The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Housekeeping Supervisor you will assist the Head Housekeeper in supervising all aspects of housekeeping function - ensuring high standards are maintained. Your day-to-day People
Financial
- Maintain proper inventory levels, managing cost per room for supplies and labor (for example: bed & bath linen reuse and laundry operation).
Guest Experience
- Check public areas, guest rooms/suites, equipment, and linens are clean and in good repair advise team members of areas of improvements
- Perform housekeeping duties necessary, including making beds as well as vacuuming and cleaning guest suites to ensure guest satisfaction
- Handle complaints and special requests to achieve complete guest satisfaction
- Comply with special needs and requests of the guests, VIPs and repeat visitors
Responsible Business
- Maintain and order supplies and equipment in a timely and efficient manner while minimizing waste and maintaining "green" initiatives (for example: container recycling and cleaning agents)
- May maintain procedures for the security of lost and found items
- Perform other duties as assigned.
- Minimum secondary education attainment
- Minimum one year of housekeeping supervisory experience
- Must speak fluent English.
- Other languages advantageous.
- Service-based annual leave (increasing up to a maximum of 5 extra days)
- Voluntary Medi-cash Scheme
- Employee & Friends/Family discounted rates at Heeton-operated hotels
- Referral scheme
- Heeton is an expanding company which offers excellent career opportunities.
- Exclusive access to the employee recognition & reward scheme - Heeton Rewards
- Numerous voluntary benefits, including buy holiday scheme, Cycle to Work and many more.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process
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Housekeeping Supervisor (Multi-Site) employer: Heeton Hospitality UK
Doubletree by Hilton in Kensington is an exceptional employer that prioritises employee growth and development, offering flexible shifts to accommodate work-life balance. With a vibrant work culture focused on guest satisfaction, team members are empowered to create memorable experiences while enjoying competitive benefits and opportunities for advancement within the hospitality industry.
