At a Glance
- Tasks: Create memorable experiences for guests and manage bookings with a warm, friendly approach.
- Company: Join a fast-growing hotel operator in the heart of Liverpool.
- Benefits: Competitive pay, retention bonuses, and exclusive employee discounts.
- Other info: Great career growth opportunities and a vibrant work environment.
- Why this job: Be the welcoming face that makes every guest feel at home.
- Qualifications: Excellent customer service skills; hospitality experience is a plus.
The predicted salary is between 12 - 12 £ per hour.
£12.35 per hour, Competitive pay, retention bonus and other benefits
Contract Type: Contract
Hours:
Disability Confident: No
Closing Date: 05/02/2026
About this job
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Guest Service Assistant, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience through the day and night. You’ll also create a warm atmosphere that makes our guests feel at home in any location.
Your day-to-day:
- Be the warm welcome that kicks off a memorable guest experience
- Encourage guests to partake in our Le Club loyalty program
- Take and manage guest bookings, and up-selling opportunities and tell them about ways to improve their stay
- Handle cash and credit transactions
- Start every stay right by swiftly checking guests in and out, take IDs, and hand out room keys
- Stay one step ahead of guests’ needs, record and act on their preferences, and handle their messages, requests, questions and concerns
- Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
- Help with washing up and other kitchen duties when needed, recommend food and drink and help keep service on-track and up to standard
- Serve food and drink
- Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed
- Take pride in your appearance and place as a brand ambassador
- Always know what events and activities are on the day’s schedule
- Jump into other ad-hoc duties when your colleagues need your help
What we need from you:
- Excellent customer service skills
- Hospitality experience advantageous
- Must speak fluent English
Why you should apply:
- Service-based annual leave (increasing up to a maximum of 5 extra days)
- Employee & Friends/Family discounted rates at Heeton-operated hotels
- Life Assurance, Income Protection and Employee Assistance Programme
- Referral scheme
- Numerous voluntary benefits, including buy holiday scheme, Cycle to Work, Medicash Health Plan and many more
- Heeton is an expanding company which offers excellent career, training and development opportunities
- Exclusive access to the employee recognition & reward scheme Heeton Rewards
- Fantastic career potential with one of the UK's fast-growing hotel operators
- Retention bonus on completion of 3 and 6-month service
Heeton Concept Hotel City Centre Liverpool boasts an excellent location in the heart of Liverpool's city centre. Just 1,650 feet from Liverpool ONE Shopping Centre, a 15-minute walk from Lime Street Railway Station. Tate Liverpool and The Beatles Story are a 15-minute walk away.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Guest Service Assistant in Liverpool employer: Heeton Hospitality UK
Heeton Concept Hotel in the heart of Liverpool offers a vibrant work environment where Guest Service Assistants can thrive. With competitive pay, a retention bonus, and a range of benefits including discounted hotel rates and a comprehensive employee assistance programme, we prioritise your well-being and career growth. Join us to be part of a fast-growing hotel operator that values exceptional customer service and provides ample opportunities for training and development.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Assistant in Liverpool
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Heeton and their values. This way, you can show them that you're not just another candidate but someone who genuinely cares about being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your customer service skills and hospitality experience.
✨Tip Number 3
Dress to impress! As a Guest Service Assistant, you'll be a brand ambassador. Make sure you look the part by dressing smartly for your interview. It shows you take the opportunity seriously and understand the importance of first impressions.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Guest Service Assistant in Liverpool
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and customer service. A warm and friendly tone can make a big difference.
Tailor Your Application:Make sure to tailor your application to the Guest Service Assistant role. Highlight any relevant experience you have in hospitality or customer service, and mention specific skills that match what we’re looking for. This shows us you’ve done your homework!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon and focus on what makes you a great fit for the role. Remember, less is often more!
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll be able to find all the information you need about the role and our company. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Heeton Hospitality UK
✨Know the Company
Before your interview, take some time to research the hotel and its values. Understanding their mission and what makes them unique will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Guest Service Assistant, excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a difficult situation. This will demonstrate your ability to create memorable experiences.
✨Practice Common Interview Questions
Think about questions like 'How would you handle a difficult guest?' or 'What does great customer service mean to you?'. Practising your responses will help you feel more confident and articulate during the actual interview.
✨Dress the Part
First impressions matter! Make sure to dress smartly and appropriately for the interview. As a brand ambassador, your appearance should reflect the professionalism and warmth that the hotel aims to provide to its guests.
