When guests enter one of our hotels, they walk into a genuinely memorable experience. As a Guest Services Assistant, you’ll not only be the person they rely on to handle check-in and serve them food and drink, but you will also offer local insights and anticipate every detail of a friction-free experience. You’ll also create a warm atmosphere that makes our guests feel at home.
Be the warm welcome that kicks off a memorable guest experience
Encourage guests to partake in the Hilton Honors loyalty program
Take and manage guest bookings, and up-selling opportunities and tell them about ways to improve their stay
Handle cash and credit transactions by Heeton standard operating procedures.
Start every stay right by swiftly checking guests by Hampton brand standards,
Serve food and drinks in the bar and restaurant
Help with washing up and other kitchen duties when needed
Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed
Take pride in your appearance and place as a brand ambassador
Work as part of the time to assist with Reception, Bar, Restaurant and Kitchen
Jump into other ad-hoc duties when your colleagues need your help
What we need from you
Hospitality experience advantageous
Must speak fluent English
Why you should apply
Service-based annual leave (increasing up to a maximum of 5 extra days)
Voluntary Medi-cash Scheme
Employee & Friends/Family discounted rates at Heeton-operated hotels and Hilton Go
Life Assurance, Income Protection and Employee Assistance Schemes
Heeton is an expanding company which offers excellent career opportunities.
Exclusive access to the employee recognition & reward scheme - Heeton Rewards
Numerous voluntary benefits, including buy holiday scheme, Cycle to Work and many more.
On-site parking
Hilton's Vision: To fill the earth with the light and warmth of hospitality –by delivering exceptional experiences – every hotel, every guest, every time.
First Direct Arena, Leeds Grand Theatre, and shopping at Victoria Leeds are all about a 10-minute walk from our hotel near the city centre. Trinity Leeds designer shops, The University of Leeds, Leeds Beckett University, and the railway station are all within a mile.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process
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Guest Services Assistant in Leeds employer: Heeton Hospitality UK
Doubletree by Hilton in Kensington is an exceptional employer that prioritises employee growth and development, offering flexible shifts to accommodate work-life balance. With a vibrant work culture focused on guest satisfaction, team members are empowered to create memorable experiences while enjoying competitive benefits and opportunities for advancement within the hospitality industry.
