At a Glance
- Tasks: Create memorable experiences for guests through exceptional service and local insights.
- Company: Join a leading hotel brand known for its warm hospitality.
- Benefits: Enjoy flexible leave, discounts, and a range of employee perks.
- Other info: Great opportunities for career growth in a dynamic environment.
- Why this job: Be the friendly face that makes every guest feel at home.
- Qualifications: Excellent customer service skills; hospitality experience is a plus.
The predicted salary is between 22000 - 25000 £ per year.
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Guest Services Assistant, you'll not only be the person they rely on to handle check-in and serve them food and drink, but you will also offer local insights and anticipate every detail of a friction‑free experience. You'll also create a warm atmosphere that makes our guests feel at home.
Responsibilities
- Be the warm welcome that kicks off a memorable guest experience
- Encourage guests to partake in the Hilton Honors loyalty program
- Take and manage guest bookings, and up-selling opportunities and tell them about ways to improve their stay
- Handle cash and credit transactions in accordance with Heeton standard operating procedures
- Start every stay right by swiftly checking guests in accordance with Hampton brand standards
- Serve food and drinks in the bar and restaurant
- Help with washing up and other kitchen duties when needed
- Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
- Stay safe all the time. Following our safety procedures, you'll report all incidents and wear any protective gear needed
- Take pride in your appearance and place as a brand ambassador
- Work as part of the team to assist with Reception, Bar, Restaurant and Kitchen
- Jump into other ad‑hoc duties when your colleagues need your help
Key Skills & Requirements
- Excellent customer service skills
- Hospitality experience preferred
- Must speak fluent English
Benefits & Perks
- Service‑based annual leave (increasing up to a maximum of 5 extra days)
- Employee & Friends/Family discounted rates at Heeton‑operated hotels
- Referral scheme
- Life Assurance, Income Protection and Employee Assistance schemes
- Numerous voluntary benefits, including buy holiday scheme, Cycle to Work, Medicash Health Plan and many more
- Exclusive access to the employee recognition & reward scheme – Heeton Rewards
- Retention bonus on completion of 3 and 6‑month service
- On‑site parking
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Night Guest Service Assistant in Leeds employer: Heeton Hospitality UK
Heeton Hotels is an exceptional employer that prioritises creating a warm and welcoming atmosphere for both guests and staff. With a strong focus on employee growth, we offer numerous benefits including service-based annual leave, exclusive discounts, and a rewarding recognition scheme, all within a vibrant hospitality environment that encourages teamwork and personal development. Join us in delivering memorable experiences while enjoying a supportive work culture in the heart of the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Night Guest Service Assistant in Leeds
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the local area, amenities, and services we offer. This way, when you chat with guests, you can provide them with insider tips that make their stay even better.
✨Tip Number 2
Practice your customer service skills! Role-play with friends or family to handle different guest scenarios. The more comfortable you are, the more natural it will feel when you're on the job, creating that warm atmosphere we pride ourselves on.
✨Tip Number 3
Don’t forget to showcase your personality! When you apply through our website, let your unique charm shine through in interviews. We want to see how you can contribute to making every guest's experience memorable.
✨Tip Number 4
Network like a pro! Connect with current employees on LinkedIn or at local events. They can give you insights into the company culture and maybe even put in a good word for you when you apply!
We think you need these skills to ace Night Guest Service Assistant in Leeds
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and how you create memorable experiences for guests.
Tailor Your Application:Make sure to tailor your application to the Night Guest Service Assistant role. Highlight any relevant experience you have in customer service or hospitality, and mention specific skills that match what we’re looking for.
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’d be a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Heeton Hospitality UK
✨Know the Company
Before your interview, take some time to research the hotel and its values. Understanding their commitment to creating memorable guest experiences will help you align your answers with what they’re looking for.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about times when you went above and beyond to make someone’s experience special, as this is crucial for a Night Guest Service Assistant.
✨Practice Common Interview Questions
Anticipate questions related to handling guest complaints or upselling services. Practising your responses will help you feel more confident and articulate during the interview.
✨Dress the Part
As a brand ambassador, your appearance matters. Dress smartly and professionally for the interview to reflect the warm and welcoming atmosphere the hotel aims to create for its guests.
