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- Tasks: Keep guest rooms sparkling clean and ensure a welcoming atmosphere.
- Company: Join the vibrant team at Holiday Inn Express Manchester Oxford Road.
- Benefits: Enjoy annual bonuses, staff rates, and complimentary stays at our hotels.
- Other info: Flexible hours and a supportive team environment await you!
- Why this job: Be part of a fast-growing hotel chain with amazing career potential.
- Qualifications: Positive attitude, good communication skills, and a commitment to customer service.
The predicted salary is between 20000 - 22000 £ per year.
We have a fantastic opportunity for a Room Attendant to join our team at Holiday Inn Express Manchester Oxford Road.
As a Room Attendant, you are responsible for cleaning guest rooms and replenishing amenities to deliver an excellent Guest and Member experience. A Room Attendant will also be required to manage guest requests. Specifically, you will be responsible for performing the following tasks to the highest standards:
- Clean guest bedrooms and bathrooms
- Vacuum rooms and corridors
- Change and replenish bed linen, towels and guest amenities in line with company guidelines
- Undertake regular deep cleaning tasks
- Restock and maintain trolley on daily basis
- Report any missing or damaged items to the Housekeeping Supervisor and own the responsibility to ensure that the items are replaced or repaired so to create an uninterrupted or impaired stay for the Guest
- Ensure that all equipment inside and around Guest rooms as well as in work areas and used when performing housekeeping responsibilities is in working condition
- Be environmentally aware
- Dispose of waste accordingly
- Manage guest requests in a timely and efficient manner
- Comply with hotel security, fire regulations and all health and safety legislation
- Carry out lost property procedures
- Assist other departments wherever necessary and maintain good working relationships
What are we looking for?
- Positive attitude
- Good communication skills
- Committed to delivering high levels of customer service
- Excellent grooming standards
- Ability to work on their own or in teams
- Flexible and reliable
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Hotel experience
- Experience in a similar position
Why you should apply:
- Annual bonus for all Team Members
- Fantastic career potential with one of the UK's fastest growing hotel operators
- Employees staff rates across our properties
- Complimentary overnight stays in our properties
- Retention bonus on completion of 3 and 6 month service
- Service based annual leave (increase up to a maximum of 5 extra days)
A convenient central Manchester hotel with excellent transport links is a short walk from Manchester city centre. The M60 and M62 motorways are both close by, and Manchester Airport is only 10 miles away. Nearby Manchester Piccadilly station has direct trains to London.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Room Attendant employer: Heeton Concept Hotels
Contact Detail:
Heeton Concept Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Room Attendant
✨Tip Number 1
Get to know the hotel! Before your interview, do a bit of research on Holiday Inn Express Manchester Oxford Road. Familiarise yourself with their values and what makes them tick. This will help you show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Room Attendant, you'll need to interact with guests and other team members. Try role-playing common scenarios with a friend or family member to boost your confidence and ensure you can handle guest requests smoothly.
✨Tip Number 3
Show off your positive attitude! When you meet the hiring team, let your enthusiasm shine through. A friendly smile and a can-do approach can make a huge difference in how they perceive you as a potential team member.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and gives you a better chance of standing out in the crowd. Plus, you’ll get all the latest updates on your application status!
We think you need these skills to ace Room Attendant
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see that you're excited about being a Room Attendant and delivering top-notch service to our guests.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience. If you've worked in housekeeping or customer service before, shout about it! We love seeing how your skills match what we're looking for.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Room Attendant position.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at Holiday Inn Express Manchester Oxford Road.
How to prepare for a job interview at Heeton Concept Hotels
✨Know Your Role
Before the interview, make sure you understand the responsibilities of a Room Attendant. Familiarise yourself with tasks like cleaning guest rooms, managing requests, and maintaining high standards. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this position is all about delivering excellent guest experiences, be ready to share examples of how you've provided great customer service in the past. Think of specific situations where you went above and beyond to help someone, as this will demonstrate your commitment to high levels of service.
✨Dress to Impress
Grooming standards are important in hospitality, so make sure you present yourself well for the interview. Wear clean, smart attire that reflects the professional image of the hotel. This shows that you take the opportunity seriously and understand the importance of appearance in the industry.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of your interview. This could be about the team dynamics, training opportunities, or how success is measured in the role. Asking insightful questions not only shows your interest but also helps you determine if the job is the right fit for you.