingness to work various shifts, including weekends or holidays. Employers love knowing they can rely on you during busy periods!
Bring Your Personality to the Front:In hospitality, it's not just about what you can do; it's about who you are! Let your personality shine through in your cover letter. A warm, engaging tone can really make your application stand out and show your potential to create a welcoming atmosphere for customers.
Include Relevant References:References can make a huge difference in the hospitality-field. Consider including a couple of references from previous employers or colleagues in your CV who can vouch for your customer service skills and ability to thrive in fast-paced environments. This adds credibility and elevates your application!
How to prepare for a job interview at Heeton Hospitality UK
✨Show Off Your Customer Service Skills
In the hospitality-food-service sector, it's all about the customer experience. Be ready to discuss specific examples where you've gone above and beyond for a customer or handled a difficult situation. They’ll appreciate knowing that you can keep your cool and maintain a positive attitude even when things get a bit hectic!
✨Know Your Menu Inside and Out
Whether you're applying for a temporary role as a server or in the kitchen, it’s important to familiarise yourself with the menu and any signature dishes they serve at Heeton Hospitality UK. During the interview, they might ask about your food and drink recommendations, so having a few tasty suggestions up your sleeve will show you're genuinely interested in contributing to the team.
✨Emphasise Your Flexibility
Temporary roles often require a bit of juggling with shifts and responsibilities. Be sure to convey your willingness to adapt and take on different roles as needed. Share instances where you’ve quickly switched tasks or taken the initiative to help out your colleagues, showing that you're a team player.
✨Dress the Part and Exude Personality
In hospitality, first impressions matter! Even for a temporary position, donning smart-casual attire can set the right tone. Plus, don't hold back on your personality – let your enthusiasm shine through, as they’re looking for someone who can mesh well with the team and create a welcoming atmosphere for guests.
